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Customer Service Representative

Tomball, TX
June 09, 2019

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Musio lara

**** *. **** · Chicago, IL 60632C: 708-***-****


Targeting positions in

Business Management / Customer Service

Top-performing and motivated bilingual (Spanish) professional with over 7 years in Customer Service, 2 years in Management, and 5 years in Training and Development.

Modeled customer service attitude and strong ethics within the work environment. Team lead with demonstrated skills in Leadership, Flexibility and Self-Confident with a unique ability to motivate quickly and work well as a team member.

Areas of Expertise:

Auditing Inventory Control

Management and Supervision Customer Relationship Management

Conflict Resolution

Microsoft Office Problem Identification / Troubleshooting

Personal Computers


DeVry University Chicago, IL

Bachelor of Science in Technical Management 10/2010 to 02/2012

Robert Morris College Chicago, IL

Associates in Computer Support Specialist 08/1997 to 02/1999


Western PA Accounting Services, LLC Chicago, IL

Real Estate Tax Searcher 5/2016 to 5/20116

Customer Service

Typing documents in lap top

Searching Real Estate Tax Documents


Houston Methodist, Tx

Security Representative

08/2017 to Present

Customer service with a positive attitude that exemplifies I CARE values

Responsible for responding to disturbances in a timely manner.

Work collaborate effectively in part of a team

Bank of America Chicago, IL

Client Service Representative 10/2016 to 2/2016

Perform response promptly and accurate for main reason customer visit

Maintain proficiency on Lead Generation system targeted opportunities

Provide a value added customer that leads to improved Satisfaction

Create an experience customers feel Confident in Bank of America experience

McDonalds Chicago, IL

Crew Member 02/2013 to 7/2015

Perform duties and Assistant Cashier

Greet customers entering establishment

Provided quality customer service by ensuring customers receive accurate orders promptly

Ordered and replenish stock items to ensure continuous productivity

Performed miscellaneous duties to help team in areas of need

Bilingual English/Spanish

Able to lift 50lbs

Ability to climb ladder

Coordinates with leaders, stock and employee associates to ensure a positive, friendly efficient customer experience

Ability to follow directions

Bally’s / La Fitness Chicago, IL

Front Desk 04/2012 to 06/2012

Greeted customers entering facility

Answer phone calls

Directed the flow of customers entering facility to appropriate personnel

Answered customers questions and provided class schedules

Accepted customer payments in form of cash and credit cards

Performed miscellaneous duties as needed

Maintained Heart Saver – First Aid, CPR AED certifications

U.S Marine Corp FT Sheridan, IL

Machine Gunner 10/2004 to 08/2007

Responsible for tactical employment of different caliber weapons on foot or from support vehicle

Perform trouble shooting and participated in team work

Training and development of other Marine

Attention to detail, accountable for weapons and inventory

Schedule Adjustments


Phone and Security Watch

Ability to follow directions

Old Navy Chicago,IL

Loss and Prevention 05/2005 to 08/2007

Investigated company assets

Recover assets and or make safe apprehensions company policies

Supervised auditing Company operational procedures

Complete all Loss Prevention documentation

Interviewed customers to ascertain truth pertaining to events

Trained and audit compliance to store safe standards (Code Adam, emergency exits, evacuation procedure, etc.)

Citadel-Securitas Security Services USA, Inc. Chicago, IL Security

Provided employees’ with access cards

Greet employees and customers

Monitor Citadel different global sites with the aid of Access Vision, DINA Viewer

Monitored the surroundings to ensure the safety of personnel and property of the company

Badge Printing

Inspect several floors on patrol and write-in-logs for various safety discrepancies

First Responder-Certified and Trained in CPR and AED.

Gap Inc. Riverside, IL

Sales Associate / Stock Associate 02/2002 to 02/2004

Communicate effectively with customers and store employees

Lift and carry 30lbs

Persuade and assist customers to buy clothing based on their needs

Demonstrated strong customer service on and off the sales floor

Ability to climb a ladder

Responsible for interacting with employees and customers to create a positive friendly environment

Responsible for knowing and executing Gap Brand Standards and Operational Processes

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