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Project Manager

Ponce, Puerto Rico
June 03, 2019

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Dr. Carlos Colón Riollano




Experienced multilingual (Spanish, English, fundamental French and Italian) and effective multitasking project/program/portfolio servant leader professional with a remarkable reference track record leading project management engagement using PMI best practices.

Setting up PMO’s and inspiring project teams of more than 50+ and project/programs and portfolios of 14 million+ within constraints of schedule, budget, and quality while minimizing risk and ensuring adherence to established processes and methodologies.

Project, Lean and Change Management leader who stay focused on the big picture, able to inspire confidence and communicate effectively to stakeholders and sponsors.

PMI Project of the Year (2016) winner

2017 PMI Leadership Institute Master Class graduated; class of 35 from ~750,000

More than 50 LinkedIn recommendations from previous employers, contractors and co-workers.

PMI Exam writer for the following exams: OPM3, PMP, PBA, ACP, SP


PMOC – PMO Certification (2018)

SPM-C – Strategic PM Certificate (2018)

PMI LIMC17 –Leadership Master Class (2017)

PMI-PfMP – Portfolio Management (2016)

PMI-PBA –Business Analysis (2015)

CSM - Scrum Master (2014)

CSOE - Certified Sarbanes Oxley Expert (2013)

PMI ACP - Agile Practitioner (2012)

PMI-RMP - Risk Management (2011)

DAWIA - Level I & II (2010)

PMI-RMP - Risk Management (2011)

DAWIA - Level I & II (2010)

PMI-RCP - Certified PMI Consultant (2010)

PMI-SP - Project Scheduling Professional (2008)

PMI OPM3 - Project Maturity Model (2003)

CMMC – CMM (2001)

ASQ CQIA - Quality Improvement Associate (2000)

PMP - Project Management Professional (2000)

MS MCTS – Microsoft Project (2000-2013)

CMP – Change Management Professional (2017)


MS Office Suite, Project & EPM expert

Primavera proficient

Software Development Release Management

Clarity proficient & Workbench proficient

Planview/Innotas proficient

Product Development

WBS expert


Information Technology – 13+ years

Banking & Credit Unions – 5+ years

Manufacturing – 5+ years

Higher Education – 4 years

Oil & Gas – 4 years

Pharmaceutical - 4 years

Government – 3 years


Compliance – GMP, HIPAA, OSHA, SOX

Methodologies– Agile, Kanban, Lean, SCRUM (ACP), Six Sigma, SDLC, Waterfall

Leadership – Member of the elite LIMC (PMI Leadership Institute Master Class 2017), servant leader, founding member and former Vice-president of Project Management Institute (PR Chapter) 1998 – 1999 & 2016-2018, PMI chapter mentor for Dominican Republic, PMI GAC (Global Accreditation Center) member, coach to many proficient PM resources, PM contributor (SME) on several PMI Exam Certifications (PMP, PMI-SP, PMI-ACP, OPM3).

Software/Platforms: Digital VAX, Micro VAX, HP3000, IBM AS-400, Cromenco, PC compatibles & MAC, MS Office, Project, Clarity, EPM, Primavera, Scitor Scheduler, MANMAN, IMPCON, ROSS, CACS, CPM, VMS, MPE, AS400 OS, Cromix, NT 4.0, Windows, Powerhouse (4GL), Recital (4GL), RPG, COBOL, FORTRAN, JCL, CICS, Paradox PAL, Visual Basic, AutoDesk, Crystal Reports, NetSuite, Oracle DBs, SalesForce, SharePoint, Visual Studio.


LATAM North Project Management Team Manager October 2018 – Present

DXC Technology, Puerto Rico Delivery Center (AMS Restricted & Commercial Delivery)

Lead a group of 107 Project and Program managers (novice, intermediate, experienced) steering complex IT projects & programs through distinct environments: Oil & Gas, Transportation, Government, Pharmaceutical, Manufacturing.

Develop Project team strategy align with organizational plan.

Mentor and coach project managers so they can integrate the work efforts and deliverables of a medium and large multi-function, multi- vendor project team, projects may span multiple regions or countries.

Kanban, Scrum - Agile Instructor & Coach

PR Project Management Team Manager April 2018 – Oct 2018

DXC Technology, Puerto Rico Delivery Center (AMS Restricted Delivery)

Lead a group of 27 Project Managers (novice, intermediate, experienced) managing complex IT projects & programs

Develop Project team strategy align with organizational plan.

Mentor and coach project managers so they can integrate the work efforts and deliverables of a medium and large multi-function, multi- vendor project team, projects may span multiple regions or countries.

Kanban & Agile Instructor & Coach

Project Management Advisor April 2017 – April 2018

DXC Technology, Puerto Rico Delivery Center (AMS Restricted Delivery)

Works on complex IT projects & programs where analysis of situations or data requires an evaluation of multiple factors.

Delivers projects affecting multiple client divisions.

Mentor and coach project managers so they can integrate the work efforts and deliverables of a medium and large multi-function, multi- vendor project team, projects may span multiple regions or countries.

Kanban & Agile Instructor & Coach

OPM/PMO/Strategic Trainer August 2018 – Present

Leoron (Dubai, UAE)

Offering PMO as well as Strategic Project Management certifications in middle east through seminars, lectures, and team exercises aligned to Leoron's quality and training principles.

PMO, Organizational & Strategic Management June 2009 – Present

Independent Consultant (Multiple Companies)

Agile/Scrum Trainer for Teradata (Islamabad, Pakistan) Jan 2017

Prepare a group of managers, Scrum Masters and developers and coach them toward the PMI Agile Certified Practitioner (PMI-ACP) ® certification exam (14 trainees, 100% success rate).

Coach them to improve their IT service delivery services through better agile best practices.

International Director, Change and Project Management for Academic Partnerships (Dallas, TX) Jan 2016 – Dec 2016

Accountable for establishing an agile project management methodology for the International market (Colombia, Argentina, Mexico, Perú and Spain) that improves project throughput in more than 50% in less than six months.

Implementing partner’s solutions using PM best practices through our internal dev/ops development and service delivery process: designing, coding, testing, releasing, implementing and monitoring (PMI Project of year 2016 winner).

Org Management & Strategic Consultant for Universidad Nacional Pedro Henríquez Ureña (Dominican Republic)

Jan 2015 – Feb 2016

Perform SWOT, PEST and organizational culture assessments to identify opportunities, threats, risks, change management tactics, capabilities and opportunities of the new/updated organizational strategic plan.

Act as a coach and provides support for UNPHU senior leaders and executives helping them to improve and renew their existing strategic initiatives, goals and objectives, plus lead organizational change management efforts.

PMO & OPM Consultant for Banco Central (Dominican Republic) Feb 2014 – Nov 2014

Diagnosed the PMO Organizational Culture & PMO Implementation strategy (BCRD was voted as one of the best PMO of year 2104).

Improved Banco Central existing PMO existing to a successful Enterprise PMO through a PM methodology process, plans, templates, tools & techniques plus all their PM domains project, program & portfolio. As a result of this effort BC PMO was able to fostering an environment where collaborative decision making was more agile and sensible to changes, plus we saved an average of 35% on the bank portfolio (~ $ 14,000,000 USD) through implementation of these best practices

OPM, PMO & Portfolio SME for NAPIMS National Petroleum Investment Management Services (Dubai, UAE) Oct 2014

Performed strategic management, technology and Advance Project Management trainings to their management, field engineering, project control, and scheduling professionals. These training trigger new ideas, strategic approach, agile approaches, technologies, tools and techniques to the NAPIMS management and project stakeholders (project coordinators, project managers, yield accounting, R&D) to improve their operations, projects portfolio and programs.

Project Manager for XMPro (Denver, CO) March 2013 – Dec 2013

Managed all aspects of IT product/services and projects management using agile, scrum and waterfall life cycles while acclimatizing market and economic conditions that affect implementation costs, market viability and P&L.

Use of change and configuration management apps to expedite and collaboration on software projects and makes it easy to manage changes and updates.

Lead software releases, project scope management, gathering requirements, business and functional specifications, communication plans, project statuses, and change management processes.

Consent Decree (CD) Project Manager for McNeil-Johnson & Johnson (Puerto Rico) April 2013 – August 2013

Lead project plans, project status, schedule management, issues and risk management.

Scheduled, tracked and oversighted project milestones and deliverables using MS Project, identified and resolved issues with the team before escalation.

PMO Implementation Consultant for FedEx (Memphis, TN) Jan 2012 – Dec 2012

Designed & Deployed the PMO process framework products, PMO governance and tools aligned to the organizational culture (more than 50 process assets) plus trained the staff to use them

Mentored and coached personnel to sit the PMP® exam (15 trainees, 100% success rate)

Organized and standardized project, program, and portfolio common consistent status, risk management, project scorecards, and reconciliation reports based on qualitative and quantitative information which provide key business information for management decision making of the very first PMO for FedEx Services.

PMO Lead Assessor for Ecopetrol (Bogota, Colombia) July 2011 – Sept 2011

Facilitates the creation of a PMO transformation plan to objectively improve their existing project management maturity based on the PMI OPM3 improvement model.

Trained existing PMO resources in OPM3 (14 PMs) in order to perform OPM3 self-assessment and monitor their PM maturity progress, Risk and Schedule Management.

Project Manager for Amgen Pharmaceuticals (Puerto Rico) Feb 2011 – Jan 2012

Provides agile/lean consulting, leadership and guidance to identify root/cause and problems solving activities related to process and laboratory investigations aligned to Amgen organizational culture. Improved this process lead time in more than 70%.

Facilitated a project repository implementation, project management training and BI/BO reports.

Implement and standardized a projects portfolio progress reporting structure which expedited their management strategy and decision structure.

PMO & Change Management SME for Total Oil & Gas (Nigeria, Africa) Jan 2011 – Feb 2011

PMO Assessment, PM Best Practices Implementation, PM Trainings for engineering, QA, Accounting and service departments. Developed initial/agile/organizational culture aligned project management process.

Facilitates the creation of an initial end to end PMO implementation plan which stablished a baseline to measure their project predictability.

Knowledge transfer to existing resources (30) to follow/customize and adopt these initial PM processes.

Created & Documented processes for Sourcing, Procurement and Resource Management

Designed & Deployed a Portfolio Reporting Dashboard for the Financial Director CFO (templates & processes)

Project Manager & IT Consultant for Puerto Rico Department of Education (Puerto Rico, US) August 2009 – Dec 2010

Business Intelligence and data warehouse which involve Data Migration and legacy systems conversion (Project budget: $6 MM).

Translated broad business strategies into structured plans for evolving Sales, Marketing, Product Ops, System Engineer's business capabilities with actionable insights.

Led cross-functional worldwide core teams, kicked off programs, established schedules, ensured roadmap/requirements were properly baseline and maintained.

Coordinated across multiple development sites and a team of 25+ members on-shore and off-shore (IT consultants, 4 programs and 2 data architects). Data Migration from legacy systems (COBOL, Basic, Dbase) to SQL platform.

Project Management Director April 2003 to June 2009

Nagnoi, Inc. (Puerto Rico)

Responsible for development and oversight of the NAGNOI project department; providing strategic and operational direction in the fulfillment of PMO/QA/QC Office’s Charter in providing the processes, tools, training, and consulting expertise to help Nagnoi, improve its overall effectiveness. Develop project plans for mission assurance of operations and critical business functions, conduct business impact analysis, risk assessments of critical systems and business functions. Leads staff in developing project goals, objectives, monitors and implements actions to meet designed plans. Responsible for service delivery management, client strategic communication, team building, negotiation, administration of policies, procedures and staff development.

Lead and run major strategic client projects:

SSS (Health & Insurance Company) – Prepare a customized Project Management methodology to manage their IT projects. This engagement includes development of an organizational WBS, Project Schedule templates, Standard Operating Procedures (SOPs), Project Managers knowledge transfer, project plan developments, PMIS implementations (MS Project Server).

MCS (Health & Insurance Company) – Data warehouse & Business Intelligence. This project includes database migrations from existing Oracle to a SQL Server platform.

PR Consejo de Educación Superior – Data warehouse, Data Marts and MS Reporting Services. This project includes database migrations from MS Access & legacy systems to a new SQL Server platform.

Reliable insurance – Implement Project Server solution, create an organizational WBS, training project management personal. Implement a Data warehouse, Data Marts and BI solution.

Salesforce migration to MS CRM – lead an internal migration of salesforce to MS CRM solution.

Project Director November 2001 to April 2003

Popular, Inc (Puerto Rico)

Lead and implement IT banking projects through the entire service lifecycle, from design through the development process to production support. Promoting a healthy communication and collaboration with multiple business units and technology partners to set direction, and providing appropriate decision making to management.

Responsible for the migration of Planview to Niku Enterprise Project Solution (now Clarity) for the Bank Project Management Group.

Work with business owners and other stakeholders to develop project management plans.

Quality assurance, production-readiness and implementation of new releases into production.

Lead mainframe, desktop, mobile applications (windows, IOS and android).

Develop testing plans and testing activities for development, UAT and QA.

Senior Project Manager March 1999 to November 2001

EDS, Puerto Rico (Service & Banking Industry)

Responsible for the complete project management and oversight of new system implementations, project management mentoring, PMO implementation, sales and proposal support. Implement several EDS corporate methodologies (PM2, GSMS) as well lead the PR organization toward the certification assessment for the SEI Capability Maturity Model (CMM Level 2).

Project Manager of EDS client conversion project (Banco Santander of Puerto Rico), second largest bank in Puerto Rico. The scope of this multimillion-dollar (Project/Program Budget - $3 MM) project was the complete conversion and migration of all the bank core systems (BMIS) and all the ancillaries’ applications to another system (ALTAIR) and Data Center in Mexico.

This project impacted client operations, personnel and company culture. This endeavor also involved the effective management and interface of resources from the mainland (Texas, Florida), Puerto Rico and Spain.


2016 – 2020 eighteen credits towards a Master’s degree on Industrial/Org Psychology – University of Phoenix (PR)

2012 - Doctor in Organizational Management (PhD) - Capella University, US (MN)

2001 - Master in Business Administration (Technology Management) - University of Phoenix, US (PR)

1985 - Bachelor in Business Administration (Computers and Business) - Catholic University of Puerto Rico, US (PR)

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