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Customer Service Pharmacy

Lake Worth, Florida, United States
June 02, 2019

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MARCIA E MURDOCK Greenacres, FL ***** Phone: 561-***-****

PHARMACIST with more than 10 years of experience in management and operational procedures. Highly motivated, extensive knowledge of Medicare, Medicaid, HIPAA, Florida laws, rules and regulations


Certified to Administer Immunizations

Clear Active Florida License

Strong Multitasking Skills

Customer Service Focused

Strong Leadership Skills

Extensive Knowledge of Medicare and Medicaid

Medical Terminology

Drug Utilization Review

Inventory Control

Patient Counseling


Staff Pharmacist, CVS, Belle Glade 2018-2019

Monthly inventory preparation and return as required by company policies and procedures

Interpreted, verified and dispensed prescriptions according to physician orders

Supervised pharmacy technicians to improve daily workflow

Counseled and advised patients on medication therapy and maintenance via telephone or in-person

Maintained technician schedules, reviewed time sheets, limiting overtime

Pharmacy Manager, CVS, Belle Glade, FL

Implemented an inventory tracking system, reducing delinquent monthly inventory return by 30%

Trained and supervised pharmacy technicians towards efficiency of daily duties

Ensured compliance with company and legal policies, procedures and regulations as required by law

Monitored drug therapies and advise interventions

Completed drug utilization review

Improved customer service and pharmacy efficiency, increasing customer retention by 15%

Reduced client complaints by 20% by mentoring staff

Communicated with doctors and nurses to modify or optimized patient therapy

Secured pharmacy by monitoring workers or vendors entering or leaving pharmacy

Attended Quarterly meetings with supervisors and district managers focusing on profit and loss, improving sales and growing the business

Participated in community outreach clinics to administer flu shots during flu season

Extensive knowledge of Medicare, Medicaid, HIPPA Policy rules and regulations

Staff Pharmacist

Performed daily maintenance of drug inventory levels by ordering necessary medication and supplies

Complied with state and federal drug laws

Counseled and advise patients on prescription and over the counter medications

Maintained up to date records as required by company policies and procedure

Verified prescriptions and counsel patients on each medication as required by company policy


Palm Beach Atlantic University West Palm Beach, FL - Doctorate Degree - Pharmacy

Miami Dade College Miami, Florida- Bachelor of Science Degree


Florida pharmacist license- Florida Department of Health

Immunizations- Florida Department of Heath

CPR- American Red Cross

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