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Quality Manager

West Bend, Wisconsin, United States
70 - 80 K per year
May 16, 2019

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*** *. ******** ****. ● Slinger, WI 53086 ● ● 262-***-****

Dear Hiring Executive:

I know how important it is to build a successful quality management team. With this in mind, I am enclosing my resume, which briefly outlines my qualifications. As an expert quality manager/engineer/systems with a background in ISO 9001:2015, AS 9100:2009-01 Rev C., AS 9120:2009-06, IATF 16949:2016, Toyota Lean Principles, and Total Quality Management, I am confident I can make an immediate contribution to your organization in a similar role. Additionally, I am a Certified Lead Auditor for ISO 9001:2015, IATF 16949:2016, & AS 9100:2009-01 Rev. C. Through my experience, I provide expertise in quality systems/management, documentation, and staff training. Results include:

As Certified Lead Auditor, audited all process to ISO 9001:2015 & IATF 16949:2016 to assure compliance for recertification. Recreated internal audit plan/turtles and QMS elements and requirements at Charter Steel. Accomplished 3rd party recertification, September 2017.

Managed Corrective/Preventative Action Database (CPAR) 200+ per year and audited for effectiveness.

Assisting with continuous updates of 25+ procedures for ISO 9001:2008 and EN AS 9120:2009, training over 150 employees and 15 branches (2008 2011).

Creating and managing Customer Complaint Database for the identification and traceability of trends for product, customers, and processes. (400+ 2011 2012).

Established a Quality Repository for warranty documents and photographs of units shipped (undamaged), saving an estimated $120,000 in returns per year. In order to achieve these results, I conducted extensive quality-related training programs for up to 450 employees company-wide. In addition, I prepare all ISO, AS (aerospace), QMS

(quality management system) and IATF (Automotive) documentation as well as drive continuous improvement of those policies, procedures and measurable standards. I am eager to apply my passion and due diligence for the ethics and integrity of quality as a contributing member of your quality management team and welcome the opportunity to discuss my qualifications and ideas with you further. Should you desire additional information, I will promptly respond upon request. Thank you in Advance for your time and consideration. I will contact you in the next week to discuss possibilities.


Deborah A. Diener


770 E. Commerce Blvd. ● Slinger, WI 53086 ● ● 262-***-**** CAREER FOCUS

Quality Assurance Systems Engineer / Manager with expertise training staff in quality standards and processes that continuously improve the company's global competitive edge. Brand: Passionate, due diligent, perfectionist who believes in the ethics and integrity of quality. QUALIFICATIONS PROFILE

Quality assurance experience includes: ISO 9001:2008 EN, AS 9120:2002 (Rev.A) for stockhist distributor, Certified Lead Auditor AS 9100:2009 (Rev.C) for manufacturing, IATF 16949:2016, TQM, SPC, 5S Principles, and Toyota Lean Manufacturing practices.

Conduct Quality Assurance, QMS, EMS, TQM, ISO, and AS (aerospace) training programs, internal audits, and meetings for all levels of personnel.

Continually advance operations through clear communication and process improvements, reducing scrap, and lowering PPM (parts per million) measurements from 1,000 PPM to Zero Defects.


As Certified Lead Auditor, led team to completely revise internal auditing system process. Recreated internal audit plan/checklist to comply with EMS and QMS elements and requirements. Launched new plan 5/2017.

Identified training gaps and record lapses at RR Donnelley: solution includes recreating training matrix and rewriting all work instructions and SOPs in user-friendly language in alignment with job descriptions.

Uncovered 20+ previous corrective actions not proven to be effective. Issued new corrective actions to ensure effectiveness, completion, and closure at RR Donnelley.

Established Quality Repository for customer shipment and related documentation at Quality Stamping & Tube saving an estimated $120,000 in returns per year.

Managed Corrective/Preventative Action (CPAR) database and procedures to ISO 9001:2008 EN AS 9120:2009 standards for Ellsworth Adhesives. Trained 146+ employees including 15 branches on change from ISO 9001:2000 to ISO 9001:2008 EN AS 9120:2009. Passed AS 9120:2002 audit; earned certification 2/2009.

Managed 125+ CPARs yearly (2007 2011), from customer complaint to final verification, validation and for objective evidence/effectiveness at Ellsworth.

Assisted completion of 500+ Aerospace Supplier quality questionnaires, which ensure customers of Ellsworth certification to ISO 9001 and AS 9120 requirements.

Served as Interim Quality Engineer/Manager from 2005 to 2007. Oversaw all ISO 9001:2000 quality-related operations accommodating Helgesen’s rapid growth from $30 million in 1998 to over $100 million in 2007.

Certified Lead Auditor/Champion: Helgesen’s 3-year ISO Certification; achieved ISO 9001:2000 certification in 2003, recertified in 2006, and passed all audits. PROFESSIONAL EXPERIENCE

CHARTER STEEL, Saukville WI; 2013– Present

Global firm with 5,000 employees worldwide, generating over $100 billion in revenue through the production of Coil Steel.

Quality System Continuous Improvement Specialist – WI. Team Leader involvement with the development, maintenance, and continual improvement of Quality Management System (QMS), Quality Metrics performance, and MASDOC system. Lead and executed monthly internal audits of all processes within the Saukville Plant(s) to IATF 16949:2016 (Automotive) and ISO 9001:2015 (certified quality management system (QMS). Assist with providing training and education of 1,000 employees at the Saukville facility. Maintain, update and assure the effectiveness of the CAR System through verification audits and process audits as scheduled. Aid in the analysis of CAR data and the monthly reporting of this data as directed by the Manager of Quality Assurance. Continued...


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RR DONNELLEY, Chicago, IL; 2012 – 2013

Global printing firm with 55,000 employees worldwide, generating $2.2 billion in revenue. Continuous Improvement Specialist / ISO Management Rep Lead implementation, maintenance, and continual improvement of Quality Management System

(QMS) and Quality Metrics performance. Lead and execute ISO 14001:2004 (certified environmental management system (EMS) and ISO 9001:2008 (certified quality management system (QMS). Provide plant-wide, training and educating 120 employees at West Bend, WI facility. Facility produces DVDs, brochures, booklets, and collateral on a variety of materials

(substrates) for pharmaceutical and medical industries, major retailers, and 60,000+ customers worldwide. Create loss and error reports sent to corporate. Use Excellence Through Quality

(ETQ) a centralized, global QMS for housing company procedures, work instructions, forms, external documents, Corrective and Preventative Actions, calibration and maintenance records, and more.

QUALITY STAMPING & TUBE CORP., Jackson, WI; 2011 – 2012 Manufacturer of radiators yielding $4 million in revenue with 25 employees. Quality and Safety Manager/ISO Management Representative Recruited by new owners in October, 2011; reported to Vice President and President (owners). Spearheaded all efforts to achieve ISO 9001:2008 compliance to certification, goal of 2013. ELLSWORTH ADHESIVES, Germantown, WI; 2007 - 2011.

The largest industrial adhesive distributor in the U.S., with global distribution. Quality Engineer - Ellsworth Adhesives Specialty Chemical Distribution, Inc. Conducted internal audits as certified lead auditor, ensuring compliance with ISO9001:2008 and AS9120:2002 for 35,000+ products distributed to a customer base of over 10,000. HELGESEN INDUSTRIES INC. (HYDRAULIC & FUEL TANK MFG.), Hartford, WI; 1999 - 2007 Quality System Coordinator / Certified Lead Auditor /ISO Management Representative Served as ISO Management Representative: Updated 36+ policies and procedures for ISO 9001:2000. Trained 450 employees on QMS policies, procedures, and audits. EDUCATIONAL BACKGROUND

PLEXUS / IATCA & RAB Accreditation

Certified Lead Auditor for ISO 9001:2015 & IATF 16949:2016; 2017 AQS MANAGEMENT SYSTEMS INC. / IATCA & RAB Accreditation, Dallas, TX Certified Lead Auditor to AS 9100:2009 Rev.C & ISO 9001:2008 #Q13716; 2010. PILLAR MANAGEMENT / IATCA & RAB Accreditation

Certified Lead Auditor for ISO 9001:2000 and TS 16949:2002; 2005. MARIAN UNIVERSITY, West Allis, WI

Bachelor of Science, Major in Quality, Productivity & Management Minor in Operations Management; 2000.

Continued Training: Level 1 & 3 PPAP, FMEA, Control Plans, Principles of Toyota Lean Manufacturing; Advanced Product Quality Planning; Rules & Regulations of Workplace Safety OSHA Compliance; 10 classes in QS 9000/ISO 9000: Foundation for Total Quality; Supervisory Skills; Management; Quality Assurance, etc.


Attendee and Senior Member of ASQ monthly meetings (1994 – Present); Member (1988

- 2010); Vice Chair, Executive Board, and Membership Director (1994 - 1996).

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