To take up job challengingly, succeed in the same and prove my presence is worthy. I do abide by rules and regulations of the company. I will work with sheer dedication and confidence towards the work assigned to me, which in turn provides a positive growth to myself and as well as to the company.
I have about 6+ years of experience in the IT industry as a System Analyst.
Efficient at communication, documentation and relationship management.
Excellent analytical, problem solving, communication and interpersonal skills, with ability to interact with individuals at all levels and can work as a part of a team as well as independently.
Good at supporting customer issues and managing customer expectations.
Have good interpersonal skills and good at managing leaves ahead to avoid unplanned leaves.
Flex Technologies in Infra Support as an Associate Engineer (Since November 2014 till date)
Creation and amendments of email accounts using Exchange Management Console.
Modifying the permission levels of a distribution group as per the security requirements in Active Directory
Assisting the users in configuring corporate email accounts on mobiles and managing their account on Xen Mobile Console.
Managing the closure of Incident tickets pertaining to security issue before an internal SLA breach.
Providing technical support to some of the Global applications used in Flex like Outlook, vpn, Jabber, Box and other applications.
Remote Desktop assistance to fix technical issues.
HCL Technologies in Infra Support Division as an Analyst, GAM (Since June 2013 to October 2014)
Analyze the issues and perform a remote desktop assistance to the staff members working in University of Phoenix, AZ.
Working on AD to create active directory accounts, create distribution groups, modify members within distribution groups, modifying network folder permissions, modify permissions on distribution groups, perform password resets for various domains, request.
CSS CORP as a Technical Support Engineer (Since May 2012 to May 2013)
Belkin Router Configuration
Diagnosing connectivity issues with the router
Configuring wireless settings
Persuaded my B.Tech, Biotechnology in Rajalakshmi Engineering College and graduated in the year of 2012 with distinction.