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Customer Service Administrative Assistant

Swedesboro, New Jersey, United States
May 07, 2019

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Litia Chase

*** *. ***** ******, ******'s Point, NJ 08069 609-***-****

Professional Summary

Motivated and very professional with strong leadership and relationship-building skills, possessing solid experience managing all levels of large-scale projects, including budgeting and administration. Very knowledgeable and efficient in NJDEP and EPA regulatory compliance with administrative assistant skills and experience.


Administrative Assistant

Develop/Execute training programs

Budget Management

Environmental risk reduction

Emergency Response

Microsoft Office

Requisitions and purchase order creation and processing (SAP)

Standard operating procedure(SOP) creation and implementation

Project management

Safety Coordinator

Work History

TCPA/Environmental Specialist, 05/2015 to 08/2018

Aryzta LLC – Swedesboro, NJ

Development and implementation of environmental programs and policies to ensure compliance with federal, state, local, and site permits and regulatory requirements; Develop/Implement Training Programs; Oversee/assign daily operator/engineer activities and tasks; Developed new process for employee evaluation which resulted in marked performance improvements; Oversee/Run the Anhydrous Ammonia System for the plant. Create/oversee preventative maintenance program and mechanical integrity; Create/process requisitions and purchase orders; Waste Water Discharge/Storm Water; Air Permitting; Emissions monitoring and reporting; Achieved 100% compliance with NJDEP and EPA for 3 years consecutively; Liaise for all environmental programs with NJDEP and EPA; Facilitate and lead all inspections, audits, and reporting; Participated in all EHS activities, trainings, self-audits, state and federal inspections, emergency response, and monthly SharePoint reporting; Develop and implement storm water prevention plan (SWPP), Spill Prevention, Control, and Countermeasures (SPCC) plan; Ensure Tier II/Community Right to Know (CRTK) compliance and reporting;, Annual reporting/audit to NJDEP and federal EPA; Coordinate combustion testing, reporting and submittal to ensure compliance within permit. Facility Security Administrator (FSA) and Individual with Direct Knowledge (IDK) under NJDEP and NJDEP online portal. Oversee waste program, equipment maintenance and calibrations. Oversee and implementation of policies and procedures for all PSM/RMP programs. Create and certify all PSM/RMP reporting and annual inspections with NJDEP. Patriciate in process safety activities and reviews, process hazard analysis (PHAs) and process safety start-up reviews (PSSRs); Develop and implement LOTO and Hot Work programs, policies and procedures; create and implement standard operating procedures (SOPs) to ensure best manufacturing practices and compliance. Lead/Participate on near miss and incident investigation teams, project and budget management; hire/train new Utilities Engineers. All administrative tasks and function for the Maintenance and Utility department. Assistant to Chief Engineer.

Program Aide II, 01/2008 to 01/2014

The Salvation Army – Salem, NJ

Caseworker, Office Manager, HR Administration and Payroll, HRIS Systems, SAP.

Director/Advisor Assistant, 08/2006 to 06/2010

Goldey-Beacom College – Wilmington, DE

Assist director/department, Incoming calls, schedule travels, lunches, and coordinate events. Customer Service, Records/Transcripts, SAP Systems, Purchase Orders, Office manager, Financial Aid and Student Services.

Order Entry/Customer Service Clerk, 05/2006 - 12/2007

Ambrogi Produce – Thorofare, NJ

Order Entry, customer service

Picker/Scanner, 05/2004 - 09/2004; 05/2005 - 09/2005

McKesson, Swedesboro, NJ

Pick orders and scan items, ensure customer satisfaction.


B.S. Degree: Business Administration, Human Resources Management, 05/05/2009

Goldey-Beacom College - Wilmington, DE


NJ Blue Seal Engineering License

NJ Black Seal Engineering License

SPPP Certification

SWPP Certification



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