ROCHELLE M. ALCARAZ
Tuburan Sur Danao City, Cebu
Contact number: 092********
Graduate College of Medicine
School: Cebu Doctors College of Medicine, Cebu City 2000
Graduate of Bachelor of Science of Medical Technology
School: Cebu Doctors College, Cebu City 1994
Customer Service Representative - Sykes, Inc. – March 26, 2018 – September 30, 2018
Handles inbound call from the customer and restaurant partners.
Assist their inquiries related with their order and account.
Assist restaurant partners in changing details of their account.
Assist customer related to their order by contacting the restaurant partners such as status of delivery, missing items or cancellation request of their order.
Escalate calls and transfer calls to supervisor if necessary.
Virtual Assistant ( Advance Smart and Choice Merchant ) – April 5, 2017 – February 20, 2018
Responsible for outbound calls ( B2B) for all kinds of loans
Provide information about inquiries and set up an appointment with senior deputy.
Customer Service Representative (Sprint) = The Result Company Inc. -April 21, 2016 - January 31, 2017
. Responsible for providing details of any inquiries from the customers with their account.
Provide and assists the customer new products and services and changes of their account per instructions.
Resolve and escalate complaints and transfer call to escalation department.
Meet all the target matrix parameters.
Client Account Representative [Retirement Plan Services] – Manulife Inc. – October 15, 2015 – April 6, 2016
Responsible for providing details of any inquiries of the participant’s retirement plan account.
Provide and assists the participant with their investments, withdrawal processes, loan process and inter account changes of their account with accurate instructions.
Resolve and escalate complaints and transfer call to Resource Office.
Executive Operation Professional – Teleperformance Inc. – Oct. 03, 2014- Oct. 15, 2015
Responsible for quality customer service by providing accurate bank account inquiries including account balance, transaction inquiry, ATM / debit card and account maintenance, check verification, fund transfer, online banking, branch information, memo credit, account information changes ( limited to address change, telephone number), cancellation of debit card.
Transfer call to appropriate department including fraud dept, loan dept and etc.
Resolve and escalate complaints to client first solution.
Medical Device Analyst - Wipro BPO LTD – Oct 12 2012 – Sept 30, 2014
Responsible for analyzing, processing and validating medical documentation of complaints of medical devices (such as pacemakers) for FDA requirement.
Provide accurate medical documentation for FDA review.
Electronic Medical Record Specialist - Intuitive Solutions LLC – Oct, 2011 – Oct 2012
Customized templates of multiple medical specialties in coordination with specific physician request, worked on client’s letter and form, form loading, etc.
Create templates of multiple specialties (Surgery, Internal Medicine, Psychiatry, OB-Gyne etc.)
Provide accurate specification on templates and provide training to medical providers on software details.
Medical Reviewer - D' Scribe Corp. - March 2010- April 2010
Collect and sort all relevant medical report.
Review, proofread and Edit all medical issue relevant in chronological order.
Meet the target productivity time.
Medical Transcription Editor- SPI, IT park Cebu City - January 22, 2007- February 2010
Review, proofread and Edit all medical reports from different medical specialties such as Surgery, Family medicine, Psychological evaluation, Obstetrics, Pediatrics, Diagnostic and Operative reports.
Meet the target with productivity and accuracy at goal of 98-99% accuracy.
Oral and written communication skills.
Transcribed approximately 500-700 lines per day.
Computer literate (MS word encoding approx. 45-50 wpm, internet browsing).
Rusty Cabahug Jun Mark Pareja
Manulife Inc. The Result Company Inc
Maria Joann Campos
Contact # 092********