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Customer Service Project Manager

Bangalore, Karnataka, India
May 06, 2019

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Passport No: H*******

Mobile: 725-***-****



A self-motivated professional with 5 years’ experience in the areas of (Procurement/Supply chain management/Vendor Management and Catalogue Management), with excellent skills and computer proficiency in a variety of software applications. Skilled in most aspects of Procurement procedures. Dedicated, multi-task oriented, and hardworking team player. Quick learner who readily accepts a challenge and responds to problem situations promptly. Possess excellent interpersonal, communication and organizational skills with proven abilities in customer relation management, reporting and planning


●Calicut University, Calicut, Kerala India

Bachelor’s degree in Commerce, September 2009

●MBA, Supply Chain Management 2013, Sikkim Manipal University


●IATA Training & Development Institute, Cochin, Kerala India

●Diploma in IATA / FIATA Introductory Certification









●SAP Ariba

●Knowledge in Accounting

●Knowledge in Tally


Cargill Business Services

Sep 11th 2017- 25th Sep 2018

Key Skills:

●End to end knowledge on Vendor Master Data and Pcard

Vendor Master Data

●Vendor set up in SAP and JDE

●Making vendor details update in SAP and JDE as per the request received from buyers and sourcing team

●Gathering documents from supplier end to complete the vendor set up in SAP and JDE

●Responsible for creating Vendor creation report according to the different BU’ that were given to management each week

●Working closely to the global data verification team for the mismatch in the vendor record

●Working with NA Tax team for the CTI completion done by supplier through CTI portal

Purchasing Card (P-Card)

Processing all P-Card user requests and issuing P-Card to new users

Making necessary credit limit changes for the P-Card as per the request

Contacting Bank of America through calls for the overnight delivery of new P-Card

Monthly spend evaluation for the P-card user’s

Changing or correcting P-Card features as needed

Accenture Services Pvt.Ltd

Nov 17th 2014 – Aug 30th 2017

Key Skills:

●End to End Knowledge on Vendor Enablement, Catalogue Management and Order Placing

Key Roles and Responsibilities:

Vendor Management

●Enabling vendor in the Ariba system for the smooth functioning of day to day business with vendor

●Troubleshoot all vendor problems and present to management as required

●Working closely with vendor to complete the Ariba registration through calls

●Working with Sourcing to get the required approval to enable the supplier in the system

●Following up with vendors to get the required documents to set up the vendor in Account Payable system and in Ariba

●Setting up the vendor according to the business type and company policies

Catalogue Management

●Maintaining Catalogue for both company side and vendor side

●Work with the engineering team to request certification for the new product to load in to catalogue.

●Adding required products in the catalogue with correct specification according to the business requirement

●Regular contact with vendor for the maintaining of the catalogue from both company and vendor perspective

●Uploading the correct catalogue in Ariba

Order Placing (Telco Products)

●End to end knowledge on Telco order placing

●Placing the orders in Ariba tool as per requesters and project manager’s requirements and sending the quotations to suppliers via Email.

●Sending the daily reports and Sending the SLA reports as per Service Now Tool to managers.

●Regular contact with the user to order the correct products

●Regular contact with the supplier for RFQ if the requested item is a non-catalogue item

●Well knowledge on the Telco products to place order quickly

Hewlett Packard

Sep 23rd 2013 – Nov 7th 2014

Key Skills:

●End to End Knowledge on Purchasing Card (P-Card), and Excellent Knowledge on Excel and Ariba System

Key Roles and Responsibilities:

●Processing all PCard user requests and issuing PCard to new users

●Auditing all PCard activity for compliance with Company’s policy and procedures

●Setting all PCard limits and business rules according the Company’s procedure and guidelines

●Changing or correcting PCard limits and parameters as needed

●Providing notification to PCard users and their supervisors of violations of PCard policy and procedures


Able to find many pain areas with in the process and able to implement my ideas that made my processes more ease.


Worked as a trainee at Nedumbassery Airport from 24-06-2010 to 21-09-2010

●Customer Service-Co-ordination with the clients, taking the booking and arranging for the smooth handling of cargo, Quoting Rates to the Shipper

●Air Cargo Booking and Follow up

●Co-ordination with Airlines to book space in Aircraft and to follow up for the cargo status

●Preparing Air Waybill, shipping bill.


●Driving, Sports (Football & Cricket) and Music


Father’s name : MADHU.U.I

Nationality : INDIAN

Date of Birth : 23th April 1989

Address : 6/6/1 24th main 25th cross paranghipalaya, HSR 2nd sector Bangalore 560102

I hereby declare that the information given above is true to the best of my knowledge.

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