Jessica S. Tanchez

ac9auh@r.postjobfree.com

Summary of Qualifications

A self-motivated and results-oriented professional with extensive experience working in technology. Proven ability to manage mobile products and develop and implement applications and tools from initial design to final phase. Years of experience dealing with the needs of both the end user and of the company as a whole. A proven track record of increasing operational efficiency by enhancing services, automating systems, and increasing end user efficiency. Areas of expertise include:

Mobile Web and Applications Project/Product Management Production Support

Quality Assurance Design, Coding, and Testing End User Training

Programming Experience:

HTML, HTML5, JavaScript, CSS, Perl, Python, Ruby, Sybase, UNIX, CGI, SQL, XML

Systems and Applications Experience:

Active Directory, Agile, Android, Apache, Atlassian Confluence, Basecamp, Brightcove, Chrome, CuteFTP, CVS, Cygwin, Firefox, Git, iOS, JIRA, Join.Me, Kayako, Keynote, LDAP, Linux, Movable Type, Omniture Site Catalyst, Open AdStream, Putty, Safari, Salesforce, Selenium WebDriver, Smartsheet, SVN (Subversion), Telnet, Trello, UIAutomator, Verve Wireless, Visio, VNC, VPN, WebEx, xCode, MS Excel, PowerPoint, Visio

Professional Experience

NYU – New York, NY

Consultant - IT Specialist : 2016 – 2017

Administer Google Apps including managing user accounts, creation and maintenance of calendars

Provide guidance to Level 1 & 2 support issues concerning Google App related issues

Advance Digital – Jersey City, NJ

2010-2015

Technical Product Manager: 2013-2015

Experience working in Agile environment and working with JIRA

Experience and knowledge of iOS and Android devices/operating systems

Attended daily vendor calls with Product team members for regular product updates and to address various issues concerning the mobile apps

Informed affiliate markets and technical support group of product updates

Created and maintained various documentation as it pertains to the company’s mobile apps

Maintained, updated, and renewed iTunes developer accounts, added devices, updated provisioning profiles, generated certificates

Maintained and updated various Android mobile apps on Google Play store

Created and tested Push Notification accounts and set-up overview for usage and maintenance with key members from each affiliate market

Worked with the design team in having different assets generated (Android and IOS) for use in the mobile apps

Generated report of and evaluated customer feedback for the mobile apps from the iTunes and Google Play stores and used this feedback to determine any bug fixes and enhancements to be made

Updated and maintained configuration files that provide content to the mobile apps using xCode

Set-up QA testing procedure documentation for the mobile apps

Manually tested features and functions for the mobile apps such as a the breaking news bar, the multimedia carousel, article loading, social sharing, email, and ads functionality

Worked with QA to create automated Cucumber Ruby scripts to be used in AppThwack to test mobile apps

Jessica S. Tanchez Page 2

Professional Experience

(Continued)

Application Support Engineer: 2010 - 2013

As the MT lead, provided support, managed and troubleshoot issues concerning the Movable Type (MT) application as reported by users – this is the blog tool used by affiliate staff and affiliate newspapers to create and manage stories that appear on the affiliate websites

Escalated and reported bugs to the MT development team as needed

Helped to QA issues in MT UAT environment to have fixes deployed to the next production release

Attended biweekly MT status calls to provide updates to the Tech Manager, Project Manager, Product Manager, and Stakeholder on any issues reported by affiliates concerning MT

Provide updates concerning MT issues to support group in the weekly support meetings as well as providing adhoc alerts/updates to the team as issues arise relating to MT.

As the video lead, managed and troubleshoot video issues including creating an internal procedure for support for handling video spam, tweaking of the video spam filter as needed, creating user accounts

Notified Advance Digital staff and all affiliates of application maintenance or application bugs and failures and provide updates via mail and wiki notification

Created and maintained documentation for processes and procedures for using third party applications

Provided support, multi-task, prioritize and troubleshoot various issues reported by Advance Digital and staff from 12 affiliates on various issues involving MT, Ads, video, Verve, Echo, and email

Updated code on affiliate sites residing on a Unix/Linux platform such as HTML, XML, and CSS

TREPP, LLC - New York, NY

Developer: 2001 – 2010

Created and updated web pages for the company website (www.trepp.com) utilizing CGI, CSS, HTML, JavaScript, Sybase/SQL, and Perl

Created and maintained functional and technical specifications for various projects

Set up and maintain company intranet which involved Perl and Apache server installation and configuration, updating to the latest versions of TWiki, setting up new users, and providing training

Performed unit and integration testing for web releases

Updated and tested various code to be SQL-compliant as the company migrated from Sybase to SQL

Re-designed external site which included modularizing existing code to be more efficient and flexible

Designed client issue ticketing application used by the entire company (to replace the Lotus Notes ticketing system as the company migrated to Outlook for email) which included coding in HTML, JavaScript, Perl, CGI, and Sybase for storage and retrieval of tickets

Created internal web tools such as an interface that allows users to update or correct property information which is then automatically updated in the database - used by the Finance department

Set up mechanism that automatically retrieves MapQuest geocode information in XML format (latitude and longitude) on a daily basis for properties in the company database.

Implemented automated process which checks and loads XML data received via FTP from Moody’s into the database, and upon completion, sends an email with information on new deals that were added as well as any data or loading errors

Education

SAINT JOHN’S UNIVERSITY - Jamaica Estates, NY

College of Professional Studies

Bachelor degree in Computer Science, May 2001

Contact this candidate