MIGUEL VIVAS
Queens, New York
Tel 718-***-****
E-mail: ac95gs@r.postjobfree.com
PROFILE - A Successful IT Sr.desktop with Multiple Proficiencies for a Dynamic Workforce
Skilled in troubleshooting multiple IT Systems and Multiple OS Platform for end-user issues in fast-paced environments.
Detail and results oriented technical professional with exceptional customer service skills.
Adept at taking projects from conception through implementation and completion
Excellent communication and interpersonal skills dealing with end-user issues and complications.
Hard-working self-starter. A team-oriented, supportive and involved worker.
Able to work independently and efficiently to meet deadlines
Self-motivated, detail-oriented and organized
TECHNICAL EXPERTISE
Operating Systems
WINDOWS 95 – Server 2013, Novell NetWare 4.11/ 5.x, UNIX, SCO UNIX, Mac
Protocols
TCP/IP; IPX; DHCP; WINS; LAN/WAN
Applications/Databases
Microsoft Exchange 5.5 - 2013 and Microsoft Outlook 2003 - 2013 Microsoft Office Professional 2003 Internet Explorer Lotus E-mail; Remedy; Iwise Active Directory Group Policy, Exchange Management Console
Hardware/Platforms
Ethernet hubs; switches and routers; Token Ring MSAU’s and switches. DeskPro Line; Dell Pentium 550/750, IBM DESKTOP and LAPTOP, HP Desktop and
Laptop\Tablet, Mac
Tools/Utilities
Norton Anti-Virus; Norton Utilities; PC Tools; Norton Ghost; ArcServe 6.1; Seagate
Backup Exec; LapLink; Cheyenne Inoculan; Norton Administrator; Novell GroupWise;
Citrix Metalframe; Ongard Firewall; Century Tinyterm Software; RSA VPN Connections
Windows remote desktop; Citrix GoTo Assist, Microsoft SCCM.
AMC NETWORKS (Consultant) June 2019 –Present
Provided day-to-day and first and second level support for entire technology infrastructure, consisting of Compaq desktop PC’s and think pads Manage special projects as assigned by senior management including migration of Windows NT to active directory
Manage special projects as assigned by senior management including migration of Windows NT to active directory and the migration of windows 7 to windows 10.
Daily office move and keeping inventory of laptop and desktop as well IPhone
EXPERIENCE
Brookfield Security Group June 2018 to May 2019
Hedge Fund Solutions
Troubleshoot Windows 7 - 10 operating systems, application errors and PC issues
Utilize SCCM to manage software applications and troubleshoot issues
Deliver real-time client solutions via e-mail, phone, and remote contact on proprietary software
Build, troubleshoot and customize configuration settings for desktop and laptop systems,
Administration of Office 365
CDI Staffing (CONSULTING COMPANY) FEBRUARY2018 to June 2018
Client Chubb Insurance
Troubleshoot Windows 7 operating systems, application errors and PC issues
Utilize SCCM to manage software applications and troubleshoot issues
Manage trouble tickets from initial log to closing. This includes tracking resolution progress and updating customers on ticket status using SERVICE NOW TICKET SYSTEM
Deliver real-time client solutions via e-mail, phone, and remote contact on proprietary software
Build, troubleshoot and customize configuration settings for desktop and laptop systems, including VPN.ras, Wireless
DealerTrack, Inc. January 2007 - September 2017
Lake Success, New York
Lead Desktop Support Specialist II for ASP provider of on-demand software and data solutions for the U.S auto finance industry.
Manage special projects as assigned by senior management including migration of Windows NT to active directory
Lead administrator for Microsoft Windows using Active Directory for over 4500 end users
Create, manage, update and deploy multicasting of ghost images
Provide and complete all technical support for laptops and desktops
Deliver real-time client solutions via e-mail, phone, or remote contact on proprietary software
Functional management responsibility for five-person Desktop Support Group
Verizon and AT&T Account Administrator
Successfully diagnose, troubleshoot, and upgrade hardware and related equipment including laptop and desktops in a fast-paced, dynamic work environment
Build, troubleshoot and customize configuration settings for desktop and laptop systems, including VPN.ras, Wireless
Train company staff in the use of PCs, printing and basic network operations
Expert in installing, configuring, and troubleshooting various aspects of workstations and peripherals
Document and manage customer requests and solutions end-to-end on Remedy Service Management System
Established and manage numerous project support programs for orderly and efficient resolution of all issues prioritized to management’s needs
Mobile Device Management ( AirWatch)
Blackberry Enterprise Server Management
Citrix Desktop Solutions Management
Basic troubleshooting for AVAYA phone systems
Queue Management for SCCM system
Exchange Management Console Administration
iPhone\Android Setup and Support
CLIENT: DOITT August 2005 – October 2006
New York, NY
Desktop Support Specialist II (Consultant)
Provided day-to-day and first and second level support for entire technology infrastructure, consisting of Compaq desktop PC’s and IBM think pads; Gateway desktops using Windows Active directory; and Microsoft Exchange. Proficiencies included hardware and software maintenance of desktop PC and laptops as well as network add/move/changes
Team leader with other Departments for Operations, LAN, OPS, Communication/Window Engineering. Accomplishments included configuring desktop workstations for installation of network printers and peripherals; PC installs and troubleshooting; hardware relocations and upgrades; and software integration for new applications
CLIENT: METROPOLITAN TRANSIT AUTHORITY March 2005 – August 2005
New York, NY
Desktop Support Specialist I (Consultant)
Provided hands-on first and second level troubleshooting to solve complex customer technical issues relating to the entirety of MTA technology solutions
Installed Microsoft Office applications, Microsoft Exchange/Outlook messaging systems, in both network and stand-alone installations, Windows 98, 2000, Windows NT, and XP workstation clients in an NT server environment. Trained users and troubleshot problems quickly and effectively
Developed and managed Ethernet networks environment including TCP/IP, and network and dial-up connectivity.
Installed and configured software for VPN external users.
Answered, evaluated, and prioritized incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Established tracking systems and cut issue resolution times in half.
Interviewed users to collect information about problems and led user through diagnostic procedures to determine source of error.
Evaluated and assessed prior to resolution whether problem was caused by hardware such as modem, printer, cables, or telephone.
EDUCATION
LaGuardia College
Long Island City, NY
Data Processing Major
Learning Tree International
New York, NY
Certified in Windows Server Active Directory Advanced Technology (2008)
Certified in Windows Panning, Deploying, and Managing Exchange Server 2013
Achievements: Completed office moves, which consisted of contacting moving companies, cubicle installation vendors, phone services. Completed Active Directory Migrations over multiple sites as well as mailbox migrations from Exchange 2003 to 2010.
References available upon request