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Remote Data Entry / Remote Customer Service

Location:
New York City, New York, United States
Posted:
May 17, 2019

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Resume:

RESUME

PERSONAL DETAILS

Name: Ali Alex Abana

Gender: Male

Date of Birth: 13th June 1985

Marital Status: Single

Phone Number: +234********** (SMS only)

e-mail address: ac8zfw@r.postjobfree.com

INSTITUTIONS ATTENDED WITH DATES

-Borno State Women’s League Primary School 1992 – 1998

-Ruby Springfield College, Maiduguri 1999 – 2004

-YAYSIB Computer Institute, Maiduguri 2004 – 2005

-Adamawa State University, Mubi 2005 – 2010

QUALIFICATIONS OBTAINED WITH DATES

-Primary School Leaving Certificate (House Prefect) 1999

-West African Senior School Certificate (Senior Prefect) 2004

-Diploma in Computer Applications (With DISTINCTION) 2004

-Certificate in Computer Programming (With DISTINCTION) 2005

-BSc Computer Science (4.1 CGPA) 2010

-Certificate of National Service (NYSC) 2011

RELATED EXPERIENCES

-Assistant Electoral officer, Independent National Electoral Commission 2010 – 2011

-Data Entry/voter registration officer for INEC Nigeria 2011

-Chief Desktop Publisher T.D. Digital world Business Enterprise 2011

-Extensive interactions with customer service/support staff of various online/offline companies

SKILLS

Familiarity with Zendesk

Comfortable Using Live Chat

Fast and high accuracy QWERTY Keyboard typing (about 50 WPM)

Ability to engage multiple, simultaneous online chat sessions with ease. (I have access to a good 4G LTE internet connection, plus multiple data carriers for redundancy)

Ability to document feedbacks, feature requests and to craft elaborate articles on Frequently Asked Questions (FAQs)

Ability to cope with particularly annoying or slow customers

Ability to quickly make, edit and annotate screen grabs

Highly Experienced in Data Entry

Proficient in Microsoft Office, OpenOffice and LibreOffice Suite

Desktop publishing (7+ years’ experience)

Versatile with both desktop and mobile operating systems

Blogging (Erstwhile Web Master)

Web Design

Content management with Wordpress and Joomla

Search Engine Optimization (SEO)

Editing (Author of 13 different books)

Vector and bitmap graphic design

Web Marketing

Digital illustration

MariaDB, Access, HSQLDB, PhpMyAdmin and MySQL Database Design, Programming and Management.

SQL, HTML 5, CSS3, Javascript, PHP 7 and Java 9(SE) Programming

Plus, other related skills to the above may be cultivated or adopted as required.

DISABILITIES (Person Living With Disability)

-Hard of hearing in both ears

OTHER TRAITS/ABILITIES

-Approachable and Diplomatic.

-Able to work with a diverse/multinational team in a complex work environment.

-Capable of working up to 72 hours a week.

-Good leadership skills and a team player.

-Good attention to detail, highly organized, self-motivated with a strong sense of responsibility and an ability to work both autonomously and remotely.

-Able to maintain discretion as requisite.



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