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Customer Service Assistant

San Francisco, California, United States
April 04, 2019

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Jonita D. Langley

San Francisco,CA


Certified Phlebotomy Technician/Lab Assistant lll, who has 5 plus years experience working alongside Clinical Lab Scientists and performing venipunctures for both in and out patients. I have excellent phlebotomy skills and I am a great multitasker. I have the ability to assess a situation and adjust properly. I have a great work ethic and I am more than ready to expand my skill set. I have been acknowledged by both colleagues and management as friendly, dependable and hardworking.

Work History

St. Mary’s Medical Center San Francisco, Ca 94118 4/2012-September 2018

I am a Lab assistant performing venipunctures on both inpatients and outpatients. I assist in the lab by quickly and professionally obtaining specimens for laboratory analysis. I am responsible for entering patient information into the computer for the purpose of producing and delivering reports.

Blood Centers of the Pacific, Donor Technician San Francisco, Ca 9/2010-12/2011

Under the direction and accordance with the Federal & State, I conducted donor interviews at which the donors are accepted or deferred authorized, pulse and blood pressure readings, hemoglobin, and sterile arm preparation. I also performed venipunctures, transported blood from one location to another, and also cared and treated donors who had reactions. As a donor technician my co-workers and I traveled around the Bay Area conducting blood drives. I have worked with a big vary of demographics and I have the ability to adjust adverse environments.

St. James Infirmary, Volunteer Phlebotomist San Francisco, Ca 4/2010-present

My duties are to collect specimens, label tubes, organize paperwork and I also assist the charge nurse with her duties as needed. Some of the patients here come from a troubled background so it’s very rewarding to witness their transitions.

United States Postal Service, Temp. Mail Handler San Francisco, Ca 11/2007-6/2008

Along with a team of others, I moved and sorted mail to different locations.

Macy’s Stonestown, Young Men’s Merchandiser San Francisco, Ca 6/2006-9/2007

At Macy’s I assisted customers with their various needs and I got the chance to express my true love of clothing. I put young men’s clothing and accessories on display throughout different areas of this department. I really got to be creative and express my point of view.

Covenant Aviation, Baggage Handler South San Francisco, Ca 11/2004-2/2006

I assisted passengers with their luggage, directions, and many other things they needed so that they would have a great traveling experience.

Federal Reserve Bank, Temp. Check Clerk San Francisco, Ca 12/2000-9/2003

I filed, moved and sorted checks to its proper destination.

Starbuck’s Coffee, Barista/Cashier San Francisco, Ca 3/2000-9/2003

I prepared and served both food and drink along with excellent customer service to customers. At Starbuck’s I learned to listen carefully and move quickly to help people start their day happy.

Education & Certifications

Bay Area Medical Academy, San Francisco, Ca

Phlebotomy License, 2010

City College of San Francisco, San Francisco, Ca Attended Fall 2008-Fall 2009

CNA, Acute Care, Home Health Aid Certificates

San Francisco State University, San Francisco, Ca Attended 1999-2001

General Education


Training for certifications included:

Clinical- Venipuncture (vacutainer, butterfly, and syringe methods), finger sticks for capillary and Microtainer tube collection, hematocrit and hemoglobin testing. Vital signs, EKG, UA, Collect and prepare lab specimens, perform basic lab tests, medical instrument sterilization techniques, patient positioning.

Administrative- Medical Technology, Microsoft Office, knowledge of Medi- Soft, appointment scheduling, bookkeeping, billing, records management, HIPAA,PDR, coding procedures CPT and ICD-9CM, efficient customer service, answering phones, patient registration, and filing (alphabetical/numerical)

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