Kody Ayers

Bachelor's of Information Science with professional IT background

Tucson, AZ 85705

ac8yfd@r.postjobfree.com

(602) 481- 1771

Willing to relocate to: Portland, OR - Phoenix, AZ Authorized to work in the US for any employer

Work Experience

IT Specialist/System Administrator

University of Arizona College of Nursing - Tucson, AZ February 2018 to Present

• Perform Service position role with an Active directory of users.

• Ticket system based incident resolution and service for Staff, Students and Alumni.

• Reception of walk-in and phone-in requests including meeting management.

• Hardware setup and workstation deployment for Windows and Mac with an emphasis on Hardware and Networking access.

• Zoom, Outlook, D2L, Sophos, Active directory, and network management role. IT Consultant and Data Analyst

MaaXcloud - Tucson, AZ

January 2017 to February 2018

IT consultation work for various clients via a project oriented service group. Provided top level customer service and individualized customer relations. Work on appointment basis and through ticketing manage projects and tasks assigned by customers. Specific projects:

HTML, CSS and various JS support for online storefronts Data migration for large sets

Data aggregation for metrics

IT Technician

Best Western - Phoenix, AZ

May 2016 to August 2016

• Provided 24/7 technical support to property staff and corporate users.

• Assisted with system support, reservation research and user management

• Resolved, tracked and followed up technical issues with ticketing system.

• Actively worked to test and improve newly released education system.

• Performed VSAT and Two-Way property management system support Technical Consultant

University of Arizona - Tucson, AZ

May 2014 to February 2016

• Provided 24/7 technical support to staff, students and faculty.

• Performed analysis of hardware issues related to Windows and Macintosh operating systems.

• Resolved and tracked technical issues.

• Provided cross training to staff.

• Performed software installations and cleanup.

Web Developer Intern

Six Fried Rice Consulting - Phoenix, AZ

January 2013 to June 2013

• Assisted with the website and application development.

• Provided web technical support.

• Performed database maintenance via SQL.

• This position taught me Ruby on Rails basics for application building Education

Minor in Information Science and eSociety

University of Arizona - Tucson, AZ

2017 to 2019

Bachelor's of Science in Information Science and Technology University of Arizona - Tucson, AZ

2013 to 2019

Skills

Eagle Scout Award

May 2013

Hackathon Challenge winner

February 2019

A hackathon challenge for UofArizona Students in which we designed, implemented and presented a project solution. We made a voice-assistance program for mining truck operators via a homemade API on Azure and a Firebase solution to interface with the Google Assistant. Java (3 years), HTML/CSS (2 years), Python (3 years), SQL Unix, Basic SQL, MS Word, MS Excel, R, Statistics, Pandas, NumPy, Matplotlib, Java, C, Ruby on Rails, JavaScript, BMC Remedy, ITSM, Cherwell, Photoshop, Outlook, Zoom, Windows, iOS and OSX, Data, Data modeling, ArcGIS, AWS, Customer Service, Analysis, Collaborative Awards

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