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Customer Service Training

Edmonton, AB, Canada
March 30, 2019

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Tammie Waller

***** * *****


Edmonton, T5E5N4


I am a healthy professional woman looking for a full time job/Career. For the past 12 yrs I have been working in the mining industry in Northern Alberta and BC. Previously to mining I worked for a non profit organization for 16 yrs. Before then and during that time I was in Customer service and tourism. I have a very diverse and lengthy work history. Always excited and looking forward to the challenge of learning new skills. I have always enjoyed working with the public. I am a people person and look forward to challenges and learning opportunities I come across. I look forward to sharing my life work and history of skills with you.


Heavy Equipment Operator (HEO) Clearstream Contracting Inc. Fort McMurray, Alberta 2018-2019 Duties and responsibilities: know and follow all policies and procedures, daily written and verbal inspections of equipment, operate safely, productively and follow supervision expectations, work as a positive team player, report all near misses and incidents, arrive to work on time and fit for duty, train and mentor co workers, fill out and complete all paper work as required. Work safely, productively, take and pass all training expectancies when required, and to do my due diligence at all times. Bring forward any and all safety and observational concerns or ideas. Working Shifts were 12 hours rotating 7 days working and 7 days off. This included night shifts and day shifts in a camp facility. HEO & Mine Dispatcher, Copper Mountain Mine, Princeton, BC 2011-2018 Duties and responsibilities: HEO responsibilities and expectations are same as above. Dispatch position came with many responsibilities and requirements to include Emergency policies and procedures, ability to work unsupervised, manage and delegate job expectations while monitoring many different systems, multi tasking while constantly controlling and managing all safely and at the highest level of productivity on an ongoing basis throughout our shift. Working with Engineers, Supervision and all other crew and Mill Employees, create and mentor a positive work environment. Shifts were 4 days of work and 4 off, 12 sometimes 14 hours a day. Sometimes working on call as well. I moved to Princeton and called it home for 7 years the last 2 1 2 years at the Mine were spent as dispatcher. HEO, North American Construction Group, Fort McMurray, Alberta, 2007-2011 Duties same as above. This was also 12 hour shifts working 7 day shifts, 7 night shifts and then 7 days off. I did work at 2 different mines for North American Construction Group. When a contract was up on one project we would move to the next. That was the only difference working for a contractor.


Supervisor, Campbell River and District Association For Community Living, Campbell River, BC, 1991-2006 Duties: Manage large day program that was divided into 4 areas of programming. Commercial kitchen: Culinary skill training for adults with disabilities. I was in charge of building, contracting out the work, permits, licensing, advertising and securing funding for a commercial kitchen built with training in mind while making lunches for children in the elementary schools. The second area within the large day program was activity programming, physical activities. IE swimming, walking, healthy living. The third was Community involvement. This program supported adults with disabilities out in the Community accessing transit system, volunteering and becoming a valued member of the Community. The fourth area was working with the aging adults with disabilities This program assisted with getting older, what senior citizen community based programs were in the community and how we all learn to slow down when we are getting into retirement age. The entire program offered services to 32 adults with disabilities. I managed 16 full time staff and 5 relief workers. The program was open 5 days a week M-F 8:00am to 4:00 pm. Concierge, Driver, Event planner and Organizer, SilverKing Lodge

&Resort Campbell River, BC March-April 2003 & 2004 Season Duties: Drive customers to and from destinations while staying at the resort. Coordinate with chef and kitchen meal planning while catering to guest specific dietary request. organize and plan fishing trips, coordinate and pick up specific supplies needed, help with unloading, organizing permits and paper licensing, ie fishing licence, maps, instructions etc. All while ensuring all guest request are met. Assist with the housekeeping, maintenance, fuelling of boats and transportation vehicles. Concierge, Driver, fish processor, Shawzy’s Fishing Charters and Lodge, Tahsis, BC, March-October 2002 Season, Duties were much the same as my prior position at SilverKing. The only responsibilities that were added were I did baking and making lunches for our guest. I also commercially set up a fish processing area in the basement of the lodge. It was equipped with a commercial fish processing machine, freezers and supplies needed to cut process, package and freeze all the fresh fish caught that day.


Fernie Adult Education Diploma, Conflict resolution training, food safe, class 4 unrestricted drivers licence, computer courses, counselling level one, data collecting courses, American Sign Language, Supervision training, work shops and ongoing training.Typing courses as well as computer based training. Cake decorating, commercial cooking, HEO certificate, CSTS,OSSA, Bear Aware training, WHIMIS, Sell Safe certificate.


Safety orientated, Patient, attention to fine detail, Leader, Team player. I take great pride in my work, always on time, usually early, computer knowledgeable, creative, attention to fine details, enjoy learning, outgoing, organized, team player, never gives up, knowledge seeking, operates all size and makes of Haul trucks from 40 ton - 400 ton capacity in hauling. References upon request.

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