To work in an established, progressive and professionally managed organization that can provide adequate opportunities and environment to draw upon my knowledge, utilize my skills and grow with the organization.
1.Company TATA BUSINESS SUPPORTS SERVICES LTD
Tenure Nov 2013 to Feb 2017
Voice process in TBSS (6 Months)
Semi-Voice in TBSS (1 year)
Revenue Assurance (Quality) in TBSS (20 Months)
2.Company GENPACT INDIA PVT LTD
Tenure Feb 2017 to Till date
Designation Process Associate
ABOUT THE PROCESS
I work for a process called ADCC (ATM Debit Card Claims).
The Debit Card details are compromised and we played a role of a Fraud Analyst.
The investigation is done and finally a claim is opened and received by us.
The claim is then processed by us based on certain SOP’s and the main application we deal were as follows:-
1.DAT( Disputes Automated Tracking)
The ultimate decision is made based on the rules rolled out by Regulation E guidelines.
The final conclusion is to complete the investigation and close the claim.
B.TECH in CSE(2009-2013) from AURORA’S scientific & technological institute, JNTUH with aggregate 62 percent.
INTERMEDIATE from Narayana Junior College under Board of Intermediate Education in 2009 with 60 percent.
SSC from Bhashyam Public School under Secondary School Education in 2007with 65 percent.
Operating Systems : Windows XP, 7, 10
Ms Office : Word, PowerPoint, Excel
ACHIEVEMENTS AND EXTRA CURRICULAR ACTIVITES
Attended a work shop on Android conducted by EDUBOTI
Name : Kuncham Vinay Kumar
Gender : Male
Marital status : Married
Date of Birth : 26-12-1990
Nationality : Indian
Languages Known : Telugu, Hindi, and English.
Mailing Address : 6-3-596/99, Naveen Nagar
Khairathbad, Hyderabad 500004
I hereby declare that the information furnished above is true to the best of my knowledge.
K. Vinay Kumar