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Customer Service Store Manager

Columbus, OH
March 21, 2019

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Dominique Hedrick

Columbus, OH ***** 614-***-****


A top-performing Administrative professional with 10+ years of experience building effective business operations and streamlining internal processes. Strong expertise in maintaining positive work relationships with internal customers and leadership to improve performance and employee satisfaction. Highly accomplished in creating solid rapport of customer service and building ongoing relationships. Committed to collaborating on internal teams through the exchange of knowledge, experience, and goal sharing to optimize strategies and drive team outputs towards their greatest efficiencies. High level problem solving and exceptional teamwork capability.

Issue Management • Team Building • Process Improvement • Project Management • Human Resources

Analytical Reporting • High-Level Communication • Integrity Based Professionalism • HR Metrics Reporting

Process Improvement • Aid Leadership Decision-making • Tactful Collaborator

Professional Experience

Kroger, Columbus, OH

Assistant Store Manager, February 2017–Present

Spearheaded teams of store associates to build a culture focused on customer service, team work, and business synergy. Identified areas of potential improvement, analyzed existing processes, and drove change management to ensure achievement of business objectives. Managed all human resource scenarios, developed schedules, restocked merchandise, and maintained presentation and promotion of the store.

Built strong relationships with outside organizations; consistently improved community relationships.

Collaborated with department heads to identify opportunities for improvement and create effective action plans.

Recruited, hired, and managed individuals and teams to improve performance across the organization.

Giant Eagle Inc, Columbus, OH

Front End Team Leader, May 2015–February 2017

Managed scheduling and daily operations oversight for a diverse team of customer service individuals. Handled important files and collaborated with security staff and law enforcement to minimize store loss. Developed training materials and a robust mentorship program; connecting employee performance with areas of needed improvement.

Sustained cash flow, bookkeeping, and performance management while cultivating long-term customer relationships.

Fielded customer inquiries and complaints; managing expectations and ensuring long-term performance.

The Walking Company, Columbus, OH

District Training Coordinator, October 2007–May 2015

Trained diverse group of staff in delivering customer service, addressing customer inquiries, and resolving complaints. Directed and managed employees, including sales, inventory, and accounting operations. Handled human resources oversight, providing disciplinary action as necessary.

Earned quick and consistent promotion from Store Manager to District Training Coordinator.

Launched a new store location, recruiting and training staff to provide sales volume.

Developed methods to train new managers and employees on corporate policies and procedures.

Ohio Thrift, Columbus, OH

Assistant Manager, January 2005–October 2007

Assisted in managing store operations; maintained inventory, handled shipping and receiving, and set pricing.

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Additional excellent experience includes Store Manager for Sole Outdoors and Check into Cash, as well as Department Lead for Media Play. Full details available upon request.


Graphic Design

Columbus College of Art and Design – Columbus, OH

Associate of Arts, Graphic Design

Eastland Career Center – Groveport, OH

Technical Proficiencies

Microsoft Office Suite WordPerfect, Corel Draw, Adobe Illustrator, Adobe Photoshop, Quark Express, PeopleSoft, and Kronos

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