Warner Robins, GA
Customer service Representative excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Friendly Sales Associate adept at working in diverse retail and customer service environments. Authorized to work in the US for any employer
The Home Depot - Warner Robins, GA
April 2017 to Present
SPECIALTY SERVICES REPRESENTITIVE
Answered many calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Recommended, selected and helped locate and obtain out-of-stock product based on customer request.
Developed reputation as an efficient service provider with high levels of accuracy. Served as the main liaison between customers, management and sales team. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Described product to customers and accurately explained details and care of merchandise. Communicated with vendors regarding back order availability, future inventory and special orders. Answered product questions with up-to-date knowledge of sales and store promotions. PROPERTY MANAGER
BEAUMONT PROPERTY MANAGEMENT - Macon, GA
March 2014 to Present
Communicate with owner on needs of property
Show property to potential residents
Take care of invoice payments.
Hire maintenance workers to maintain property.
Take care of Monthly rents that are going into the bank. INVENTORY SPECIALIST
Michaels - Macon, GA
January 2015 to September 2015
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Maintained cleanliness and presentation of stock room and production floor. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Organized store merchandise racks by size, style and color to promote visually appealing environment.
Routinely answered customer questions regarding merchandise and pricing. Asked open-ended questions to assess customer needs. Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Participated in physical inventory counts every week. Deli Associate
WALMART - Warner Robins, GA
February 2007 to July 2009
Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered product questions with up-to-date knowledge of sales and store promotions. Assisted customers with food selection, inquiries and order customization requests. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Designed displays to make the store experience interactive, engaging and reassuring. Prepared orders as specified by customers.
Cleaned and prepared work station.
High School Diploma
WARREN CENTRAL HIGH SCHOOL Bowling Green - Bowling Green, KY 1984
Customer Care, CSR, Customer Service
Customer Service Skills assessment - Proficient
Indeed AssessmentsTM evaluation completed with Proficient rating. View my results:
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Exceptional communication skills
Strong client relations
Creative problem solver
Proficient in cash management
Credit card processing
POS systems expert
Multi-line phone talent
Cash flow management
Training development aptitude