Kimberly Beaumont

Warner Robins, GA

ac8rje@r.postjobfree.com

478-***-****

Customer service Representative excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Friendly Sales Associate adept at working in diverse retail and customer service environments. Authorized to work in the US for any employer

Work Experience

Customer Service

The Home Depot - Warner Robins, GA

April 2017 to Present

31216

SPECIALTY SERVICES REPRESENTITIVE

Answered many calls per day by addressing customer inquiries, solving problems and providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Recommended, selected and helped locate and obtain out-of-stock product based on customer request.

Developed reputation as an efficient service provider with high levels of accuracy. Served as the main liaison between customers, management and sales team. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Described product to customers and accurately explained details and care of merchandise. Communicated with vendors regarding back order availability, future inventory and special orders. Answered product questions with up-to-date knowledge of sales and store promotions. PROPERTY MANAGER

BEAUMONT PROPERTY MANAGEMENT - Macon, GA

March 2014 to Present

Communicate with owner on needs of property

Show property to potential residents

Take care of invoice payments.

Hire maintenance workers to maintain property.

Collect rents.

Take care of Monthly rents that are going into the bank. INVENTORY SPECIALIST

Michaels - Macon, GA

January 2015 to September 2015

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Maintained cleanliness and presentation of stock room and production floor. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Organized store merchandise racks by size, style and color to promote visually appealing environment.

Routinely answered customer questions regarding merchandise and pricing. Asked open-ended questions to assess customer needs. Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

Participated in physical inventory counts every week. Deli Associate

WALMART - Warner Robins, GA

February 2007 to July 2009

Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered product questions with up-to-date knowledge of sales and store promotions. Assisted customers with food selection, inquiries and order customization requests. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Designed displays to make the store experience interactive, engaging and reassuring. Prepared orders as specified by customers.

Cleaned and prepared work station.

Education

High School Diploma

WARREN CENTRAL HIGH SCHOOL Bowling Green - Bowling Green, KY 1984

Skills

Customer Care, CSR, Customer Service

Certifications/Licenses

Driver's License

Customer Service Skills assessment - Proficient

September 2018

Indeed AssessmentsTM evaluation completed with Proficient rating. View my results:

https://share.indeedassessments.com/share_assignment/eetosgemqrize-he Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

Exceptional communication skills

Strong client relations

Creative problem solver

Proficient in cash management

Credit card processing

POS systems expert

Multi-line phone talent

Mediation capability

Cash flow management

Training development aptitude

Quick learner

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