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Customer Service Maintenance

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
3500 Dollar per month
March 11, 2019

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Names : Magezi Roland

Date of birth : July 15, 1988

Nationality : Ugandan

Contact Address : 055*******

Place of Work : Altayer-motos



A motivated, adaptable outgoing and computer savvy team player, looking to take on work in a company as a client interfacing person, applying highly developed communications skills and a special warm smile.


Result Oriented, problem solver, detail-oriented, disciplined and resourceful professional candidate with exceptional skills flexible personality and adaptability to new working environments combined together, give me a foundation for an excellent team player.


March 2018 to date:- Altayer-motos, UAE


Receiving money from customers coming to wash cars.

Operating car washing machine.

Reporting money got from car washing to the accounts department.

Noting down cars that have been washed and keeping record for feature reference.

April 2015 to date:- Empower District Cooling, government of Dubai.

Position:- Operation and maintenance.

Cooling systems maintenance.

Consults with maintenance crafts workers on technical problems.

Monitors new tools and technology


Worked as Customer service in Rodman IT Solution, Uganda from Jan 2008 to Jan 2011


Caring out sells.

Computer repair and maintenance.

Welcoming customers.

Receiving payments using POS machime.

Doing some research work for government organization.

June 2015 to January 2016: Operations coordinator in Galaxy Tourism, Dubai Role: Operations Coordinating.

Hotels reservation for clients.

Customer’s services like directions and creating a link between clients and Hotels.

Relieving calls from both hotel management and Clients and I act as the link between the two parties

January 2011 to 2015: IT Volunteer Support Officer – China Uganda Friendship Hospital Naguru.

China Uganda Friendship Hospital Naguru is a newly built hospital in the premises of former Naguru Health Centre IV. I was lucky to be the IT volunteer Support officer who started with it, in the process I have acquired a lot of experience given the fact that I have practically worked on every IT related activity that has taken place since then. I’m responsible for Information, communication and technology at the Hospital. I have been able to work with the hospital to diagnose the need s of the end users in the different department.

Areas of Responsibility/accomplishment:

My responsibilities include, liaison with various departments in the hospitals on issues to do with Information technology support, such as diagnosing, installation of new computer systems hardware and software, support in computer setting up, testing, cleaning and servicing, maintenance, upgrade of computer software, trouble shooting of the system, configuring and maintaining security of the local area network (LAN) and the wide area network (WAN), internet connectivity, office intercom and website designing.

Department liaison:

Facilitate communication between the different departments in the hospital by making sure that internet, and Intercom are availability to all staff, a task I have carried out successfully by installing and maintaining both internet connectivity and intercom services in the different offices.


Manage and track the hospital IT related activities, expenses in accordance with the hospital’s procedures; source for appropriate invoices as needed, coordinate with different Department to collect data as a form of records management but also informing management to make the right decisions, submit monthly reports on usage and maintenance.

December 2009 to 2011 IT Technician - Department of Orthopaedics, Makerere University, Mulago Hospital Complex

Responsibilities /tasks

Support in computer setting up, testing, cleaning and servicing, maintenance, upgrade of computer software, trouble shooting of the system,

Serve as the point person for coordination of required inventory items on an on-going basis, and ensuring correct inventory levels are maintained.

Create and update brochures keeping hard copies for distribution.

Keep all office supplies related to IT at levels required for smooth operation of the Department and different Projects under the Department, keeping in mind reordering timelines and increased or reduced activities.

Maintain equipment inventory lists and give information for purchase of necessary capital equipment and making sure equipment is being appropriately used.

Oversee the implementation of ethical standards set by the hospital and the different projects and reporting any discrepancies.

Establish and maintain a strong positive working relationship with the Medical Staff; provide guidance regarding various issues, as required,

Actively promote continuous quality improvement and compliance with the hospital standards and requirements.

Make sure that the Head of Department and Project Directors are kept updated of all developments in the IT section and that their attention is drawn to issues that need their input.


Keep hard copy documentation in chronological order of all communications for future reference.

Follow up on all action items to insure activities are being done within the required timelines.

Other Skills

Communication skills

Computer Applications and networking skills

Team work and management skills

Management skill/ Leadership skills

Computer Skills in both applications and management.

Strength and Hobbies

Working with people of different races

Learning new things in the field I'm in.

Teaching and guiding those that need help.

Computer Serving to learn on new technology

Meeting people of different race

Learning new things at my place of work


2012 – 2010: Bachelors in Information Technology

2005 – 2006: CISCO Certified (CCNA) – Makerere University

2005 – 2005: Computer Application (CCA) –Makerere University.

2001--2002 Uganda Advanced Certificate of education UACE Makerere High School

1997 – 2000: Uganda Certificate of Education (UCE) – Kampala Secondary School

1990 – 1996: Uganda Primary of Education (UPE) – Nakivubo Primary School


English - Excellent

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