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Customer Service Project

Ontario, Canada
March 11, 2019

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****-***** ***** **, *********, ON, L1V 6M7

E-mail: (C): 647-***-**** (H):905-***-****


To obtain a full time position as an Administrative or Customer Service Agent using my education, training and working experience. With 13 years plus of experience in computer proficiency and Multi-software packages, I am applying for a position with an organization that will utilize my skills and abilities, and provide growth opportunities, with potential for challenge and fulfillment


Energetic, hardworking and, willing to accept constructive criticism

Ability to work effectively in a team, both as a leader and a team member, proven through successful group assignments at school and employment

Excellent time management, strong written and verbalcommunication in English and organizational skills

Trained to use Microsoft Word, Microsoft Excel, Microsoft Outlook and Power Point

Experience in drafting, design & construction drawings

Detailed knowledge of the building code and methods of construction

Ability to read and create drawings and specifications

Excellent organizational skills with the ability to remain focused in a fast-paced environment


Proficient in Microsoft Office (Word, Excel, Outlook and PowerPoint)

Proficient in Autodesk:AutoCAD (2010-2016), Revit (2012-2016), GoogleSketch up

Extensive experience in drafting, design, building envelope, roofing, researching, rendering, structural system and graphic design presentation


Shoppers Drug Mart Corporation, Pharmaprix July 2018- present


Organize backroom product

Ensure product is replenished on shelves in a timely manner

Cycle count – advice appropriate person about stock outs/ shortages

Using PDT System

Complete all planogram adjustments and changes within provided timelines

Signage and talkers displayed accordingly including flyers, corporate markdowns

Expert in assigned areas of product inventory, product placement, expiry dates, promotion, etc.

Maintains operating standard guidelines pertaining to image and trends in store

Customer Service

Take initiative to acknowledge and assist customers in the aisles

Answers inquiries regarding location of product, rain checks, Shoppers Optimum Rewards Programs.

Sky-Park Airport Parking, Etobicoke November 2017- present

Valet Dispatcher/Customer Service Agent

Checking in and checking out guests.

Accept and securely file all guest keys.

Accept payments and issue refunds for parking.

Dispatch shuttle drivers to pick up guests at designated posts at the airport and hotels

Balance the books at the end of a shift by using (Microsoft programs)

Maintain accurate familiarity with the airport terminals and general area in order to answer questions and provide helpful information to customers.

Use computer processing, spreadsheet, and database software to prepare reports

Forms and Structures Accra, Ghana Jan 2017-Aug 2017

AutoCAD Technologist

Drafting construction drawings on building envelopes, windows, doors and roofs

Produce drawings and detail packages for institutional building restoration projects

Produce CAD drawing from engineering sketches and draft shop drawings

Assist engineer with site measurements of windows and doors

Generate submission package on different project

SNC LAVALIN December 2010-April 2012

Administrative Assistance

Assist the department director and team members in all administrative tasks;

Keep files, databases and filing system up to date

Production of several reports according to the company’s format

Assist in the preparation of PowerPoint presentations as well as Excel spreadsheets

Prepare correspondence (letters, memos, emails, meeting minutes)

Organize and coordinate business travel, including reservations, itinerary changes, etc.

Prepare, submit and ensure follow up of timesheets in Oracle

Ensure support in absence of colleagues and other related tasks


Architectural Technologist Advance Diploma September 2015-December 2016

Centennial College, Scarborough, ON

Architectural Technician, Diploma September 2012-December 2015

Centennial College, Scarborough, ON

Relevant Courses Included: Design and CAD Project, Architectural Graphic, Materials& Methods, Architectural Structures, Mathematics for Architecture, Construction Health &Safety, Specification Writing & Contracts, Building Science, and Project Management.

Academic Projects Included:

Wood frame residence project, Industrial project, Commercial project, Institutional project, Seniors Complex project and High-rise Multi-Use project.

Preparation of design development drawings through to construction drawings for each project in coordination with specifications, building codes and local municipalities

Development of working drawing, schedules, generating 3-D renderings, researching products, details, millwork and producing presentations.

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