MARGARET OPOKU AGYEMANG
****-***** ***** **, *********, ON, L1V 6M7
To obtain a full time position as an Administrative or Customer Service Agent using my education, training and working experience. With 13 years plus of experience in computer proficiency and Multi-software packages, I am applying for a position with an organization that will utilize my skills and abilities, and provide growth opportunities, with potential for challenge and fulfillment
HIGHLIGHT OF QUALIFICATIONS
Energetic, hardworking and, willing to accept constructive criticism
Ability to work effectively in a team, both as a leader and a team member, proven through successful group assignments at school and employment
Excellent time management, strong written and verbalcommunication in English and organizational skills
Trained to use Microsoft Word, Microsoft Excel, Microsoft Outlook and Power Point
Experience in drafting, design & construction drawings
Detailed knowledge of the building code and methods of construction
Ability to read and create drawings and specifications
Excellent organizational skills with the ability to remain focused in a fast-paced environment
Proficient in Microsoft Office (Word, Excel, Outlook and PowerPoint)
Proficient in Autodesk:AutoCAD (2010-2016), Revit (2012-2016), GoogleSketch up
Extensive experience in drafting, design, building envelope, roofing, researching, rendering, structural system and graphic design presentation
Shoppers Drug Mart Corporation, Pharmaprix July 2018- present
Organize backroom product
Ensure product is replenished on shelves in a timely manner
Cycle count – advice appropriate person about stock outs/ shortages
Using PDT System
Complete all planogram adjustments and changes within provided timelines
Signage and talkers displayed accordingly including flyers, corporate markdowns
Expert in assigned areas of product inventory, product placement, expiry dates, promotion, etc.
Maintains operating standard guidelines pertaining to image and trends in store
Take initiative to acknowledge and assist customers in the aisles
Answers inquiries regarding location of product, rain checks, Shoppers Optimum Rewards Programs.
Sky-Park Airport Parking, Etobicoke November 2017- present
Valet Dispatcher/Customer Service Agent
Checking in and checking out guests.
Accept and securely file all guest keys.
Accept payments and issue refunds for parking.
Dispatch shuttle drivers to pick up guests at designated posts at the airport and hotels
Balance the books at the end of a shift by using (Microsoft programs)
Maintain accurate familiarity with the airport terminals and general area in order to answer questions and provide helpful information to customers.
Use computer processing, spreadsheet, and database software to prepare reports
Forms and Structures Accra, Ghana Jan 2017-Aug 2017
Drafting construction drawings on building envelopes, windows, doors and roofs
Produce drawings and detail packages for institutional building restoration projects
Produce CAD drawing from engineering sketches and draft shop drawings
Assist engineer with site measurements of windows and doors
Generate submission package on different project
SNC LAVALIN December 2010-April 2012
Assist the department director and team members in all administrative tasks;
Keep files, databases and filing system up to date
Production of several reports according to the company’s format
Assist in the preparation of PowerPoint presentations as well as Excel spreadsheets
Prepare correspondence (letters, memos, emails, meeting minutes)
Organize and coordinate business travel, including reservations, itinerary changes, etc.
Prepare, submit and ensure follow up of timesheets in Oracle
Ensure support in absence of colleagues and other related tasks
EDUCATION & TRAINING
Architectural Technologist Advance Diploma September 2015-December 2016
Centennial College, Scarborough, ON
Architectural Technician, Diploma September 2012-December 2015
Centennial College, Scarborough, ON
Relevant Courses Included: Design and CAD Project, Architectural Graphic, Materials& Methods, Architectural Structures, Mathematics for Architecture, Construction Health &Safety, Specification Writing & Contracts, Building Science, and Project Management.
Academic Projects Included:
Wood frame residence project, Industrial project, Commercial project, Institutional project, Seniors Complex project and High-rise Multi-Use project.
Preparation of design development drawings through to construction drawings for each project in coordination with specifications, building codes and local municipalities
Development of working drawing, schedules, generating 3-D renderings, researching products, details, millwork and producing presentations.