SUMMARY: Adept at communicating effectively with executive, technology, business, risk, and legal audiences. Solid client-customer relationship management support kills. Ensure operational excellence via process improvement, people development, customer service and partnership building across the teams.
ACCOMPLISHMENTS: Contract negotiation, inventory control, product replacement, and redundant product decommission resulted in annual cost savings of $2M+ each year. Receive All-In award in 2014 for excellent customer service support. Receive excellence performance award multiple times from previous employees.
EDUCATION: Master Degree, Liberal Arts (Economics and Finance) from Delhi University, New Delhi, India.
RESPONSIBILITIES AND PROFICIENCY: Third Party Vendor Relationship Management, Assessment, Risk, and Onboarding. Vendor Catalog Product Management, Sourcing, Negotiation, Procurement, Contract Control, Inventory, and Category Spend Control, Identity Access, Asset Control, Data Governance, Compliance, Audit, Risk, Market Data. Project and Program Management, Business Analyst, Financial Control, IT Change Control, IT Security Liaison, Data Center Control, IT Application, System Engineer, System and Integration and Support, Trading Floor Operational Support, Help Desk Manager, Disaster Recovery.
TECHNICAL EXPERTISE: SharePoint, SQL, Clarity, JIRA, Altiris, Remedy, ITSM, FoxPro, Sybase, FIX protocol. Exceed, MS Project, Visio, PowerPoint, Excel, Voice, FITS, MDSL, Ariba, ProcureOne, PeopleSoft, FieldGlass, Agile and Waterfall methodology, UNIX, Basel, FoxPro, Sybase, FIX protocol. Network, Hardware, Desktops, Turrets, Point 2 Point Hoot-N-Holler line, Hard drivers, Aurora Card, Canary transceiver, Sun Workstations, IPX, Design, Cisco Routers, ServiceNow, Flexera, Archer, etc.
JP Morgan Chase May 2017 - Current
Vice President, Application Project Vendor Manager
Manage Infrastructure projects for the Corporate Technology organization from initiation through implementation
Define client requirements and project specifications
Develop project plans and execution approaches based on project scope and infrastructure deliverables
Define purpose, roles, tasks, milestones, budgets, and measures of success
Monitor projects on an ongoing basis, evaluating progress and quality of deliverables
Manage risk and issue resolution processes and take corrective action as necessary
Manage vendor relationships, optimize cost, improve vendor performance, and manage risk
Execute category management strategies in collaboration with key stakeholders; including sourcing, contracting and vendor management for technology products and services; such as cloud services, telecom / network services, hardware, related professional services and managed / outsourced services
Develop and support the short and long term sourcing plans and vendor strategies in partnership with primary stakeholders
Lead, manage and support cross functional teams throughout the sourcing, negotiations, contracting and vendor management processes
Collaborate and partner across various legal, compliance and risk mitigation departments to ensure adherence with respective policies and achievement of relevant contractual terms
Identify and act on opportunities for process re-engineering and continuous improvement
Ensure that vendors comply with all Risk, Architecture and other relevant technology standards and controls
Coordinate resources (vendors and consultants) across one or more lines of business
Establish systems and procedures to ensure and enhance the overall quality of vendor services
Establish requirements and monitoring measures for suppliers to achieve process and quality standards and commitments
Maintain strategic partner, preferred vendor, and approved supplier records
Partner with Business Management to control department expense budget
Societe Generale, NY October 2016 – December 2016
Third Party Risk Management Senior Consultant
Third Party Risk Management, Vendor Data Management Business Analyst
Test UAT Archer Application Risk Assessment functionality workflow act as TPRM with initiating inherited risk questions.
Responsible SME tester for completing the assessment and review before sending to the vendor in order to complete risk rating.
Responsible engagement manager tester to review the competence of the IRQ actions.
Liaison with BCP, Compliance, InfoSec, legal, Audit, Compliance to coordinate the third party risk assessment evaluation process.
Review third party action plan from the vendor and assess to provide approval to sourcing TPRM facilitating agreement signoff.
Resolve production Risk Management Archer Application issues with bug fixes reporting to support team.
Create a program to compare differential of agreement data.
Gather and analyze contract data accuracy in internal systems.
Maintain the accuracy of Data inventory billing in MDSL.
Fannie Mae, Herndon, VA January 2014 – June 2016
Global Procurement 3rd Party Vendor Data Specialist
Negotiated for the global enterprise agreements for the data, software, 3rd party exchange, hardware, products, services based on business requirements to determine contract terms, conditions to leverage providers cost efficiency with business, engage management to recommend, implement deal strategy involving vendor, Risk, Business, legal team where necessary, provide guidance to business.
Point of the contact as a subject matter expert, for business stakeholders for the vendor-related engagement.
Professional Data expert within Vendor Management Department, to drive supply-side initiatives, projects related to Business Process category with manage other key initiatives as RFI, RFQ, RFP with full steps of engaging vendor demand using ProcureOne.
Provide vendor bids, requests, and selections include evaluating vendor productivity, efficiency, business conflicts and overall financial stability, establish core vendor management processes in order to monitor and manage vendor compliance and performance, including change control and communication and ensure development and integration of vendor management tools, templates, method, and processes also participate in vendor benchmarking, provide market insight based on research and known industry data.
Review control contract to ensure terms and language compiles with firm policy, redundant of service compiles with a subscription. Establish effective, cooperative alliances externally with key vendors, manage vendor relationships from a commercial perspective.
Influencing, collaboration and relationship-building skills both internally with key stakeholders and external vendors. Consult and guide Vendor Delegates and Relationship Managers vendor lifecycle process.
Manage Vendor Management process including contract management, user access, onboard vendors, production issues, testing, audit, compliance and review legal terms, etc. and manage demand management with market data help desk by providing support in reallocating service license, ordering new license, monitoring of removal, swaps existing user license, monitor network issues, etc.
Third Party Risk:
Participate in vendor annual review by partnering with the business of vendor SLA issue with using performance scorecard. Conduct holistic vendor risk assessments utilizing industry standards and frameworks.
Partner with 3rd Party Risk Management to document delivery method for ASP model, review the audit of compliance SAS, SOC 2, ISO 27001/2, SIG, SSAE16/ISAE3402 report focus on a business's non-financial reporting controls related to security, availability, processing integrity, confidentiality, and privacy of a system, as opposed with the focused on the financial reporting controls.
Responsible for onboarding vendors, review vendor risk assessment by pulling vendor history using Equifax, Rapid Rating, etc. to ensure that the risk being assessed with vendors, partners, third parties and manage performance technical vendor risk assessments using risk assessment knowledge and skills. Review due diligence is completed with firm standards before engaging with a provider.
Participate in Data Governance process to control the data usage of the data flow, and avoid redundant service.
Integrated of manage data feed (S&P Hierarchy, Ratings, Credit Sight, SNL, etc.) for Risk Net domain.
Evaluation of the data management tool solution for business and management in defining current service received by the vendor for demand management control process with finance, data management, procurement, market data team, etc.
Business Framework Process Outsourcing (BPO) to scope, pricing models utilized, performance measurements setting service standards, KPI’s, SLA for single security privacy research Commercial Use of GSE, MBS & PC Disclosure Data.
Manage market, reference, data vendors for directives, initiatives, production issues including connectivity, support, new products, training opportunities, user demos, API’s via Bloomberg, INTEX, Thomson Reuters, etc., liaison between vendors in all part of business support including pricing team to valuation end of the day, work closely with Data Management team to ensure of redundant.
Manage distribution of real-time data received from RMDS, Bloomberg, INTEX, TradeWeb, YieldBook, etc, into internal system EMDEX and consumed by other systems and users. Provide 2nd and 3rd level Market data demand management support including license, reallocation and contract swap for, Bloomberg, Eikon, RMDS, Markit Partners, Capital IQ, Moody’s, S&P, DataScope, MorningStar, Lipper, FactSet, etc.
Manage BlackRock Green Package data for 3rd party service received via Aladdin application with dealing with 3rd Party vendors of down streaming data, track Bloomberg, TradeWeb trade confirmation flow via AIM and BlackRock. Advice users with a strong understanding of Operations, Vendor Compliance, Network, Data Governance, the policy of redistribution data, ID sharing, etc.
Analysis annual spend, advice creation of a budget, accruals with a projection of annual increase, and provide license usage report by the user to allocate cost internally to users by meeting with the Finance team.
New York Life Investments, Parsippany, NJ May 2009 – December 2013
2nd Vice President, IT Investments 3rd Party Vendor Manager
Third Party Data Vendor Manager:
Point-of-contact for the market, reference, data, assets, software license, outsourcing, hardware vendors for directives, initiatives, billing issues, new products, services, training opportunities, and user demos with liaison between vendors and the business support.
Manage, review, approve, between IT, business, vendors, consolidate metrics report on SLA performance, recommend corrective actions for non-compliance for internal IT and external vendors to business management, implemented a recurring quality review process with strategic vendors to ensure contract terms and conditions, risks and issues are resolved using Ariba modular.
Single-point-of contact to manage the real-time distribution of market, reference, data, assets, software license, network, help desk, support, for directives, initiatives, billing issues, new products, services, training opportunities, user demos, etc., for directives, initiatives, production issues including connectivity, support, new products, training opportunities, including, Bloomberg, Thomson Reuters, IDC, FactSet, Lipper, Morningstar, TradeWeb, YieldBook, S&P Capital IQ, Moody’s, BlackRock, SS&C, etc., relationship along with Green Package data for 3rd party service received via Aladdin application, API’s via Bloomberg, INTEX, Thomson Reuters, etc., along support include pricing team receive valuation end of the day, daily files are delivered in a timely manner with deep knowledge of data products, data reference and software managed to include real-time market data over proprietary platforms, indices, rating agencies financial and economic databases data aggregators, News, analytical models, risk and performance tools, FTPs and external research, Insure Bloomberg, TradeWeb trades confirmation flow via AIM and BlackRock in timely manner.
Negotiate on global enterprise level for data, software including 3rd party exchanges, hardware, products, services based on business requirements and determine contract terms, conditions to leverage providers for cost efficiency with business and senior management, implement deal strategy involving vendor and legal team where necessary and provide advice to business on contract licensing issues.
Third Party Data Governance Management:
Provide vendor bids, requests, and selections to evaluate vendor productivity, efficiency, conflicts, and overall financial stability.
Establish vendor management processes in order to monitor, manage vendor compliance and performance, including change control, communication, ensure the development and integration of vendor management tools, templates, methods with processes.
Participate in vendor benchmarking and provide market insight based on research on known industry data.
Manage SoftDollar relationship with brokers, vendors with manage approve SoftDollar invoices. Providing a budget for Soft and Hard Dollar to department heads, data Inventory of SoftDollar and the hard dollar in FITS.
Reduce the data spend by managing the contract negotiation, inventory, product replacement, and remove the redundant product.
Provided the management of distributed data usage reports with financial trends, business risks, potential opportunity and work closely with staff in minimizing cash payments with the understanding total data cost exposure each month for the firm.
Maintain BlackRock relationship for Aladdin application 3rd party Green Package data services.
Provide system design, process documentation, presentations, scorecard, data management overview, reports, system engineers, IT, financial team, internal audit, compliance and outside regulatory agencies.
Implement product enhancements, software upgrades, data updates, work to procure resources for current and future projects.
Manage control of data delivery issues, accuracy for internal systems (Domestic and International Charles River, CAMRA, Eagle PACE, Advent Geneva, Murex, Pricings System, State Street, BlackRock Aladdin).
Cultivated deep knowledge of data products, data reference, software managed to include real-time data over proprietary platforms, indices, rating agencies financial, economic data aggregators, News, analytical models, risk, performance tools, FTP, external research.
Third Party Risk:
Management Vendor Governance, collaboration with business Vendor Delegates and Relationship Managers on vendor risk assessment, due diligence, ongoing oversight, controls, maintain partnerships, across Asset Management to ensure active and early participation in vendor matters. Consult guide Vendor Delegates, Relationship Managers through vendor lifecycle process.
Ensure appropriate due diligence was completed with firm standards before engaging with a provider for assessing vendor due to diligence results and action plan development, vendor monitoring processes are completed in line with vendor engagement risk level and provide vendor governance training and execute testing and documentation results using Ariba modular. Support development, enhancement, managed the Asset Management Vendor Governance program. Document Standard Operating Procedures as required.
Partner with 3rd Party Risk Management to document a delivery method for ASP model and review audit compliance SAS, SOC 2, ISO 27001/2, SIG, SSAE16/ISAE3402 as opposed with the focused on the financial reporting controls.
Responsible for performing technical vendor risk assessments using risk assessment knowledge and skills.
Ensure appropriate due diligence is completed following company standards before engaging with a provider.
Support vendor monitoring processes are completed in line with vendor engagement risk level.
Agile project manager mythology to iterative, incremental method of managing the design and build activities of engineering, information technology and other business areas that aim to provide new product or service development in a highly flexible and interactive manner an original form of agile software development.
Work with Stakeholders across Asset Management, support functions to scope project requirements and partner in the end-to-end execution of projects, report/present monthly budget status across Asset Management group, and User Acceptance Testing (UAT).
IAM (Identity Access Management):
IT security with a focus on Identity Management with Re-certification users, applications access, enforced. Certification SOX controls. Manage user access, ensuring compliance with regulatory requirements for information access, security, privacy and maintain security administration manual, security program, and coordinate regulatory exams.
Evaluate 3rd Party Risk Management to review Overall Risk Evaluation to review audit compliance SAS, SOC 2, ISO 27001/2, SIG, SSAE16/ISAE3402 report to focus on a business non-financial reporting controls related to security, availability, processing integrity, confidentiality, privacy of a system, as opposed with the focused on the financial reporting controls.
Manage IAM technology to initiate, capture, record, manage user identities related access permissions in an automated fashion. This ensures that access privileges are granted according to policy, individuals services are properly authenticated, authorized and audited.
Work with internal and external teams to ensure security data encryptions rules are followed.
Review vendors the mythology of data encryptions rules meets the firm guideline and the data is protected.
Provide guidelines for company compliance policy to the vendor and internal users by education and providing guidelines also evaluate user risk of accessing systems by creating waivers. Make user aware of data redistribution and user ID sharing violation.
Work with Finance, Legal, Accounts Payable, Asset Management, Procurement/Purchasing, Risk, Compliance, Product Platform owners to manage financial risks in the interest of the firm, work with internal audit group to ensure data and systems are protected.
Re-certification users, applications access, enforced Certification SOX controls. Review, verify SAS70 from the vendor and provide recommendation it to the Risk Management team. Manage user access, ensuring compliance with regulatory requirements for information access, security, privacy and maintain security administration manual, security program, and coordinate regulatory exams.
Community Board Member to approve user access, changes to internal and external systems and drives. Manage change control weekly management meeting to ensure all changes are input properly and are approved by management, business, into the system, determine all changes compile with firm policy before proving approval of a change to production, implement change control process of product testing, desktop software, quality assurance, desktop data and quality assurance.
Manage testing or new change management tool Klapper to improve change management process.
Review user access report, request approval from a user manager to ensure user access. Assign VPN with secure card access for users and manage the removal of user access when they are no longer with the firm.
Implemented product enhancements, software upgrades, data updates, work closely with Business to procure resources for projects.
Implement change control process of product testing, desktop software, quality assurance, desktop data, and quality assurance by building a lab for testing new source, upgrade and update releases before rollouts.
Work closely with Change Management and Risk Management to flag potential problems, alert Problem Management to isolate, identify outage and service interruptions, assuring support, manage servers, Cisco routers, modems, DSU’s, desktops, application and OS, routers, desktop imaging, and application deployment.
Interface with departments to gather disaster recovery requirement to support Disaster Recovery site with desktop, front office applications and develop implement test plans to demonstrate Business Continuity Plan meets the objective and Audit requirements.
Metropolitan Life Insurance, Morristown, NJ November 2005 – December 2008
IT Investments Development Manager 3rd Party Vendor Management, Third Party Data Vendor Manager, Project Manager, Third Party Data Risk, Governance Management, Compline and Change Management, Disaster Recovery.
PREVIOUS PROFESSIONAL EXPERIENCE
Northern Trust Bank, IT Project Manager Consultant May 2004 - August 2005
HypoVereins Bank, New York, NY, Associate Director - Data Vendor Manager December 2000 - April 2004
Refco Securities, NY, 3rd Party Data Relationship Manager May 1999 - December 2000
DMR Consultant Group, NY, Consultant November 1998 - April 1999
S. G. Cowen, NY, Sr. System Analyst July 1998 - November 1998
Chemical Bank, NY, AVP Technical Officer December 1987 - July 1998
Thomson McKinnon Securities, Inc., NY, Data Analyst June 1986 - December 1987
Shearson Lehman Brothers, NY, Financial Control Analyst April 1982 - June 1986
Chemical Bank, NY, Financial Control Analyst October 1980 - April 1982
Bank of Baroda, Dubai, UAE, Senior Accountant August 1975 - November 1979
COURSES: Network + WAN LAN (Design, Installation and Maintenance, CISCO routers), Hands-on TCP/IP, TCP/IP network analysis & troubleshooting, Router configuration, Solaris 2.X System Administration, UNIX, System shell programming and workshop, Accounting Fundamental and Compliance policies, Business continuity planning (BCP), Disaster recovery planning (DRP), Change Management, Identity and Access Manager (IAM), Certified People Sourcing Professional (CPSP), Project Management.