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Customer Service Medical

Atlanta, GA
March 06, 2019

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Akilah Harris 678-***-****

Atlanta, GA 30324

Upcoming Georgia State University graduate offering a strong academic background in management of information systems combined with excellent administrative, leadership and customer service experience. Quickly learn and master new technology; equally successful in both team and self-directed settings Functions well under pressure during fast paced and stressful situations, able to identify risks, respond quickly, and implement effective solutions.

Leadership and collaboration with strong reputation for integrity and dependability, able to focus and motivate team members producing exceptional results.


Health Information Management Intern Sep 2017 - Present ENT

Organized and managed patient's health information data Adeptly managed multi-line phone system and pleasantly greeted all patients Maintained EHR databases

Entered orders into the EMR system efficiently without errors Scheduled appointments and registered patients on the patient portal Assisted in the maintenance of medical charts and electronic medical record Determined prior authorizations for medication and outpatient procedures Entered details such as payments, account information and call logs into the computer system. Verify insurance benefits by using verification search engines (such as navicure and availity) as well as calling to speak with insurance representatives when necessary Health Information Clerk Jan 2016 - Sep 2017

Extremity Healthcare

Assisted in maintenance of medical charts and EMRsEnsured medical record availability by routing records to the proper chart locationResolved medical record discrepancies by collecting and analyzing informationTreated all patients and clients in a pleasant and courteous mannerVerified appointments with patientsResearched questions and concerns from providers and work with IT department to provide responses Senior Administrative Coordinator Jan 2009 - Jul 2016 Summerhill Community Ministries

Coordinated work activities of staff membersResponsible for personnel and admin support of 15 employeesServed as company representative at events to promote organizational objectives when the director is notavailableScreened and handled telephone communications.Managed company schedule and calendar. Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clientsas necessary.

Skills & Specialization

Progress, Search Engines, Telephone, Director, Charts, Health Informatics, Routing, Phone System, Benefits, Clients, Personnel, Databases, Insurance, Organizational Education

Georgia State University Jan 2019

Clinical Informatics


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