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Customer Service Insurance

Location:
Chennai, Tamil Nadu, India
Posted:
March 04, 2019

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Resume:

Gokula Krishnan. R Mobile: +91-917*******

No: **, Adithya Apartments, Email: ac8n19@r.postjobfree.com

Godhavari Nagar, Iyencherry

Urapakkam – 603 210

Objective

Aim to be associated with a progressive organization that gives me the scope to apply my Knowledge and skills and to involve as a part of the team that dynamically works towards the growth of the organization

Summary

Working as a Business Presentation Specialist (PPT Specialist)

in McKinsey Business Services Pvt. Ltd. Having almost 6+ years hands on experience in business presentations and reporting and looking for Premium grand positions. Highly proficient in MS PowerPoint, MS Word and Excel.

Worked as a Customer Service Sr. Representative in Dell Services. Having 1.5 years experience in Insurance process.

Experiences

Previous

Experience

Business Presentation Specialist/Designer, McKinsey & Company (Visual Graphics India Computing Services),

Chennai, India – From 15th June 2011 to until now

Analyze the requirements and create high impact PowerPoint Presentation (PPT) documents for McKinsey Partners and Directors, image centric design works. Role demands quality management, follow-up on developmental feedbacks, ensuring user satisfaction.

Create PowerPoint charts from handwritten or electronic manuscripts sent by McKinsey consultants within an agreed time frame.

Creating Bar chart, Waterfall, Gantts, Marimecko, scatter, Agenda etc., using think-cell 6.0 which serves a single purpose – creating business presentations

Translate ideas and concepts into graphical presentations which can be easily readable and understood.

Creating, formatting and conversion of documents in PowerPoint as per client’s styles.

Recommend design and presentation (ppt) style for the presentations and documents along with the Creative team.

Always call the client for preferred layout and expectation

Enhancing and visually appealing the slide. Wherever required will add images and icons

Proof-read and quality check presentations/documents (ppt) to ensure quality and accuracy.

Handle time sensitive projects with efficiency, expertise and authority.

Worked for more sensitive client to satisfy his output and get trust back

Customer Service Sr. Representative. Dell Services, Chennai. India

From Oct 2009 to June 2011

Dell Services which is previously called as Perot Systems and later acquired by Dell Services. And it is a third-party Business Process Outsourcing (BPO). Which is used to process insurance claims for the people in US.

The role is to process insurance claims for the clients as per the request.

Review the request very carefully and process the insurance amount to the clients.

After processing the request letter needs to be drafted for the clients for the processed amount and information

Education

2008 – B.E., (Bachelor of Engineering) – Karpaga Vinayaga College of Engg. and Tech., Anna university, Chennai, with 71%

2005 – Diploma, P.V Polytechnic College, Tindivanam, with 85%

2000 - SSLC, Cooshal Chand High School, Tindivanam, with 66%

Skills

Great knowledge in data-driven charts of think-cell versions 5.3 and 6.0

Highly proficient in MS Excel/ Word/ PowerPoint

Very good in creative thinking and best fit approaches for slide creation and video editing

Team management experience and skills and good typing skills

Personal Profile

Wife Name : G. Hemalatha

DOB : 13/03/1984

Age : 33

Sex : Male

Nationality : Indian

Language : English, Tamil, Telugu

Marital status : Married

I hereby declare that all above information are true to the best of my knowledge.

Place: Chennai

Date:

(Gokula Krishnan. R)



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