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Engineer Manager

San Jose, California, United States
February 05, 2019

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Priyanka Tandon

Associate Manager Software Quality Assurance ; Mobile: 312-***-****

Visa Status- L2 with EAD

Professional Profile & Core Competencies

12+ years of experience in quality assurance, team management and cross-functional projects.

Expertise in effective and easy to implement methodologies of quality management.

Effective planning and tactical work break-down to facilitate continuous improvements.

Mentoring and managing teams in off-shore/on-site work environment

Expertise in collaboration, negotiation, change management and decision making for effective management of global teams.

Proficient in designing test strategies, reviewing and documenting system test plans and procedures.

Experience in Business Analysis for Requirements Management of complex systems.

Expertise in User Acceptance Testing & Training management

Technical Skills

Business Skills: Test Strategy, Test Planning, Test Review, Business Analysis/Requirements Management, User Accept Test planning and execution, User training.

Systems / Applications: Fitness, Selenium (Enrty Level), Jmeter, Windows, SQL.

Automation experience in Java (Selenium)

Project Tracking through Team Foundation Server, Jira, Bugzilla, Projistics, Microsoft office tools including Visio, Excel, Word, Powerpoint.

Experienced in Web based applications, financial systems, .Net applications, Mobile Apps and telecom systems.

Carrier Highlights

Associate Manager QA, Nagarro Inc – Chicago/ Gurgaon, 2011 to August 2016

Jul 2012 to December 2015: Migration and modification of a complex multi-entity, multi-service billing and invoicing management system for leading rail-car consortium from micro-focus to .Net.The system encompasses multiple smaller systems in the rail car workflow including Repairs, Invoicing, Billing, Payment and Auditing.

Entities in this complex includes consortium of multiple rail-roads of North America, each having multiple user groups for this system.

Flow of events includes leasing and repairs of rail-cars which result receivables and payables across the parties within the consortium. Each party invoices the other based on this system and it flows through their receivables and payables sub-systems. Other sub-systems involved are invoicing, auditing, SAP billing system.

Dec 2015- till date: EDW (Enterprise Data Warehouse) side changes based on RailInc mandates

The vision for EDW was to provide information that is secure, accurate, timely, consistent, integrated, appropriately detailed, well-organized, and easy to obtain so that the users will be better able to assess their needs, set priorities, understand the impact of change, and fulfil their programmatic responsibilities more efficiently

EDW consolidates data from multiple sources within the organization in support of decision making and related information needs such as reporting, analysis, and planning.


Lead of all quality management activities and deliverables – planned and coordinated all QA activities in off-shore/ on-site model to meet and exceed customer expectations with 7 people geographically spread team.

Project migration touches all aspects of multi-site system including various department processes, management of financial data and access control across multiple user types and interfaces.

Analyse financial flows and billing issues with internal stakeholders and application

Monitoring QA activities and tracking issues to closure.

Reporting to client stakeholders and management on issues identified, reported and their closure.


Reduced rework percentage and quality issues by establishing clear guidelines, checklists and procedures for QA related activities during design to prod stages.

Streamlined the QA process on client site to ensure smooth UAT and transition of platform from pre-production to production and eventually in hands of the users.

Reduced quality issues and post-productions issues reported by users.

Stakeholder for release review and approval in coordination with customers and users of the system.

Jan 2011-Jul 2012: portal for pharmaceutical company based in Sweden

Environment : SharePoint 2010, SQL server 2008

Project Overview:

Project involved development of an application for providing extra information on drugs that is being prescribed to users at pharmacies. Pharmaceutical chains would buy this application and get them activated at their terminals, after which they can use the application for information access.

Tracking issues to closure in coordination with client-groups and internal Business Analyst, Quality Assurance and technical teams.

Reporting on bugs identified by department, their status, task assignment and quality issues closure.

Module Lead, Testing, Gap Infotainment –Gurgaon, 2008-2010

Mobile and Web based Application and content testing framework

Environment: Bugzilla, Rational Robot, Microsoft Word, Microsoft Paint, Microsoft Visio

Leading QA team for Mobile client applications and client-server application testing.

Established and lead telecom value added service testing framework within the company.

Defined framework for mobile app and content testing and release improving availability timelines

Content Management System: GAP infotainment developed a value added services platform that allowed mobile and web-based content acquisition, distribution and billing framework for mobile applications. Content Management system also had features such as cataloguing and ordering from web based interface. This platform allowed users to subscribe and download content and it integrated with operator billing systems to charge the customers. Billing records were reconciled with operator data for invoicing and collections.

Location Based Application: This application suite comprises of multiple applications built into a single java client for mobile phones. The application allows mobile users to track other users by using a client application on their mobile. Also allows users to find driving directions, yellow pages information and other location related information from the single application. The same is also possible to via SMS interface.

Infotrack Solution is based on “Fleet Management System”. This project includes web interface testing of FMS. With this project we can track the vehicles and maintain various reports. Performed various types of testing (Functional, usability, Look and Feel, Regression), preparation and execution of test cases and Bug Reporting. We can generate reports e.g. current location of vehicle, performance and maintenance of vehicle, seat belt and security reports, etc.

Senior Engineer, Testing, Org Group of companies– Gurgaon, 2006-2008

Telecom and Mobile Application testing

Role: Quality assurance lead for testing telecom and mobile applications across IVR, java/Symbian and java based mobile applications.

Multiple applications developed by Org

CRBT IVR allows users to interact with the Caller Ring Back Tone content for selecting the same as Ring Back Tone. Various flows of CRBT with categories, sub-categories, customer specific menus were tested. Multi-language IVR were also tested for various flows. Subscriptions, Billing and invoicing of all these service was tested as part of the application.

mPortal is a mobile based content cataloging and ordering on-device-portal. Using this application, a subscriber can view content available and can preview and order content from the same interface. Subscriber can also subscribe to services using this interface. The client was developed in j2me and server in J2EE.

miToc is a mobile based presence and instant messaging product (SIP and OMA Versions). It provides a similar interface as provided by MSN or Yahoo messengers on the mobile phone. The messenger provides functionalities such as presence, IM, Groups, profile etc. The client was developed in j2me and server in core java.

MiShare is a mobile based picture sharing and community product. It enables the users to click and upload pictures to the server which can be viewed by other users through their mobile or web interface. The client was developed in j2me and server side included core java and web interface with web server.

Engineer, Testing, Webtek Labs– Gurgaon, 2005-2006

Testing web applications for enterprise clients. This application allowed inventory management and reporting against items used and available.

Assistant Professor, Kamla Nehru Institute– Sultanpur, 2002-2005

Assistant Professor Computer Sciences in engineering college.

Education and Trainings

Bachelor of Engineering (Computer Science), Maharana Pratap Institute of Technology, Gwalior, India – 2001

Software Testing training – 2005

Jmeter training - 2012

Selenium Automation tool training - 2014

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