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Support Plant

Kansas City, MO
January 30, 2019

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IT Operations Professional Systems Administrator

Service-focused, quality-based leader accomplished in systems administration. Specialized in Backup and Recovery Systems (BUR), incident management, server upgrades and installations, and engineering workstations. Proven abilities to deliver high-impact projects from planning to launch. Methodical with best-practices of change management. Exceptional cross-functional leader, in high-pressure, challenging, and deadline-driven environments delivering all phases of technology support.

Server Administration

VMWare Administration

Communications Support

EMC Install & Support

End-User Support

Hardware Installation

BUR Support

Printing Support

Active Directory

Career Highlights

Windows Server Administration

Assisted and supported 3 major server upgrades and refreshes to ensure plant production had 0 minutes of unscheduled downtime.

Served as a critical part of the team to setup a VMWare server farm including 10 VMWare hosts serving 43 Windows 2008 Servers.

Created and executed a plan to increase the VMWare farm by an additional 7 hosts and up to 17 additional VM servers which allowed for 10% less load on each host while still allowing for expandability.

Proficient in Microsoft Windows 2003 Server and Windows Server 2008 Operating systems including application installation and support and connection to EMC arrays and BUR systems.

Lead support for McAfee e-Policy Orchestrator antivirus software including multiple periodic upgrades.

EMC Installation and Support

Scheduled and assisted in the installation of initial EMC storage arrays including hardware installation, fiber optic cabling to 2 fiber switches, and CAT-5 cabling to both network cores and configuration.

Installed upgrade to EMC storage arrays including running both new and legacy systems in parallel, new fiber network, and migration plan to ensure no impact to production.

Provided ongoing support for storage arrays including troubleshooting system issues, contacting EMC central support when needed, gathering and uploading system log files, and scheduling onsite service and repairs when necessary.

Backup / Restore (BUR) Support

Installed and supported backup / restore hardware to ensure all servers, storage, and applications are consistently backed up to allow for 0% downtime to production.

Performed file restores when needed to provide end-users consistent access to their data on a timely basis.

Examined daily backup reports and corrected any issues found to provide 100% accessibility to required end-user and system data.

Managed offsite storage and retrieval of storage tapes on a weekly and monthly basis. Submitted requests for emergency retrieval of offsite storage tapes when required.

Communications Support

Provided support and upgrades for 900 android-enabled mobile phones. Assisted user’s with connection and upgrade issues.

Assisted in support of 1000 Motorola 2-way radios including firmware upgrades and connection problems.

Asset Management

Updated asset management records for both new and retired computer assets to assist management in keeping costs of equipment down while still providing users with the equipment they need.

Lead support to replace 30 end-of-life high-end RICOH printers with new HP multi-function devices to provide increased functionality and 95% uptime for end-users.

Professional Experience

General Motors Company, Kansas City, MO 2013-2018

IT Operations Specialist

Serve as IT operations specialist, including providing support for EMC storage arrays, server upgrades and installations, troubleshooting, and Backup and Recovery systems (BUR). Spearheaded support initiatives for 350+ client desktops and laptops.

Created a VMware server farm, which migrated Windows Server 2003 host servers to Windows Server 2008, resulting in 45 servers refreshed onto 17 VMware hosts.

Cross-collaborated on various workstation engineering projects, including installations for a new paint shop within the plant.

Experience with supporting both mobile phones and with 2-way radios for end-users.

Successfully installed and trained personnel on badge print scanners for 40+ HP multifunction printers.

General Motors Company, Kansas City, MO 2008-2013

Technology Consultant, Hewlett Packard

Promoted to role to support and install engineering workstations, which included specialized laptops for plant engineers for Manufacturing Assembly and Automation Centers (MAAC) and specialized builds for plant designers.

Successfully refreshed 42 servers and setup new consoles and flat screen monitors for the new Operations center.

Selected by key decision-makers to provide support for users at the Shreveport, LA plant due to the closing of the plant.

Other Professional Experience at GMC prior to 2008

Systems Administrator, EDS

EDS Technician, PhaseI, II, and III, EDS

Education, Certifications, and Technical Skills

Kearney State College, Kearney, NE, BS, Aviation Computer Science.

Incident Management

Backup and Recovery Systems

ISO Certified

EMC Certified

Asset Management

ITIL Foundations

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