Sign in

Technician Desktop Support

Raleigh, NC
January 28, 2019

Contact this candidate


Dwight Woods


Phone # 919-***-****

IT professional and trained computer technician with demonstrated ability to integrate communication skills, experience and related education to exceed technical, business, customer requirements and overall company goals. Professionally trained A+, Security+, and Network + certified by CompTIA. Committed and motivated employee that is focused on the success of the team, the solutions, the company and its values, while maintaining individual success.


ITIL Foundation Certification

Configuration and Set-up of Microsoft Windows 10 and Windows 7 Operating Systems

Upgrading desktop and laptops from Windows 7 to Windows 10.

Restoring Users Data to new desktop/laptop

Using different VPNs to gather information; Cisco AnyConnect, Citrix, and Check Point Endpoint Security.

Configuring and Troubleshooting TCP/IP settings during infrastructure set-up

Upgrading Windows 7 to Windows 10 with ISYS, iBar, SCCM and Norton Ghost imaging applications

Perform post upgrade configuration (user configuration, apply service packs, printer, etc.)

Configure, manage, and monitor network access

Configuration, installation, upgrade and troubleshoot vendor-neutral systems and printers

Provide Technical Support for internal clients on Windows 10 OS

Loading printers and applications onto the new PCs

Lenovo Certified Technician


New Horizons Computer Learning Centers, Durham, NC

Current certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, MCSA: Windows Server 2003, MCP: XP Pro and MCTS: Windows Server 2008 Network Infrastructure Configuration


TEKsystem\Duke Hospital July 2018- Dec 2018

Desktop Analyst- II

Re-imaging machines and loading applications

Troubleshooting scanners and printers

Testing network connections on VOIP phones

Wireless set up on smart phone devices

Troubleshooting desktop scanners and Printers

Configuration of Windows 10 and some Windows 7

Resolves tickets in a timely manner utilizing Service Now

Pinpoint Resource Group\SAS, Raleigh, NC April/2016 – April/2018

Hardware Oncall and Deployment Tech

Troubleshoot and repair IT laptop and desktop hardware issues on a rotating schedule

Schedule upgrades of Windows 7 to Windows 10

Schedule upgrades of pc equipment and apps

Schedule deployments and returns new desktops and laptops

Post deployment reloading of applications and printers

Upgrading and keeping inventory records correct

Matrix, RTP, NC Oct/2015 – April/2016

Configuration Technician

General hardware break/fix of laptops, desktops

Install and Set-up Thin Client with Virtual machines

Upgrade laptops/desktops from Windows 7 to Windows 10

Stage equipment; install, move, add and change hardware and software

Keep inventory updated

Install and remove Encryption with MacAfee

Red Zone Resources, Raleigh, NC June/2015 – Sept/2015

IT Technician

Remove old PCs

Image new laptops/PCs with Ghost and set-up in new location

Upgrade Windows 7 to Windows 10

Load printers and specialty applications

Set settings for internet connections and applications

Ensoftek, RTP, NC Feb/2015 – June/2015

Desktop Support/Migration Technician

Image and replace new laptops/desktops models per user

Upgrade laptops/PC from Windows 7 to Windows 10

Use MDT technology to transfer user data

Load special application per user

Map printers and networks to new laptops/desktops

Schedule and re-schedule user for migration

APR Consulting /Fujitsu, Chapel Hill, NC Sept/2014 - Jan/2015

Desktop Service Engineer

Installing hardware for mobile users

Checking network connection and settings for users

Working with ISPs to get multiples VPNs working for mobile users

CtiPath Communications, Morrisville, N.C. Nov/2013 - May/2014

Collaboration Engineer

Monitoring Contact Centers with UCCE-S concepts

Using RTMT, Splunk, Zabbix, Putty, and SQL database tools to investigate issues with contact center customers.

Using multiple VPNs: Webex, Cisco AnyConnect, Citrix, and Check Point Endpoint Security

Doing health checks on physical and virtual servers with iLO 2 and CUIC by IP addresses.

Keeping errors logs using Splunk for customers.

Doing daily database backups for Disaster Recovery.

Doing configuration backups on routers.

Training in Cisco UCCE basic concepts

Systel, Cary, N.C. Sept/2013 - Nov/2013

Help desk Analyst

Answer IT issues from customers thru phone and E-mail.

Reset password multiple apps and servers

Reset network passwords in Active Directory for both Windows 7 and Windows XP OS

Re-arranged reports for easy reading

Providing support for End users with VPN

Rex Hospital /Alphanumeric, Raleigh, NC Mar/2011 - June/2013

Desktop Support Technician II

Lenovo Certified Technician

Loading OS on laptops, PC and server

Load, test and troubleshoot applications

Test, troubleshoot, and fix PCs

Install, fix, and configure printers and scanners

Use Service One (RITA) and Heat ticketing systems to answer and complete service calls

Reset network passwords in Active Directory for both Windows 7 and Windows XP OS

Keep active account inventory of PCs location, special app, policies, and number of PCs

Providing support for End users with VPN

Use Norton ghost to reimage PC

Changing hard drives and loading servers in Data Centers

SHI / Verizon, Cary, NC Jan/2011 – Feb/2011

PC Refresh Technician

Migrate Windows XP to Window 7 using the Isys application

Troubleshooting the refreshed PCs

Loading printers and applications onto the new PC

Parata, Durham, NC Jan/2008 – Dec/2009

Item Configuration Technician

Loaded and modified Norton ghost images of Windows 98, Windows NT and XP OS and Linux Red Hat on Dell workstations

Configuring TCP/IP Settings on servers and workstations

Configured the Raid 5 controller for Standard and Enterprise version of Windows 2003 servers

Configured custom applications with Active Directory on Windows 2003 server per customer needs

Loaded and tested Windows XP OS onto Parata’s Mini and Max pill counting machines

Tested, refurbished and reloaded OS onto Dell workstations

Calibrated, configured, and loaded programmed data files on AccuCount scales

Provided time management and scheduling for jobs/projects

Received calls from field technicians with questions and provided technical support

Cree Research/Modis, Durham, NC July/2007 – Dec/2007

Production Associate

Tested electronic components for conductivity

Programmed and tested light welder for electronic boards

DuPont/Adecco, Research Triangle Park, NC Mar/2005 – June/2007

Scale-Up Technician

Responsible for self-scheduling

Conducted detailed mixing and testing of product

Tyco Healthcare, Raleigh, NC Aug/1989 – July/2004

Set-up Technician

Disassembled, sterilized, re-assembled, and troubleshoot manufacturing machinery

Supported and tested new machinery for procedures rewriting SOP’s

Made minor and major adjustments and repairs


ECPI College of Technology, Raleigh, NC

Associate Degree in Computer Network Technology

3.77 GPA/Dean’s List

Phi Theta Kappa Honor Society Member

Contact this candidate