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Customer Service Data Entry

Toronto, Ontario, Canada
May 02, 2019

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Empressa Labra

**** ******** *** ****

Scarborough ON., M1R 5G9 647-***-****

Professional Profile

Highly motivated accounting professional with experience in accounts administration and with superb customer service skills.

Highlights of Qualifications

●Experienced accounts payable and accounts receivable clerk with skills in taking responsibility for all vendor payments and company expenses

●Advanced data entry skills including Microsoft Word, Excel, Raiser`s Edge, QuickBooks and Sage 50 with success in learning customized databases quickly

●Experienced in supervising and training project teams, using upbeat attitude to motivate colleagues and communicating with clients to resolve issues

●Skilled in processing invoices, cheque requests, ensuring accurate account coding, and assisting financial services to complete reports within time constraints

●Core abilities: accountability, strong attention to detail, time management, teamwork, skills in problem solving, multi-tasking, organizational and analytical skills ensuring accuracy

Work Experience

Customer Service Front End 2011 to present

Loblaw Company Ltd., Toronto, ON

●Provide front-line customer service and sales support

●Explain billing policies to customers in a polite and friendly manner

●Manage complaints using conflict resolution skills

Accounts Administrator 2014-2016 Essential Active Body & Sole, Scarborough, ON

●Provided accounts administration for 1,000+ records including maintaining and updating files, expenditures and accounts receivable and payable; performed data entry and related duties in disbursing accounts payable to clients, suppliers and corporations

●Processed document payments accurately and on time such as purchase orders and confirmed product orders and shipments; performed petty cash reconciliation, write cheque from the company's general disbursement account and recorded daily deposits with attention to detail; maintained ledgers, credit balances and account irregularities

●Provided billing information to clients; investigated and resolved billing discrepancies

●Processed financial transactions involving electronic and non-electronic payments

●Assisted with manual year-end inventories including preparations and reconciliations

Empressa Labra


Accounting Administration Intern 2013

Yonge Street Mission, Toronto, ON

●Provided accounting and administration support for donation requests and tracking

●Supported administration teams with mail distribution and file management

●Prepared bank deposits tracking appeals and business correspondence

Accounts Receivable Administrator 1991-2007

Philippine Long Distance Telephone Co., Philippines

●Managed 2000+ accounts and files; maintaining and updating subscriber's database

including new accounts; issued invoices and monthly customer statements

●Performed systematic reviews of past due accounts and facilitated collections of past due receivables by initiating collection calls to subscriber; sent collection letters and notices of disconnection for overdue accounts

●Processed telephone applications, service orders and other requests; handled billing inquiries both on the phone or in person

Education and Professional Development

CDI College, Scarborough, ON 2016

●Diploma in Accounting & Payroll Compliance Practitioner Certification

Brian J. Flaming Adult Learning Centre, Mississauga, ON 2013

●Accounting Skills Certification

University of San Carlos, Cebu City, Philippines

●Bachelor’s Degree in Accounting

Accomplishments and Awards

Philippine Long-Distance Telephone Company

-Recognized for using leadership skills to initiate staff training on internal database resulting in increased work productivity and reduction of overtime hours by 25%

-Awarded performance bonus for contributions to achievement of group Key Result Area, budget targets and quota collection resulting in revenue increase

Loblaw Companies Ltd 2017

-Colleague appreciation for excellent customer service

References Available Upon Request

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