Customer Service Administrative Assistant

LESLIE LEWIN

** ********* ********, ********, ******* L6X 2T4 C: 416-***-****

**********@*******.***

Job Objective

To further my career in securing a position in an accomplished establishment that allows room for growth and ongoing educational experiences.

HIGHLIGHTS

Organized Proficient in MS Office

Time management Excellent multi-tasker

Detail-oriented Strong attention to detail

Strong communication skills

EDUCATION

2011-2016 Bachelor Degree in Liberal Arts and Science (Sociology)

York University - Toronto, Ontario

2002-2004 Court and Tribunal Agent

Sheridan College- Brampton, Ontario

EXPERIENCE

04/2017 to present Customer Service Representative

D&H Corporation-Mississauga, Ontario

Provide customer service support for Student Aid British Colombia

Provide customer service support for Student Aid Alberta

Responsible for verifying students information via phone or online

Responsible for guiding students through the application process and procedures

Assist students with loan repayments

Note each file during or after each call

05/2011 to 2017 Customer Service Assistance/ Cashier

Homesense, Woodbridge, Ontario

Complete transactions for purchases and return

Set up visual displays of new features and items in the store

Answered customers questions via telephone and in person

07/2009 to 08/2010 Customer Service Assistant

Discover Communications - Brampton, Ontario

Process an average of 50 new phone applications and upgrades each day in

a timely manner.

Helped customers select products that best fit their personal

needs

Educate customers on product and service offerings.

Offered exceptional customer service to differentiate and promote the company

brand.

VOLUNTEER EXPERIENCE

2015 The Gatehouse Charity Work with a team of students in creating ideas in raising awareness on child sexual abuse

Produce and hand out literature in various different areas in Toronto

2014 Reading Buddy Black Creek Middle School-Toronto Interact once a week with grade 1 students helping them to read and enjoy books

2012 Administrative Assistant Region of Peel- Brampton Prepare and maintain records and case files for clients Update client list via emails or follow-up calls Direct emails or personal calls to the correct departments

2010 Parade Marshall-Santa Claus Parade Region of Peel

Help prevent crowd from interrupting the parade

References available upon request

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