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Administrative Assistant Sales

Location:
Fereej Ibn Dirhem, Qatar
Salary:
4000
Posted:
April 27, 2019

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Resume:

SHAIKH SANA AFROZ

Address- C/O - P O BOX # **** – Doha – State of Qatar

Contact no- +974-******** Email id- shaikhsanaafroz27@ gmail.com

Objective

Looking for a challenging and responsible position where my professional integrity and enthusiasm will be effectively utilized. I would like to join a growing organization that offers challenges and the opportunity to grow with the company, where the goal and objective are clearly established and the tools to reach such goals are provided.

Expertise & Competency

A Competent, motivated and enthusiastic administrative assistant with experience of working as part of a team. Proactive in providing timely, efficient and accurate administrative support to office managers and work colleagues. Approachable, well presented and able to establish good working relationships with a range of different people.

Professional Summary and Work Experiences

M/S BARZAN TAVEL Doha, Qatar

Position Held: Travel Consultant – March 2018-till working

Duties and Responsibilities:-

Responsibility to issuing tickets, cancellation refund, name change &create PNR on Galileo.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Tallying at the end of the shift and submitting daily shift report.

Booking tickets for co-operates both domestics and international.

Describe tour points of interested group members & respond to their questions.

Select travel routes & sites to be visited based on knowledge of specific areas.

Processing visa for co-operates customers.

Booking international and domestic for customers

M/S Mutual Travel India Pvt. LTD. Colaba, Mumbai – INDIA

Position Held: Travel Consultant - July 2017 – january2018.

Duties and Responsibilities:-

Responsibility to issuing tickets, cancellation refund, name change &create PNR on Galileo.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Tallying at the end of the shift and submitting daily shift report.

Booking tickets for co-operates both domestics and international.

Describe tour points of interested group members & respond to their questions.

Select travel routes & sites to be visited based on knowledge of specific areas.

Processing visa for co-operates customers.

Booking international and domestic for customers

M/s Trans Global Solution Travels- Vashi, Mumbai- INDIA

Position Held: Travel Consultant - January 2017- July 2017,

Duties and Responsibilities:-

Responsibility to issuing tickets, cancellations refund, name change & create PNR on Sabre, Word span & Amadeus.

Knowledge of daily foreign exchange rate.

Sort, count, and wrap currency and coins.

Calculate total payments received during a time period, and reconcile this with total sales.

Describe tour points to interested group members & respond to their questions.

Select travel routes & sites to be visited based on knowledge of specific areas.

Perform Clerical duties such as filling, typing & routing mail & massages.

M/s WNS Global Solution: Vikroli, Mumbai- INDIA -

Position Held: Fare Auditor Agent, - March 2016 to December 2016

Duties and Responsibilities:-

Auditing of airlines tickets using GDS (AMADEUS & SHARES.)& client applications

Knowledge of Sales, Refund and Exchange Audit on various threads like Seamen fares, published & corporate fares.

Checking the airlines tickets issued by various agencies whether they are correctly issued or not, checking all the fare rules to identify the violations.

Pilot Auditor - Worked on pilot project of Delta Airlines for fare audit

Raising ADM to default travel agent, drafting process queries to client

Prepare Daily Feedback File & Report to Leader & AM.

Checking Commission & Discount Contract on Image silo & Sales Insight applications

Performed quality checks on Sales, Exchange, Refund, Discount & Commission tickets.

Identifying new areas of recovery through careful analysis of various fare contracts.

M/s Trade Association of Information Technology – Vikroli- Mumbai

Position: Secretary/ Administration. – INDIA May 2013 – Dec 2015

Work and Responsibilities:-

Dedicated and proactive individual with 1 years’ effective front desk and customer service experience. Demonstrated ability to maintain a pleasant, positive, and courteous demeanor continually. Providing business support and administration support to meet organization needs.

Well-versed in greeting visitors, scheduling appointments, and handling administrative and clerical duties with Positive attitude and disciplined work ethic

Computer savvy: Proficient in MS Office (Word, Excel, PowerPoint and Outlook) Bilingual & Enjoy working with diverse people and able to multi-task

Provided valuable support to the marketing department in executing a particularly complex marketing routine.

Offered a front desk receptionist position following provision of exceptional work as an internal.

provide full secretarial support to Human Resources Manager

handle all incoming correspondence

prepare wide range of communications, reports and documents

schedule and co-ordinate meetings, appointments and events

prepare and distribute minutes of meetings

co-ordinate and follow up on interviews

liaise with management, candidates and external providers

source and collate employee data

maintain complete employee database

Handled the switchboard and routed calls. Faxing and filing. Assisted guests and visitors by answering queries. And Provide information asked for and direct them to the right departments.

Validated parking tickets.

Reorganize the visitor check in/out procedure by introducing an automated identification system.

Distribute incoming mail and manage outgoing correspondence.

Schedule meetings and conferences.

Assisted in scheduling appointments.

Assisted in coordinating office activities.

Hand out employee application, memos and notices

Educational Qualifications

Bachelor of Arts (B.A) from Mumbai University in 2014.

Higher school certificate (H.S.C) from Maharashtra board in 2011.

Secondary school certificate from Maharashtra board in 2009.

Professional Qualifications

Travel and tourism course (foundation) from IITC – Mumbai.

IATA E-Ticketing travel and tourism from IITC – Mumbai.

Amadeus GDS from IITC – Mumbai.

Key Skills and Competencies

Developing & implementing new administrative/secretarial requirements as per / under supervision of management / Manager Requirements.

Auditing of airlines tickets, issuing tickets, cancellation and PNR management.

Maintaining effective working relationships with colleagues.

Strictly following office and company policies and procedures.

Ability to accurately maintain relevant recording and information systems.

Able to type reports and correspondence for senior managers from different organization and clients.

Computer Skills:-

Amadeus (for auditing & PNR creation)

Cirtrix, image-silo, flight-stats

Sabre (for ticket issue, cancellations, data change, name change & PNR Creation)

Galileo (for ticket issue, cancellations, data change, name change & PNR Creation)

Hotel booking (internationals and domestics)

Visa processing

Competency of Microsoft office

Languages

English, Hindi, Marathi and Urdu.

Achievements

Received certificates in various Camps & Competitions in College Days.

Worked (Best out of waste) project in my college & school days.

Personnel details

Fathers name Afroz Shaikh (Late).

Date of birth : 18-12-1992.

Nationality : Indian

Marital status : Single

Passport details : N5906778. (Valid till 06-01-2026)

Reference

Should be provided upon requirements.

Note:-

Upon finalization and offer acceptance, I May joint at minimum notice period.

Holding work Business Visa for 3 months.



Contact this candidate