Jay Matty Njie

Columbus, OH

614-***-**** ad1bbm@r.postjobfree.com

Professional Summary

With almost 10 years of banking experience and having worked in almost all areas of cash management. I have developed myself as a go-to person within the operations unit in the bank. I am a very reliable, trustworthy, proactive and meticulous person and also possess the skills of peoples' management. Able to work on own initiative and as part of a team I can handle administrative duties competently.

Skills

Excellent verbal and written communication skills.

Good telephone manners especially when addressing customers.

Experience in working with different people from diverse cultural norms and values.

Team player.

Work Experience

Customer Service Consultant /Travel Consultant September 2021 – June 2022

JPMorgan Chase Loyalty Dept

Provide exceptional customer service for inbound calls to assist customers with redeeming their credit card points for travel accommodations.

Resolve products, service problems, products and service information.

Offer accompanying products including but not limited to air tickets, car rentals, hotel accommodations all within company guideline and account specifications.

Outbound calls to airlines, hotels and car companies.

De-escalate and liaise with supervisors if the need be.

Call Center Customer Service Consultant October 2020 – January 2021

GAP INC (seasonal job)

Efficiently provide excellent service to both internal and external customers.

Receiving inbound and make outbound calls to follow up with customers and help resolve their queries.

Create customers and manage their rewards accounts.

Help customers place their orders and advise them on suitable products.

Work in accordance with the company policies and stay current with changes and updates.

De-escalate and escalate call if the need be.

Cross sell company products to potential and existing customers.

Customer Service Consultant Call Center Representative March 2018 – August 2020

JCPenney Logistic Center

Efficiently provide excellent service to both internal and external customers.

Receiving inbound and make outbound calls to follow up with customers and help resolve their queries.

Create customers and manage their rewards accounts.

Help customers place their orders and advise them on suitable products.

Work in accordance with the company policies and stay current with changes and updates- De-escalate and escalate call if the need be.

Cross sell company products to potential and existing customers.

Customer Care Officer Senior Transaction Officer 2 June 2013 – March 2016

Access Bank Gambia Limited

Advise customers on suitable products for their businesses or individual needs.

Opening accounts, book term deposit investments and account reactivation.

Visa card bookings and delivering the cards to our busy customers.

Prepare visa reference cover letters for customers.

Receiving incoming calls and helping customers with their queries.

Liaise with other departments to deliver excellent service to the customers.

Assistant Head Teller December 2010 – June 2013

Access Bank

Controlling the movement of cash from a branch to an agency.

Assisting the Head Teller on all matters to do with tellers and vault management.

Carrying out other duties assigned by my supervisor.

Cash & Teller November 2008 – November 2010

Access Bank

Reconcile all customer transactions.

Receiving and paying western union transactions.

Facilitate FX transactions.

Work with the Treasury department on foreign currency.

Preparing and issuing of local/international Bank drafts.

Ensure adherence to all control procedures as regards to cash movements.

Local funds transfer.

Posting of other bank's cheques.

Identify potential customers for developed products.

Maximize sales through cross selling.

Account officer Marketer October 2007 – November 2008

Access Bank

Achieving set liability targets.

Acquire and maintain customers.

Marketing bank's products to the members of the public.

Execute marketing calls to existing and potential customers.

Prepare Monthly Performance review.

Consistently exhibits confidence and enthusiasm on assigned tasks irrespective of circumstance.

Introduced new businesses to the bank and new ideas / techniques brought into the system that resulted to cost savings and maximized profit for the bank.

Demonstrates strong client relationship management abilities evidenced by maintaining high level and appropriate customer contacts.

Well focused on the bank's business and evidently mobilizes team to achieve set objectives.

Carefully identifies customers and develop strategies to realize set Goals.

Assisting customers with banking transactions.

Sales Assistant 2004 – 2005

Diva Boutique Sunset Beach Hotel

Greeting customers and offering assistance.

Recommending products or merchandise to help customers

Answering questions and addressing concerns

Informing customers about sales, promotions and policies

Demonstrating how products work

Taking payments for purchases and packaging purchases

Education

Certificate in NURSE AIDE

Columbus State Community College

January 2021 to May 2021

Diploma in Business Administration

Banjul Institute of Professional Studies - Banjul

June 2005 to June 2006

High school diploma in Arts

Cates International Academy - BANJUL

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