Carolina Santiago

**** ******* ***, ***** **********, OH Cell: 513-***-**** ad3rxs@r.postjobfree.com

EDUCATION & TRAINING

Bachelor of Arts, Tourism and Hotel Management, Universidade Federal de Juiz de Fora, Juiz de Fora, MG, Brazil 2011

Fluent in Portuguese

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

FIFTH THIRD BANK, Cincinnati, OH, May 2019- Present

Lien Release Processor

Responded to and processed tasks related to the Lien Releases of mortgage loan based on internal protocol, utilized internal and external databases, as well as updates systems of record while maintaining accurate logs to keep the effective processing and tracking of Lien Release related tasks.

Document Recording Specialist

Prepares collateral documents (including but not limited to assignments, subordination agreements, mortgage satisfactions, partial releases, rescissions, and affidavits) in accordance with state/county formatting guidelines.

Updates and maintain county database of requirements for document recording.

Submits documents for recording via electronic recording systems.

GREATAUPAIR, Cincinnati, OH, April 2019- January 2020

Local Childcare coordinator

Promoted the au pair program.

Recruited host families and educate them on the live-in childcare program.

Conducted in home interviews and provided support and assistance to Au Pairs and Host Families during the program year.

BERRY, APPLEMAN & LEIDEN LLP, Houston, TX June 2015- September 2015

Bilingual Immigration Assistant

Worked with attorneys in the preparation and filing of employment-based immigration petitions with the Angola Department of Immigration.

CLOVER INTERNACIONAL, Houston, TX, February 2015-April 2015 (contracted)

Import Export Assistant

Coordinated overseas shipments.

Handled import/export documentation.

Assisted in managing inventory levels by monitoring stock levels, coordinating with suppliers for timely deliveries, and resolving any discrepancies.

Maintained accurate records of import and export transactions, including invoices, shipping documents, and customs declarations.

TOTAL QUALITY LOGISTICS, Cincinnati, OH, June 2012-January 2015

Accounting Coordinator

Responsible for interdepartmental communication to resolve accounting issues.

Worked with contracted transportation companies and company sales representatives to ensure accuracy of all accounting processes.

Member of Gold Club: 100% accuracy in accounting processing five consecutive months.

Certified ACH and Carrier Information Verification.

Provided training and support to other accounting personnel.

Promoted to Satellite Office Accounting Liaison.

Provided guidance and long-term support to improve customer specific processes for representatives in sales and management.

Provided weekly MDEL and EHOLD accounting issue reports to General Sales Managers and assisted GSM’s in resolution of the accounting issues.

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