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Customer Service, Administrative Assistant

Calgary, Alberta, Canada
December 17, 2018

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ATB Financial, Calgary Administrative Assistant

July 2017 - PRESENT

Provide consistent and proactive Administrative Support to all team members part of Client Care.

In addition to supporting team members upwards of 250+, I provide back up assistance and support to the VP and all seven of his directors on a daily basis.

Coordinate quarterly gatherings working closely and diligently with our scheduling team to ensure all team members are invited and have the proper resources and technology to attend in person or virtually.

Consistently provide an excellent team member experience; onboarding new internal and external team members, prompt support to daily requests that are required for successful daily operations

Coordinating and executing tours for internal and external guests visiting Client Care

ATB Financial, Calgary - Customer Service Coordinator/Sr. Service Leader

October 2010 - July 2017

Administrative duties completed regularly to ensure smooth process and procedures are completed

Demonstrate leadership through helping fellow team members on the frontline in a customer facing role

Develop new strategies to assist better flow of daily procedures for myself and my team

Provide quick and on the spot problem solving in high stress situations.

E cient and friendly customer service to all clientele on a daily basis

Balancing, servicing and maintaining ABM cash counts OTHER EXPERIENCE

Scotiabank, Calgary - Customer Service Representative October 2007 - October 2010

Consistent and e cient customer service on the frontline in a SKILLS

Highly organized and

consistent attention to detail

Excellent communications


Performs exceptionally in a

high-pressure environment

Extensive customer service


Valid ProServe


Administrative Assistant

Course Completion 2017

Grade 12 Diploma

St. John’s Ambulance

Standard First Aid 2016


Alberta Children’s Hospital

Yearly Fundraising

initiatives & event

coordination for ATB’s

Teddy for a Toonie


Easter Seals


supporting and


fundraising e orts

Coralee Sweetland 403-***-**** client facing role.

Processing customers financial transactions i.e deposits, withdrawals, transfers, money orders and bill payments etc.

Responsibilities assigned and not limited to counting and balancing cash daily, including large cash orders and shipments ATB Teddy for a Toonie, Calgary Campaign Ambassador May 2011 - PRESENT

I have proactively created, coordinated and executed fundraising events for eight consecutive years.

Successfully reached and surpassed fundraising goals landing our team at the top of the Teddy for a Toonie Campaign across our organization.

Global Youth Volunteer


- 2014

Provided child care at

a Children’s Shelter

Local Schools

Church clean up

Raised funds

previous to the trip

for school supplies

and sports equipment

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