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Manager Customer Service

Antioch, Illinois, United States
December 17, 2018

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LeaAnn Kercheval

**** ***** *****

Antioch, IL **002

Cell 847-***-****


I am outgoing, well organized desires to work in an environment that allows me to utilize my talents, experiences and expertise with a progressive company that allows advancement opportunity.


Children Dentistry

Gurnee, IL


Office Manager

Responsibilities including verifying insurance, billing insurance, collections, daily/weekly/monthly scheduling, recalls, ordering supplies, post payable and assisting the doctors. Along with training new employee.

Goddard School

Round Lake, IL


Lead Teacher

Teacher for 2 to 3 years olds. Responsibilities are teaching, Language, Art, Science Social Studies, Math, Spanish, Sign Language, Art, Computer, Enrichment, Social Skill and Motor Skills. Dailey reports to parents, daily report to office, Lesson Plans and input the daily routine

into the computer/tadpole.

Village of Antioch

Parks & Recreation

Antioch, IL



Sub Teacher /Enrichment Teacher

Teacher and Sub Teacher. Work with children from the ages of 2 to 5 years old. Responsibilities are teaching enrichment class and lunch and learn, along with subbing for teacher that are out for the day. Followed the direction of the daily retinue that the teacher has planned for the day or week. Learning the Abc, writing, colors, arts and crafts and motor skills. Helping out in the office when needed, answering phone, filing and coping.

Emmons School

Antioch, IL



Teacher Aid/Paraprofessional/ Resource

Work with children with IEP and 504's, age group K-8th. Responsibilities are to work with kids one on one to meet their special needs, Such as Writing, Reading, Math, English, Social Studies and Science. In 2006 helped Design spread sheet for IEP, 504 along with behavior reports. Supervise recesses, lunch, before and after school drop off and pick up. Worked in the Art department organizing and inputting pictures of projects into the computer. Helped out in the office when need, answering phone and filing.

Dr. Coopers #3

Antioch, IL & Gurnee, IL

1998 to 2000

Office Manager

Office manager for two locations, with a total of eight employees.

Responsibilities including verifying insurance, billing insurance, collections, daily/weekly/monthly scheduling, recalls, ordering supplies, post payable and assisting the doctors. Along with training new employee.

International Cabling Systems, Inc.

Madison, WI


1997 to 1998

Customer Service Manager

Manage a department with five employees (three customer service representative and two technical representative) responsibilities includes designing and creating a customer service department for Telecommunications and Electrical. Identifying personal responsibilities, supervise customer inquires ensuring customer is satisfied and will remain a customer. Investing and resolve customer complaints, oversee, create an administer department budget. Hiring subcontractor for technical support, agreements and training.

Crosscom National, inc.,

Buffalo grove, IL


1991 to 1997


Greeted and directed corporate visitors to various meeting locations. Direct customer communication to dispatching, service, project management, and technical support. Directly supported and implemented corporate database information. Coordinated and implement corporate travel arraignment. Coordinate in house meeting along with customer meeting.


Supervisor over the following areas receptionists, clerical departments and the mailroom. Training new employees, data entry staff, accounts payable and receivable. Supervise subcontractors work performance, ensuring paperwork is correct and payments are generated on time.

Account Administrator

Human Resources, Accounts payable and Receivable. Project management, Customer Service, Office supply administration, Facility management, handling special projects, dispatching call. Generate reports for corporate office. Back up to all departments secretary to owner.

Cahner Publishing Company

Des Plaines, IL


1991 TO 1994

Credit Collection Manager

Updated pervious and all past account, also collected on past due customer accounts, Calling, documenting and verifying payment, follow-up calls and designing collection letters. Setting up new customers.

Micro Matic

Franklin Park, IL

1988 TO 1991

Office Manager/Receptionist

Greeted and directed visitors, filed corporate information, order entry, supply administration, customer service and update all interoffice communications.

Shell Oil

Chicago, IL

1985 to 1988


Administer payroll, update corporate communication regarding daily activity on purchasing and supplies. Train and manage new/old employees. Order supplies; maintain equipment upkeep on building surround land.

St. Mary’s

Chicago, IL

1984 to 1988

Case Worker

Worked with special education children. Taught motor skills, early level reading, math social skills, behavior skills, hygiene and basic leaving skills.


Harper College

Business Administration, Early child care, Sign language, Special Education, Social skills/ Social behavior skills, Design and Floral Design


Dick Bond (Owner) 608-***-****

Bruce Leech (Owner) 800-***-****

Mary Fitzgerald (Manager) 800-***-****

Carol Pratt (Office Manager) 847-***-****

Tina Meyers (Co-worker) 847-***-****

Lisa Lawler (Account Manager 847-***-****

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