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Sales Customer Service

West Babylon, New York, United States
December 11, 2018

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Everton R. Wallace, PMP

Software Development and Implementation Professional 631-***-****


Dedicated professional with comprehensive experience leading software development and implementation teams. Consistently provided successful improvements for companies resulting in improved sales cycles, reducing company expenditures. Demonstrated ability to plan and lead projects to successful completion. Recommended cutting-edge strategies for enhancing forecasting and decision-making processes. Strong communication and influential skills with a demonstrated ability to identify critical issues impacting company sales and redirecting efforts for creating significant company savings. Market, sell, implement and support enterprise software systems.


Implement Software Systems

Manage Project

Risk Management

Team Sales

Lead Development Teams

Create CRM Systems

Program Management

Sales & Marketing

System Configuration

Goals and Budgets Setting

Liaise with Senior Management

Needs Analysis

Database Creation

Develop Project Plans

Technical Requirement Documentation

Implement Training Programs

Train Staff Members

Team Development

Custom Software Development

User Acceptance testing

Administer Database Systems

Software & System Testing


INDEPENDENT CONSULTANT, Lindenhurst, New York 2017 - present

Worked with small and midsized companies in developing their websites and application software while attaining PMP Certification

Met with company owners to determine scope, requirements and set goals

Used wireframe diagrams to plan site layout and navigation

Created project schedules

Developed and edited copy

Create interface to allow clean and intuitive user experience

Determine criteria to measure project success and user acceptance testing

Test Website on desktop and mobile devices

Recommend changes to improve usability and performance

Create reports to keep stakeholders informed

SMARTADVOCATE, LLC, Port Washington, New York 2016 - 2017

Implementation Specialist

Led Implementation, configuration and training of end users and system administrators

Led cross-functional team in implementation of legal case management software

Develop implementation plans and schedule resources

Determine project scope and requirements thus shortening implementation times

Manage interactions with stakeholders to ensure expectations were met

Manage communications between technical team and other stakeholders, avoiding delays

Work with technical team on product installation and data conversion to meet schedule requirements

Develop product training to allow end-users to better understand and accept the product

Determine criteria to measure project success and user acceptance testing

Attend conferences, conventions and other networking opportunities to generate new business

Conduct product demonstrations, both on-line and in person

Create reports to keep senior management and other stakeholders informed

KIRAZ EDUCATION, Bodrum, Turkey 2011 - 2015

Technical Administrator

Designed cloud-based CRM and student tracking systems. Led project team from initiation to closure

Streamlined sales and marketing for recruiting students more effectively by developing custom CRM system. Resulting in 29% enrollment growth

Developed automated testing application, thus optimizing instructors’ ability to enhance instruction, creating additional speaking practice time and successfully identifying student weaknesses

Developed system for students to track payment history, schedules and outstanding balances, creating time and cost-savings for the school

Created web bases system to allow students to verify class registrations, schedules, grades and tuition balances.

FALCON COMPUTER SOLUTIONS, Long Island, NY 1992 - 2011

President, Chief CRM Consultant

Led programming teams in developing and implementing custom Customer Relationship Management software systems for various sized companies, leading to improved sales cycles

Recommended cutting-edge strategies to senior managers for enhancing forecasting and decision-making processes regarding sales, marketing and customer service

Advised sales and marketing personnel on automating proven plans to shorten sales cycles and vastly improving sales production

Reduced company expenditures by identifying non-performing marketing campaigns and strategies

Automated marketing tracks and workflows to reducing employee workload

Improved customer retention by implementing system to track and resolve customer service issues

Developed project teams to deliver projects on time and below budget


Mobile Oil Corporation, New York, NY

Project Manager

Metropolitan Life Insurance Company, New York, NY

Senior Systems Analyst


Bachelor of Science, Human Factors Engineering, U.S. Air Force Academy, Colorado Springs, CO.

Additional Course Work, Industrial Engineering, St. Mary’s University, San Antonio, TX.

Certificates, Human Factors Engineering, University of Michigan, Anne Arbor, MI.

Project Management Professional(PMP), Stony Brook University, Stony Brook NY.

Certifications, Project Management Professional (PMP), Project Management Institute(PMI).

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