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Sales English Teacher

December 11, 2018

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September **** - July **** National Economics University

Major: Business English

GPA: 3.08/4

Dec 2017 - Nov 2018 Accenture Malaysia

Subject Matter Expert (SME)-Vietnamese market

Main responsibilities:

• Ensure team meet efficiency, productivity and consistency targets

• Provide refresher of new policy updates for the whole team

• Conduct coaching sessions to ensure process consistency and reduce error disputes

• Conduct real time audit/side-by-side with analyst

• Attend marketized calibration related syncs with quality-training-policy team

• Review and provide feedback on updated training materials from the client

• Stay updated with the project trends and tool enhancements

• Support admin tasks and reports when leader’s absent

• Facilitate team meetings and team huddles

Recognition and Gains:

• Best SME of the month

Nov 2016 - Dec 2017 Accenture Malaysia

Community Operation Analyst- Vietnamese market

• Review user reports regarding website contents.

• Make decision according to the defined policies and procedures

•Identify improvement opportunities in workflow and suggest solutions.

• Interfaces effectively with other internal and client teams. Recognitions and Gains:

Succeed to get 98% quality monthly, solve from 1000 to 3000 tickets daily with high accuracy and 0% false positive.

May 2016 - Aug 2016 ABB Vietnam

Tran Thi Hien

Date of birth: June 13th, 1994

Gender: Female

Phone: +848********


Address: Trung Nghia, Hung Yen, Hung Yen

Website: +601******** (Whatsapp)



Sales Admin Intern-Front End Sales Department

• Contact customers for specifying contract items

• Conduct and check sales contract

• Translate Bidding documents

• Prepare Bidding documents

• Set up data for customer management and order booking system.

• Translate product catalogue from English into Vietnamese

• Write PR articles for internal magazines.

• Conduct Expense Reports

• Produce Authorization Letter.

• Assist line manager in admin task such as creating travel request, input data..

Jun 2015 - Feb 2016 PEL English Center

English Teacher cum Marketing Assistant

• Assist director in contacting potential kindergartens

• Support Marketing Team in Facebook and email marketing

• Assist administrative works

• Teach English for grades from 1 to 6

• Assist native teachers

• Co-work with teachers to design lesson plans

• Co-work to held extracurricular activities

Dec 2017 Japanese Language Proficiency Test N3

Language English, Japanese,

Computer Word, Excel, Powerpoint




Reading and Travelling


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