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Housekeeping Supervisor

Location:
Ottawa, Ontario, Canada
Salary:
$19
Posted:
December 06, 2018

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Resume:

Brooke Sabourin

ac7v67@r.postjobfree.com 819-***-**** 223 Prince Albert Street, Ottawa (ON), K1K 1Z6

Personal Statement

I am a dedicated and motivated individual seeking to learn new skills and to improve those that I already possess. I always strive to give my best in every situation.

Education

École Secondaire Publique De La Salle

Ottawa, Ontario, Canada 2007-2013

Graduated from the Centre d’Excellence Artistique and received a certificate for the completion of the four year arts program.

Employment

Housekeeping supervisor Le Germain hotel

Ottawa, Ontario, Canada 2018 – Present

●Duties included managing a group of 25 persons; including scheduling, pay and trainings. Supervising quality of work and rooms, offer feedback, evaluate needs and address pain points of employees and department. Managing and improving room amenities inventory; such as keeping track of sales/profits, waste/expiration/transfers, and placing orders/communicating with providers for products.

Housekeeping, Banquet Server & Backup Supervisor Hyatt (Andaz) hotel

Ottawa, Ontario, Canada 2016-2018

Housekeeping duties included cleaning rooms, lobbies, bathrooms and hallways; vacuuming and washing carpets; transporting trash to waste disposal equipment; dusting and polishing wooden surfaces and furniture; replenishing bathroom and mini bar supplies; and providing fast and friendly service in regards to requests and complaints.

Banquet Server duties included catering big events and banquets, setting up and tearing down, waiting tables, and cleaning during and after events.

Backup Supervisor duties included planning and directing housekeeping team members in regards to their duties, supervising housekeeping staff and conducting detailed inspections of all rooms and service areas, creating reports for management, ensuring appropriate maintenance of all housekeeping equipment and tools, and maintaining inventory of tools and supplies used in housekeeping activities.

Sales Advisor H&M

Ottawa, Ontario, Canada 2016-2017

•Duties included; working as a team in a fast paced environment while maintaining a positive attitude and providing excellent customer service. Receiving new shipments and preparing them to be put on the sales floor. Rearranging clothing throughout the day and providing fitting room service.

Cashier & Support Nordstrom

Ottawa, Ontario, Canada 2015-2016

•Duties included providing a positive customer experience; demonstrating professionalism, ownership, initiative, and product knowledge in all tasks and procedures; supporting the team and the floor; and helping to organize and clean the stockroom.

Cashier Super Ex

Ottawa, Ontario, Canada 2012

•Duties included providing excellent customer service, processing transactions and handling money, preparing and serving refreshments, inventorying, and cleaning.

Landscaper WHIZ Landscaping

Ottawa, Ontario, Canada 2012-2013

•Duties included regular maintenance at personal residences, businesses, and cemeteries such as planting and maintaining flower beds, mowing and edging lawns, and clearing leaves and trash.

Key Skills

Fluent in both French and English;

Familiar with Word/Word Perfect, Power Point, Excel, and various online search engines;

Responsible, respectful, patient, and punctual;

Professionalism, ownership, and initiative.

Keen eye for detail.

Volunteering and Work Experience

Le Germain

Thorough knowledge of Opera system.

Completed multiple trainings such as :

-Guest Complaint Management

-Recruitment Training

-Giving and Receiving Feedback Training

H&M and Andaz

Ottawa, Ontario, Canada 2016

Completed WHMIS training.

Thorough knowledge of Opera system.

Cleaning the Capital

Ottawa, Ontario, Canada 2013

Assisted in the spring cleaning to the city of Ottawa.

Hope Volleyball Festival

Ottawa, Ontario, Canada 2013

Volunteered as a recreational liaison which included helping with court setup and maintenance as well as providing excellent customer service.

References : References are available upon request.



Contact this candidate