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Customer Service Administrative Assistant

Brampton, Ontario, Canada
December 03, 2018

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** ******* ******

Brampton, ON L6S 0A4 / 647-***-****


Over 3 years of combined relevant experience in employment services and community service settings

Possession of vehicle and Ontario Divers License

Demonstrated great ability to work with youth, women, newcomers, internationally trained professionals, and people with disabilities

Strong case management and assessment skills with strong knowledge of job search techniques

Excellent interpersonal and customer service skills, consistently maintaining a professional attitude

Great ability to access client needs and develop service plan, and follow up with clients

Resourceful, highly self-motivated, with the ability to encourage, empower others, and refer clients to different programs and services

Active listener, effective communicator and strong team player, with experience in presentation research, outreach, and group facilitation

Advanced use of MS Office, Adobe, Email, Quickbooks Pro Work Experience

Prism Powder Coatings Ltd. October 2016 – Present

Vaughan, ON

Receptionist/Customer Service

Greet and welcome guests as soon as they arrive at the office

Direct visitors to the appropriate person and office

Answer, screen and forward incoming phone calls

Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms brochures)

Provide basic and accurate information in-person and via phone/email

Receive, sort and distribute daily mail/deliveries

Order front office supplies

Dallas Carpentry September 2015-September 2016

Etobicoke, ON

Administrative Assistant

Prepared invoices for builders and placed material orders

Assisted bookkeeping with accounts payable and accounts receivable data entry and check generation using QuickBooks Pro.

Managed office duties, including correspondence, document filing, and answering phones.

Processed bi-weekly payroll, verifying time cards, generating Excel summary spreadsheet and entering data.

Responsible for accounts payable, including data entry and generating checks using QuickBooks Pro.

Elspeth Heyworth Centre for Women 2014- April 2015 Toronto, ON

Receptionist/Social Service Work

Administered and interpret needs assessment to determine the interests, abilities, and goals of clients

Identified barriers to employment and assist clients with such matters as job readiness skills, job search strategies, writing resumes and preparing for job interviews

Collected labor market information for clients regarding job openings, entry and skill requirements and other occupational information and facilitated workshops effectively

Organized job fairs, ensuring the needs of both employer and job seeker are met

Telephoned clients ensuring participation in organization workshops and other events

Wrote funding proposals and grants for current and future organization initiatives and programs

Provided clients with food and clothing, from the monthly food bank donations

Created and facilitated computer training workshop for newcomers about Microsoft Office

Composed data for record based on partners, community agencies, etc. Westin Prince Hotel & Resort 2013-2015

Toronto, ON


Greet visitors and employees courteously and cater for their special requests, needs and complaints

Answer and forward phone calls to appropriate individuals and departments

Schedule customer bookings and guide them about available rooms and suites

Write letters and email using proper spelling, grammar, and punctuation

Prepare incoming and outgoing mail and packages

Oversee maintenance of the reception and waiting area

Coordinate customer payments and billing

Buy necessary supplies, snacks and refreshments

Maintain cleanliness of reception area

Work independently and collaboratively on assigned tasks Volunteer Experience

York University, School of Nursing 2011-2012

Coop Student

Assisted staff in administration work

Organized and provided students with various nursing equipment and supplies

Responsible for organization of Nursing Resource Centre Gosford Public School


Student Mentor

Supervised and interacted with children from grades one to three

Coordinated small group games with math activities Education

Centennial College, Toronto ON 2013-April 2015

Social Service Work Program

Obtained College Diploma in Social Services

Westview Centennial Secondary School, Toronto ON 2009-2013 Obtained Ontario Secondary School Diploma

Professional Development

Certificate in Safe Talk Suicidal Prevention

Certificate in Infection Control

Certificate in Customer Service

Certificate in Standard First Aid

Certificate in CPR Class C

Certificate for Workplace Hazardous Materials Information System

Certificate in Peer Mentoring

References available upon request

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