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Supervisor, Billing & Collections

Atlanta, Georgia, United States
November 29, 2018

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Manages all daily operations for the Billing and Collections Department of a $20M global portfolio


Supervisor, Billing & Collections


**/**** – present

Supervise an international team of 16 with billing and collections efforts - reducing bad debt from 16% to 4% in annual total revenue

Implement and automate customer management tool, voice recording and contact finding tools – producing analytics to modify collection behavior

Produce financial planning, reporting, and cash flow forecasting for CFO using Salesforce, Netsuite or Excel

Supported the Sales teams by generating financial reports evaluating completed campaigns, identifying current trends and evaluating variances in LATAM, EMEA, and APAC regions

Provided alternatives to reduce costs and improve financial performance in accordance with the company’s vision

Sr. Credit and Collections Analyst

Advance Auto Parts

09/2014 – 09/2015

Team lead in credit and collections in corporate setting

Coached ongoing interaction with payers to address problems that may arise and to ensure accurate remittances

Developed a standardized cost forecasting method to reduce financial reporting preparation time by 15%

Analyzed cash-flows, leverage and customer credit-worthiness

Generated weekly tracking for charging reports and presented results to management

Billing and Enrollment Specialist

University of Carolina at Chapel Hill

09/2012 – 05/2014

Responsible for monthly collection of the cash deemed necessary to achieve the Corporate Daily Sales Outstanding (DSO) objectives

Develop and execute collection strategies for higher revenue/complex customers to achieve monthly and quarterly operational cash flow objectives

Resolve disputed invoices in collaboration with team

Prepare documentation packet supporting credits to customers for product pricing errors

Analyze customer credit rating and history for recommendations of extension of credit and credit limits

Identify and present to management customer accounts requiring third party collection action


BS in Statistics, North Carolina State University

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