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Administrative Assistant Customer Service

Oxon Hill, MD
November 29, 2018

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Oxon Hill, MD *****


Tajuana King


Sanz College May 2010

Certificate/Medical Office Specialist

Professional Experience

Fortis College Landover, MD

Business Office Assistant November 2017 – Present

Process invoices and expense reports, general ledger coding, researching and resolving vendor invoice/payment issues

Advise students regarding their payment options and financial policies

Posts student tuition and fee payments and issue system generated receipts

Tracks and maintains student accounts throughout the collection process to ensure prompt payment of balances

Coordinates sending inactive student accounts to outside collection agency, and assist collection agency with any required documentation needed for collection process

Schedule all equipment service & repairs

Assist in preparing bank deposits, entering data and preparing reports

Order supplies for the Business Office

Type and file all correspondence within the business office

Assist in charging tuition and fees in CampusVue

Ft. Lincoln cemetery Brentwood, MD

Cash Administrative Assistant April 2017 – November 2017

Verified payments of all accounts payable invoices

Verified/audited cash disbursement reports

Coordinated the processing of orders and receipts of all merchandise orders

Supported location management to ensure all contracts and work orders were completed in a timely manner with proper documentation

Completed various funeral/cemetery reports and files accurately

HD Supply Capitol Heights, MD

Sr. Order Coordinator January 2013 – November 2016

Performed accurate and timely entry of customer selections into order processing systems

Calculated and entered initial pricing at the time of order creation

Monitored and tracked customer orders to meet material lead times and ensure on-time delivery

Matched customer selections and customer purchase orders to associated bid/pricing sheets and ensured accurate billing

Maintained customer rituals regarding selections, billing back-up and order acknowledgments

Proactively communicated to resolve discrepancies in up-front margin discrepancies

Identified and escalated gaps in the company and customer order information with appropriate level of urgency

Research shortages and provided accurate details of all shortage issues

Interacted with internal and external customer daily through clear and concise written and oral communication

Bobs Discount Furniture Falls Church, VA

Office Associate May 2011 – January 2013

Entered customer orders into SAP system accurately and completely

Processed payments to proper accounts

Answered incoming calls and responded to customer queries in a timely and courteous manner

Scheduled deliveries that were convenient for the customer and complied with company procedures

Maintained all open orders and courteously communicated status with customers

Was responsible for the security of cash and other legal lenders

Prepared daily deposits in accordance with company policy and procedures

Worked daily SAP reports according to company requirements, which included but not limited to: Sales Reports, Fiduciary Reports, and inventory Flow Reports

Allied Barton Security Arlington, VA

Security Officer February 2008 – July 2010

Monitored the CCTV Monitors

Assisted the receptionist with the PBX Switchboard

Monitored stairwells and common areas

Assisted the manager with weekly payroll

Computer Skills

MS Office Suite (Word, Excel, Access, Corel), PBX Switchboard, SAP, ERP, Order Entry and Customer Service

References available upon request

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