Are you looking to add a motivated problem solver with superior customer relations skill to you team? I believe that my proven communication skills, upbeat attitude, and ability to learn and succeed under tight deadline will make an effective change to your company.
I am highly results-oriented individual. I thrive in team settings and work efficiently to solve customer problems while remain cool under pressure. The qualities I will bring to your team include:
Customer Service – I have a track record of solving all types of customer issues I am faced with in an effective and professional manner.
Passion and Motivation: I have a true passion for customer service and take pride in making consumers happy. I am also highly motivated to progress I my career and eager to grow and succeed.
I’ve attached my resume with more information about my background. I feel that I could make a great contribution to its company. Thank you for your time, and I look forward to hearing from you soon.
5248 long road, Orlando Fl, 32808
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Reliable and driven, with strong time management and prioritization abilities.
Authorized to work in the US for any employer
Customer Service Representative-( Faneuil) 08/ 2018- 11/2018
Open and maintain customer accounts by recording account information
Apply and determine eligibility for health and dental insurance
Help customers cancel coverage when needed
Manage large amounts of incoming calls
Go the extra mile to engage customers
Greet customers warmly and ascertain problem or reason for calling
Utilize computer technology to handle high call volumes
Close out or open call records
Read from scripts
Handle changes in policies or renewals
Customer Service Representative: (Sunpass )1/2017- 06/2018
Manage large amounts of inbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Entrance operator (Universal Studios) 08/2016- 01/2018
Greeting guest with warm smiles and positive attitude. Attend to everyone needs
Communicate clearly and effectively with participant
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Restaurant: (Holler and Dash)11/2015-1/2016
Greeting guest with warm smiles and positive attitude. Attend to everyone needs.
Cleaning tables and dining area
Customer Service Representative (Gregory park community center)2014 to 2015
Making sure all students are aware of their interview dates and making sure all documents were accounted for
Communicate clearly and effectively with participants.
Attracts potential customers by answering product and service questions; suggesting information about other products and services..
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Child Care: (Home)2014 - 2016
Providing child care services to several families after school, on weekends and during summer vacations.
Teaching Assistant- (Denham town Primary)2012 to 2014
Helping with the kids to ensure that their lesson was given to them and that was easy to understand.
Supporting and supervising educational games, sports and craft activities
Helping children with their reading
Preparing the classroom for a lesson (such as setting up equipment for a science lesson)
Tidying up at the end of a session (they make the mess, you clear it up, it's the opposite of living with your parents)
Putting together displays of children's work
Providing extra support for children with special educational needs
Helping out on school trips
GARMEX Academy –(2015 to 2016)
Excelsior High School (2009 to 2014)
JAMES Madision High School(2016-2018)
Microsoft Excel (7years)
Microsoft PowerPoint (7years)
Microsoft Word ( 7years), MICROSOFT POWERPOINT (6 years