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Customer Service Representative

Orlando, FL
November 30, 2018

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Aaliyah Reid

**** **** **** *******, **,*****

Dear Sir/Madame,

Are you looking to add a motivated problem solver with superior customer relations skill to you team? I believe that my proven communication skills, upbeat attitude, and ability to learn and succeed under tight deadline will make an effective change to your company.

I am highly results-oriented individual. I thrive in team settings and work efficiently to solve customer problems while remain cool under pressure. The qualities I will bring to your team include:

Customer Service – I have a track record of solving all types of customer issues I am faced with in an effective and professional manner.

Passion and Motivation: I have a true passion for customer service and take pride in making consumers happy. I am also highly motivated to progress I my career and eager to grow and succeed.

I’ve attached my resume with more information about my background. I feel that I could make a great contribution to its company. Thank you for your time, and I look forward to hearing from you soon.


Aaliyah Reid


5248 long road, Orlando Fl, 32808



Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Reliable and driven, with strong time management and prioritization abilities.

Authorized to work in the US for any employer


Customer Service Representative-( Faneuil) 08/ 2018- 11/2018

Open and maintain customer accounts by recording account information

Apply and determine eligibility for health and dental insurance

Help customers cancel coverage when needed

Manage large amounts of incoming calls

Go the extra mile to engage customers

Greet customers warmly and ascertain problem or reason for calling

Utilize computer technology to handle high call volumes

Close out or open call records

Read from scripts

Handle changes in policies or renewals

Customer Service Representative: (Sunpass )1/2017- 06/2018

Manage large amounts of inbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Frequently attend educational seminars to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

Entrance operator (Universal Studios) 08/2016- 01/2018

Greeting guest with warm smiles and positive attitude. Attend to everyone needs

Communicate clearly and effectively with participant

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Restaurant: (Holler and Dash)11/2015-1/2016

Greeting guest with warm smiles and positive attitude. Attend to everyone needs.

Processing payment

Greeting customers

Cleaning tables and dining area

Setting tables

Customer Service Representative (Gregory park community center)2014 to 2015

Making sure all students are aware of their interview dates and making sure all documents were accounted for

Communicate clearly and effectively with participants.

Attracts potential customers by answering product and service questions; suggesting information about other products and services..

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Child Care: (Home)2014 - 2016

Providing child care services to several families after school, on weekends and during summer vacations.

Teaching Assistant- (Denham town Primary)2012 to 2014

Helping with the kids to ensure that their lesson was given to them and that was easy to understand.

Supporting and supervising educational games, sports and craft activities

Helping children with their reading

Preparing the classroom for a lesson (such as setting up equipment for a science lesson)

Tidying up at the end of a session (they make the mess, you clear it up, it's the opposite of living with your parents)

Putting together displays of children's work

Providing extra support for children with special educational needs

Helping out on school trips


GARMEX Academy –(2015 to 2016)

Excelsior High School (2009 to 2014)

JAMES Madision High School(2016-2018)


Microsoft Excel (7years)

Microsoft PowerPoint (7years)

Microsoft Word ( 7years), MICROSOFT POWERPOINT (6 years

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