MAHFOUDHI ARBI

Mob: ******** Email:ac7sde@r.postjobfree.com

Holder of Tunisian Driving I.Iccnse

OBJECTIVE

Seeking a challenging opportunity with professional environment where I can utilize my my professional skills as being innovative and hard worker always to achieve high standard goals with a reputed organization .To obtain a position as a beauty advisor in a demanding retail environment that values employees with honesty, integrity,exceptional cosmetic knowledge,dependability and practical skills in customer service.

PERSONAL INFORMATIONS

Name : Mahfoudhi

Sur Name : Arbi

Gender : Male

Date of Birth : 27/03/1994

Nationality : Tunisian

Marital status : Single

Language Known : English, Arabic and French

PROFESSIONAL QUALIFICATION

2013-2014 Bachelor’s degree technical science

2014-2015 Costumer service in Hotel Bel Air hammamet Tunis

2015-2017 Sales advisor Fatales Tunis

2017-2018 Certified Travel agent ticketing system AMADEUS

PROFESSIONAL CAREER

TUNISIE BOOKING

From 2017 To 2018

Handling the VIP customers.

Updating the performance to achieved the monthly target.

Coordinating the team work for individuals.

Supporting juniors developing their product knowledge and sales techniques.

Help in all customer related issues.

ADVISOR

From 2015 to 2017

FATALES TUNIS

•To ensure the smooth running of the shop. And maintaining the shop standers by.

•Participating in the day to day running of the shop.

•keeping the shop and the display clean and tidy at all times.

•Respond the order received from the online shop by processing sales and packaging.

•Assist the changing display off the shop.

•Receiving delivers, unpacking and soring stocks.

•Looking after all aspects of the shop whilst the retail manger is away.

Receptionist

From 2014 to 2015

Bel Air Hotel, Hammamat-Tunisia

•Maintain the efficient premium customer service at all the times.

•Monitors and handles client (phone calls, email and face-to-face) inquiries

•Helps in all customer related issues

•Perform reception duties such as answer telephone calls, make appointments, and disclosure forms are completed correctly, and customer records are updated.

•Responsible for receiving and checking deliveries; maintaining hair stockroom in a tidy condition. Dealing with enquiries, complaints, and correspondence: Where possible, helping directly; passing others on to appropriate members of staff; dispatch of standard information.

•Cash handling processing payments, drawing up invoices and receipts.

Ensure reception front desk is adequately stocked and information is updated and clearly displayed.

•To under any other administrative duty when needed such as photocopying, filing etc.

DECLARATION

I hereby declare that the information’s mentioned above are true o best of my knowledge and if I am given a chance, I will work sincerely for the progress of your esteemed organization.

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