Customer Service Data Entry
Resume:
Robert Kerr
Saugus, California *****
************@***.***
Professional Summary
Detail-oriented professional with over 20 years of experience in the film equipment rental industry. Known for exceptional time management, organizational skills, and a strong commitment to integrity and customer service.
Experience
Rental Agent
The Rosenthal Group San Fernando, California
March 2022 – June 2024
Data Entry: Accurately enter information from phone and email orders into job quotes, worksheets, and contracts.
Equipment Preparation: Prepare and organize equipment for customer pick-up, ensuring readiness and compliance with orders.
Inspection: Conduct thorough inspections of returned equipment for any damage or missing parts, documenting findings as necessary.
Invoicing: Generate and manage invoices, ensuring timely billing and record-keeping for all transactions.
Rental Agent
Santa Clarita Studios Santa Clarita, California
October 2020 - March 2022
Data Entry: Accurately process and enter information from phone and email orders into job quotes, worksheets, and contracts.
Pricing Approval: Conduct thorough searches for pricing approval on sub-equipment to ensure accurate and competitive quotes.
Driver Dispatch: Coordinate and dispatch drivers for equipment pickups and returns, working closely with production crews to ensure seamless operations.
Invoicing: Generate and manage invoices, ensuring timely billing and accurate record-keeping for all customer transactions.
Rental Agent
Quixote Studios Sylmar, California
March 2018 - July 2020
Customer Service: Provided detailed information about rental equipment and procedures for customers through telephone and in-person inquiries.
Order Coordination: Managed and coordinated rental orders for West Hollywood and Glendale stages, ensuring timely fulfillment and customer satisfaction.
Sub-Rental Arrangements: Organized sub-rental pickups to efficiently fulfill customer orders, maintaining clear communication with all parties involved.
Rental Agent
The Rosenthal Group San Fernando, California
June 2015 - March 2018
Shop Operations Management: Oversaw daily shop operations and assisted in equipment manufacturing, ensuring efficiency and quality standards.
Customer Service: Welcomed customers and addressed inquiries related to rental services, providing expert guidance and support.
Inventory Management: Conducted periodic inventory cycle counts to maintain accurate stock levels and ensure availability of equipment.
Rental Agent
Hollywood Rentals/Raleigh Studios Pacoima, California
February 2011 - June 2015
Shop Operations Management: Oversaw daily operations in the shop and assisted in equipment manufacturing, ensuring adherence to efficiency and quality standards.
Customer Service: Welcomed customers and addressed inquiries regarding rental services, providing expert guidance and support.
Inventory Management: Conducted periodic inventory cycle counts to maintain accurate stock levels and ensure the availability of equipment.
Rental Agent
Monster Lighting North Hollywood, California
March 2010 - July 2010
Fee Calculation and Inspection: Calculated rental fees and conducted thorough inspections of returned equipment to assess condition and compliance with standards.
Equipment Availability: Provided detailed information on equipment availability to customers, ensuring they had the necessary resources for their projects.
Area Rental Manager/Contact
Illumination Dynamics San Fernando, California
September 2001 - February 2010
Inspection and Payment Collection: Inspected returned rentals for damage and compliance, and efficiently collected payments from customers.
Needs Assessment: Assessed customer needs and provided equipment comparisons to help clients make informed rental decisions.
Skills
Over 20 years of experience in the film equipment rental industry.
Excellent time management and organizational skills.
Strong attention to detail and adherence to company guidelines.
Familiar with inventory tracking software, including RT PRO.
Punctual, with a commitment to integrity and honesty.
Contact this candidate