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Office Assistant Customer Service

Houston, Texas, United States
November 21, 2018

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DeMesha D. Buggage

Houston, TX *****

Phone: 713-***-**** (Mobile)




To obtain a position that offers both personal and professional growth and will allow me to gain experience working with a diverse and knowledgeable company. Qualifications

• Customer Service Skills

• Insurance Claims

• Medical Terminology

• Front Office Multi-tasking

● Typing 36 wpm

● Microsoft Office Applications

● Telephone Etiquette/ Transferring Calls

● Filing Experience

● Warehouse/Order Pulling/ Heavy Machinery

● Physical Therapy Assistance


Texas School of Business

● Registered Medical Assistant

Sam Houston State University

•• General Studies – Kinesiology

Waltrip High School

● High School Diploma


IQor Houston,TX

Customer Service 10/2017-10/2018

Call Center partnering with Asurion, contacts working with AT&T, Verizon and Metro PCS customers; Answering incoming calls from customers, assisting with filing and approving insurance claims on lost, stolen, or damaged devices. Explaining benefits, policies, and denial reasons. Informing about and collecting deductible payments. Preventice Houston, TX Customer Service 10/2015 – 04/2017 Heart Monitoring Facility Call Center: Incoming and Outgoing calls addressing questions and educating patients, practices, and sales staff on connection and use of heart monitors. Reviewing ECG/EKG rhythms and checking for clarity of reports. Managing multiple patients and files. Medical terminology usage in daily assignments.

Sonic Drive-In Houston, TX

Lead Cashier 08/2013-12/2014

Responsible for transactions made in the restaurants, accounting daily collections, recording account transactions and calculation of daily, weekly, and monthly collections. Managing the cashier’s desk-receipts, credit card bills, basic amenities like straws, serviettes and plastic tools, and preparation of food. Unloading truck and filling stock room.

TMD Houston, TX Temporary Agency 08/2012-07/2013

R.R. Donnelly- Printing and bindery warehouse. Working various machines and manual labor in a paper production warehouse. Shipping label and order verification. Pallet jack and other usage of heavy machinery.

Big Lots Houston, TX

Retail/Warehouse 03/2011-06/2012

Front End: Cashier and stock team. Back End: Warehouse Coordinator; Truck unloading, Furniture stocking, inventory, and order pulling, Pallet jack and forklift operator. Mt. Houston Medical Houston, TX Medical Assistant Extern 11/2010- 01/2011

160 Hours of experience in a medical office, Front and back office assistant, Telephone techniques, charting and filling, insurance billing, collections, scheduling and referrals, rooming, obtain history, venipuncture, immunizations, ICD-9/CPT coding. Activities

• Center for Empowerment Homeless Shelter, 2010

• Office Assistant- Houston School of Theology, 2009

• Sports Medicine- Football, Basketball, and Rodeo Manager, 2004-present

• Office Assistant- Waltrip High School, 2004-2008

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