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Administrative Assistant Customer Service

Burnaby, BC, Canada
November 19, 2018

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**** ****** ***** ***** *******, BC V5A 4A2

Phone: 604-***-**** Email:


I am a paralegal diploma student who have extensive experience in the administrative, immigration and employment field. I am seeking a long-term position to apply my acquired academic knowledge and work experience to grow with the respected company.

Employment History

Program Assistant, BBV, CAPC Programs.

MOSAIC 5575 Boundary Road, September 2017- Nov. 2018

Providing program support, updates, and potentially delivery for various ongoing CAPC programs

Assisting with assessments and evaluation of ongoing programs, including data collection and analysis.

Completing administrative tasks, including data entry and financial record-keeping

Assisting in website content management and contact management

Updating, creating forms on Words

Filing, copying, scanning, calling emailing

Submitting intakes, updating client information, creating monthly sessions on OCMS, OCASI

Managing data entry and pulling data for monthly and quarterly reports

Updating our website, organizational calendars, and various social media channels and settings

Support Worker, Strive Living Society

May 2016 to 2018

Helping people with developing disabilities, and supporting them to live independently

Administrative Assistant, Elander Inspection Ltd,

Richmond, BC - May 2016-August 2016

Complete and mail bills, contracts, policies, invoices and cheques

Process electronically uploaded data, enter documents with precision and accuracy and research and resolve discrepancies.

Transcribed, organized and compiled confidential reports, memos, minutes, and correspondence

Established and maintained files and records and maintain comprehensive tracking system for sensitive correspondence and files

Settlement Practitioner, S.U.C.C.E.S.S BC

Vancouver, BC- Jan 4, 2016 –April 2016

Developed programs and workshops for an average of 20 new immigrants or refugees weekly.

Interviewed and evaluated clients, to best asses their needs and accordingly provide them information for resettlement purposes

Maintained regular contact with clients, including hosting a number of events to promote their community engagement

Settlement Worker, S.U.C.C.E.S.S BC

Lower Mainland, BC- January 2007 – April 2008

Designed and proposed various outreach and engagement strategies.

Assisted with reception services by greeting customers and answering queries as needed.

Informed and advised new immigrants regarding relevant Canadian agencies and resources

Addressed new immigrant concerns related to lifestyle, cultural differences, culture shock

Assessed the process and progress of new immigrants throughout their settlement period

Interpreted for newcomers and guided and assisted them to make optimal choices regarding educational and job opportunities.

Interpreter, Immigration Services Society (ISS)

Vancouver, BC 2005 – 2007

Interpret both legal terminology and colloquial language to clients.

Read aloud documents in a language other than that in which they were written to the clients.

Provide language services to healthcare patients with limited English proficiency at Bridge Clinic.

Translate patient materials and informational brochures issued by hospitals and medical facilities into another language.

Adapt a product or service for use in a different language and culture.

Reporter and Assistant Editor, Mermon Women’s Magazine

Kabul, Afghanistan - 1993 - 1996

Edited, and wrote content supporting and promoting women’s rights


Paralegal Diploma, 2018 – in progress

Diploma program at Vancouver Community College

Capilano University, 2010- 2015

Faculty of Arts & Human Sciences: Major in Liberal Arts Studies

Specialization: Women Studies in Developing Countries

Kabul University, BA Degree, Journalism, 1992 – 1996

Faculty of Journalism, Media & Communication

Highlights & Qualifications

Competent interacting with people of diverse cultural and linguistic background

Proven career/employment counselling skills including assessment, facilitation, action-planning

Proficient with Microsoft Office, and contact management database apps

Exceptional breadth of community relations and outreach experience

Superior grasp of objectives and goals for a variety of public services and programs

Excellent knowledge of local community needs and appropriate public resources

High expertise in outreach and recruitment program management


Risk Management for Supervisors: Recruitment & Hiring

Introduction to Intercultural Competency

Sexual Abuse Cases LGBTQ Community Training

Crisis Intervention and Escalation Training Solution Focused/Motivational Interviewing Training

Learning Disabilities Training including ADHD, Early Childhood Education, Special Needs

Depression/Suicide/Mental Health Assessment Training Trauma Counselling

Mandt System

First Aid

Community Involvement

PIRS Pacific Immigration Resources Services, 2016 - 2017

Women Lead Program

ECE Project Member, 2006 – Present

Partnership Afghan-Canada (PAC), Vancouver, BC

Content Editor, 2006- Present

Darakht-e Danesh Online Library for Afghan Educators,

Caravan TV, 2017- 2012

Hosted TV shows for community


Fluent in Persian (Farsi/Dari), Pashto, English, Urdu, Hindi

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