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Sales Customer

Location:
Mumbai, Maharashtra, India
Salary:
900000
Posted:
November 18, 2018

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Resume:

AMMAR. SALIM. PACHA

(: +91-808******* :: ac7qgv@r.postjobfree.com

* Flat no-D-906, Sai ganga Sr. no -30/1 Katraj Saswad Road, Undri, Pune - 411060

Credit & Collections Analyst

Seeking challenging assignments in an organization of repute which provides me avenues for professional learning and makes good use of my service management skills and encourages individual growth.

• Excellent knowledge of the process of the Collections / Accounts Receivables/ Payables and Billing

• Short learning curve against any technology

• Good at ERP

• Application

Veritas Technologies LLC - (Currently Working)

Industry Type: Software

Designation: Senior Collections Analyst

Roles & Responsibility: -

Handling a portfolio of 200+ customer accounts and owning the responsibilities to chase and collects the payments for invoices billed.

Validation of customer account summary for each customer account and chasing them by phone and emails to obtain payments.

Research past due and disputed balances and reconcile accounts as needed.

Ensure customer payments are applied quickly and accurately by the Cash Application Team.

Provide customers invoice account and statements exporting from Oracle tool.

Review and release the orders stuck under credit holds and credit checks depending on the customer credit ratings and payment behavior.

Respond to Customer and Sales queries – via e-mail, phone, and queries via cases in Sales Force.

Close interaction with internal team O2C, Renewal, CDM, Technical and Entitlement and Billing team.

Process Steps - Statement of account, Payment Reminder, Credit Hold Notification, Credit Hold, 3 Dunning Letter, Hard copy of 3 dunning letter sent to customer billing address, Initiate the write off with CTA’s to create the credit Memo.

Need to do activities on monthly basis on submitting files for collections targets like- AR Reserve Reporting, Cash Target file and updating current status of the accounts, with notes on disputes and or past dues.

Weekly basis target sheets needs to validate with current ageing with current cash to go amount for accounts.

Need to raise CTA’s (Customer Transaction Authority Form) to process the credits on accounts like Tax credits, Write off, incorrect orders etc.

Handling Oracle, CRM systems.

PREVIOUS PROFESSIONAL EXPERIENCE

Comped System - 2000-2001 Mar

Sales and Marketing of Computer related products

WNS 2006-2008 Sep

Analyze Customers claim’s and Settlement of Medical Bills

Calling the insurance companies and negotiate the bills that were denied for payment.

3 Global Services 2008-2010 Mar

Worked as a Technical support Executive

Trouble Shoot Mobile handset issue’s and dispatch the handset for repairs.

Mphasis - An HP Company Jan 2011 – Dec 2014

Sr. Technical Support

Responsibilities

Identifies, diagnoses, and resolves Level One problems for users of the personal computer software and hardware, District network, the Internet and new computer technology in a call center environment; communicates solutions to end-users.

Resolve all level 1 end user issues over the phone; pass all level 2 requests on to second level team.

Diagnoses and resolves end-user network or local printer problems, PC hardware problems and e-mail, Internet and local-area network access problems.

Coordinates between end user and second level team to ensure timely resolution of tickets raised by end user.

Help installing client specific business applications on user’s PC and troubleshooting any login issues with those applications.

First level of VPN issues and if required escalate the issue as per the severity to second level team.

Service desk Profile: (Convatec and RJ Reynolds)

Working with Active Directory (checking user's profile, access permission and shared drive access and account settings)

Working with Blackberry and Iphone (Configuring outlook 2007 with blackberry and Backing Up User’s Data from blackberry to his Desktop/Laptop)

Working with Outlook 2007 and 2010 (Restoring Missing Emails From Exchange Mailbox, Configure additional mailbox in Outlook 2007 and other issues related to outlook)

Coordinates between end user and second level team to ensure timely resolution of tickets raised by end user.

Help installing client specific business applications on user’s PC and troubleshooting any login issues with those applications.

First level of VPN issues and if required escalate the issue as per the severity to second level team.

Ahold Situation Management Team (SMT):

Responsible for handling critical severity issues and establishing Meet Me Lines and Business Bridges, whenever necessary associated with performing the role in Incident Management/ Problem Management.

Initiate technical and business calls on client’s request.

Daily reports concerning the severity tickets/ mainframe jobs and send the daily Turnover, Daily Production Status reports.

Primary goal is to get high severity issues worked by the support team within the specified time limit (SLA) by engaging the appropriate resources on the bridge call, helping the support team to resolve the issue and reducing downtime and sending timely updates to EDS support and clients to keep them informed via pages or calls.

TECHNICAL SKILLS

Operating Systems

Windows XP, Windows 7

Application

Windows Desktop Applications, Web Applications

CERTIFICATIONS

Diploma in Audio –Video Technology from Indian Technical Institute –Deccan (Pune)

Diploma in Screen Printing from Premier Management Institute –Deccan (Pune)

Diploma in CCNA from Softtools Computers

QUALIFICATION

H.S.C through NOS

Completed B.B.A from Sikkim Manipal University

Strengths

Self Motivated, Goal Oriented and Ability to work in a team under a leader and meeting the requirements.

Achievements

Certificates in 3 Global for the best Performer for the month of Nov 09 and Jan 10.

Awarded third position in IPEC Chess tournament 1995

Summit Award for the Month of April-2013 in Mphasis

Star of the Month October and December 2012

Date of Birth: 22nd January 1980

References: Available on request



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