I am extremely results driven and firmly believe opportunities to excel exist every day.
I have over 10 years of technical support experience, and have always strived to learn as much as I can about whatever I could to increase my skillset and improve my performance.
Mac Technician, iHospital, Tampa, Florida 2016 to Present One of two Macintosh technicians to handle the Tampa market for the company with focus on rapid troubleshooting of all Apple devices, part ordering and turn around time. As Team lead, I trained new technicians in iOS device repairs and assisted as needed. Acted as liaison for corporate office and customers if needed. Senior Agent, Geek Squad, Milton, Ontario 2010-2012 Second in charge and making sure the entire team worked together troubleshooting, repairing and addressing customer concerns. Being a customer facing environment meant proper expectation and privacy measures were upheld. I was an Apple specialist but needed to address whatever was to be handled. Apple Solutions Consultant, Apple/Mosaic, Cambridge, Ontario 2009-2010 A seasonal Apple employee in a Best Buy type store I became whatever the customer needed; sales, technical support, creative support. I was their Apple Store including networking, hardware, demos and store standards. Dispatcher / Paramedic - Ontario Patient Transfer, Hamilton, Ontario 2006-2009
Prioritizing non-emergency patient transfers while not exhausting available staff and resources was critical to functioning to meet demand and keep crews and patients flowing properly. This skill above all others has been critical in my learning path. Education
Canadian Career College - Diploma, 2006
Rochester Institute of Technology
Apple Certified Macintosh Technician since 2009: Tech ID 4X10EDD1C0 Apple iOS Certified 2013/2016
Google Certified IT Technical Support Professional - 2018 https://www.linkedin.com/in/bob-paradis-25060a46
2715 Providence Road
D ROBERT PARADIS