Deandrea Carter

Orlando, FL *****

ac7pu2@r.postjobfree.com

770-***-****

Qualified professional with over ten years in fast-paced customer oriented environments. Personable and professional under pressure. Willing to relocate to: Albuquerque, NM - Las Vegas, NV - Phoenix, AZ Work Experience

Client Experience Associate

Full Creative (Anywhere Works) - Orlando, FL

Fielding calls for countless businesses spread over the globe. Assumed the role of receptionist, tech support, or appointment-scheduler.

Associate

Amazon - Smyrna, GA

September 2016 to April 2018

Daily inducting over 4,000 packages accurately.

Sorting commercial, FedEx and UPS packages.

Assisting with end of shift auditing.

Daily and weekly progress notes.

Inspected products for defects and damages and examined incoming and outgoing shipments.

Paraprofessional/ QA Documentation

Serene Reflections - Atlanta, GA

February 2008 to March 2016

Observed and monitored consumer behavior and responses to treatment. Mediated conflicts within families to clarify and resolve underlying issues.

Providing care to consumers with mental disabilities Daily and weekly progress notes

Teaching emotional coping skills and functional living skills. Provided crisis support and emergency care for patients. Prepared working papers, reports and supporting

documentation for audit findings.

Medical Records Coordinator

The Quilt Transitional Service - Decatur, GA

January 2014 to January 2016

Demonstrated knowledge of HIPAA Privacy and Security Regulations.

Examined diagnosis codes for accuracy, completeness, specificity and appropriateness.

Provide quality of documentation review for active and inactive medical records.

Located, checked in and pulled medical records for appointments and incomplete patient charts. Indexed, cataloged and stored physical records.

Checked accuracy and integrity of files and resolved errors. Oversaw daily office operations for staff of 100 employees. Education

Atlanta Professional Bartending School - Atlanta, GA March 2015

Middle Georgia Technical College - Warner Robins, GA 2009

Skills

DOCUMENTATION, AUDIT, CLARIFY, CONSUMER BEHAVIOR, COPING, Picker Packer, Shipping Receiving, Client Service, Customer Service, Call Center

Additional Information

Qualified professional with over ten years in fast-paced customer oriented environments. Personable and professional under pressure.

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