Orlando, FL *****
Qualified professional with over ten years in fast-paced customer oriented environments. Personable and professional under pressure. Willing to relocate to: Albuquerque, NM - Las Vegas, NV - Phoenix, AZ Work Experience
Client Experience Associate
Full Creative (Anywhere Works) - Orlando, FL
Fielding calls for countless businesses spread over the globe. Assumed the role of receptionist, tech support, or appointment-scheduler.
Amazon - Smyrna, GA
September 2016 to April 2018
Daily inducting over 4,000 packages accurately.
Sorting commercial, FedEx and UPS packages.
Assisting with end of shift auditing.
Daily and weekly progress notes.
Inspected products for defects and damages and examined incoming and outgoing shipments.
Paraprofessional/ QA Documentation
Serene Reflections - Atlanta, GA
February 2008 to March 2016
Observed and monitored consumer behavior and responses to treatment. Mediated conflicts within families to clarify and resolve underlying issues.
Providing care to consumers with mental disabilities Daily and weekly progress notes
Teaching emotional coping skills and functional living skills. Provided crisis support and emergency care for patients. Prepared working papers, reports and supporting
documentation for audit findings.
Medical Records Coordinator
The Quilt Transitional Service - Decatur, GA
January 2014 to January 2016
Demonstrated knowledge of HIPAA Privacy and Security Regulations.
Examined diagnosis codes for accuracy, completeness, specificity and appropriateness.
Provide quality of documentation review for active and inactive medical records.
Located, checked in and pulled medical records for appointments and incomplete patient charts. Indexed, cataloged and stored physical records.
Checked accuracy and integrity of files and resolved errors. Oversaw daily office operations for staff of 100 employees. Education
Atlanta Professional Bartending School - Atlanta, GA March 2015
Middle Georgia Technical College - Warner Robins, GA 2009
DOCUMENTATION, AUDIT, CLARIFY, CONSUMER BEHAVIOR, COPING, Picker Packer, Shipping Receiving, Client Service, Customer Service, Call Center
Qualified professional with over ten years in fast-paced customer oriented environments. Personable and professional under pressure.