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Customer Service / Guest Services

Seattle, Washington, United States
November 13, 2018

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Professional Summary

Administrative support professional offering versatile office management and impeccable customer service to individuals of all levels. Strong planner and problem solver. Able to juggle multiple priorities and meet tight deadlines without compromising quality or confidentiality.

Work History

Rich’s for the Home Lynnwood, WA.

Customer Service Aug 2017 - Present

Answer a variety of calls, solve customer complaints, troubleshoot service issues and schedule service calls.

Using Google Maps and company scheduler to route Service Techs to each destination based on zip code and availability.

Act as communication liaison between service techs, sales people, warehouse and customers.

Ordered parts, took payments, processed warranties, updated and entered data into company software database.

Instacart Seattle, WA.

Personal Shopper Oct 2015 - Aug 2017

Shop and deliver groceries to customers that order through Instacart.

Used app and google maps to locate addresses to deliver goods.

Sears Hometown & Outlet Shoreline, WA.

Pricing and Merchandising Specialist Nov 2014 – Oct. 2015

Greeted and educated customers on product and service offerings.

Answered customers’ questions and addressed problems and complaints in person and over the phone.

Operated a cash register for cash, check and credit card transactions.

Cleaned and organized the store, including the checkout desk and displays.

Maintained in-store presentation and controlled inventory pricing practices to meet or beat planned inventory shrink and improve margins.

Supported the sales team by maintaining accurate pricing on products, and by placing proper tagging, and signage.

Maintained price tag presentation by re-tagging /replacing distressed tags.

eBay Lynnwood, WA.

Online Sales Jan 2010 - Sept 2014

Educated customers on product and service offerings.

Answered customers’ questions and resolved customer complaints in person, through email and over the phone.

Cleaned and organized the store, including the checkout desk and displays.

Designed and implemented customer satisfaction metrics.

Reordered inventory when it dropped below predetermined levels.

Ran various sales reports, wrote descriptions and listed items for sale on site

The Salvation Army NW Divisional Headquarters Seattle, WA.

Donor Relations Representative Nov 2011 - Aug 2012

Processed all donor gifts into donor database.

Edited and updated donor and gift information.

Created gift batches for payments with credit cards.

Corresponded with donors by phone, email and in person on a daily basis.

Camp Fire USA Central Puget Sound Council Seattle, WA.

Development and Marketing Assistant / Special Events Feb 2004 - Oct 2009

Processed and acknowledged all donor and corporate sponsor gifts and pledges including Capital Campaign, United Way Giving and company matching gifts.

Coded all vouchers and prepared them for accounting department.

Generated accurate reports and queries using Raiser's Edge software for management team meetings, grant requirements and mailings.

Corresponded with major donors, corporate sponsors, guests, volunteers and Camp Fire Board members through email, phone and in person on a regular basis facilitating meetings, training and event details.

Reported statues of all major gifts and pledges to CEO, CFO and Board members.

Headed the registration process for fundraising events for 400+ attendees. Tallied all monies from these events.

Conducted various training for staff and volunteers.

Created mail merges and took bulk mail to post office for Annual Fund mailings.

Tracked auction items, created packages and wrote descriptions of items to use in the catalog and brochures.

Entered all item and package details as well as guest information into Auction Pay.

Evaluated budget and made changes to improve and better track marketing expenses.


Edmonds Community College Lynnwood, WA.

Completed GED and coursework for Pharmacy Tech Certification 2007-2009

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