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Active Directory Systems

Salt Lake City, Utah, United States
November 12, 2018

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**** **** ****

West Valley, Utah 84119 Cell 801-***-****


B.S. Information Systems/Computer Science

Brigham Young University-Hawaii. 5.16.1989


IT SYSTEMS SUPPORT 6/2008- Present

InterContinental Hotels Group. Salt Lake City, Utah.

Troubleshooting & Issue resolution.

End -users Training & Supports


Rapid ticket response time using ServiceNow, Remedy and FileMaker.

Avaya phone & Cisco Unity administration set up and installation.

Provisioning/ Rollout Desktop and laptop, Refresh, RMA.

Systems administrations, monitoring, backup and recovery.

Manage computer accounts in Active Directory or joining PC’s to a domain.

SYSTEMS ADMIISTRATOR 03/2004 – 12/2008

Compliance Information Systems Salt Lake City, Utah.

*Administration Enterprise servers.

*Backup and disaster recovery.

UNIX ADMINSTRATOR 8/1998 – 02/2004

Safeway, Inc. Salt Lake City, Utah

*System administration, file restores, patches,

*Account maintenance, security management and re-orgs.

*RS600, Teradata, Sun Microsystems, AS400/ I-series Systems administration.

*Control -M, CA7 administration and monitoring.

*Server Rack and Workstation setup and configuration.

AS400/Network Specialist 01/1991 – 08/1998

Becton Dickinson Co. Sandy, Utah

*AS400 systems administration, Security maintenance, Error handling and file transfer.

*PC Desktop, Rollout & Network Support

*Schedule batch jobs processing.

Technical Proficiencies

Certification Comptia A+, Network+, Solaris Systems Administration,

Platform Windows XP, 7, 10, Unix/Linux, AIX, Mac OSX, AS400,

Hardware/Software Citrix, OS365, Filemaker, LANDesk, Bomgar, Verint 360, Mimix

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