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Sales Medical

Location:
Passaic, New Jersey, United States
Posted:
November 14, 2018

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Resume:

Yolanda M. Louis

Location: New Orleans, LA ****2, Availability: Immediately for Interview, Vacation: None planned

Objective

Seeking a challenging position to utilize my skills and knowledge in a fast paced and diverse environment that allows professional growth.

Summary

Yolanda is a result oriented Product Support, Project Specialist, Sales and Marketing Professional with proven performance managing multiple functions product management, sold medical capital equipment and experienced working with Pharmaceutical Industry. She is skilled in reviewing FDA documents for Medical Device equipment’s and has been responsible for Process improvement and validating master plans. She is consistently recognized for analytical and organizational skills combined with creative problem solving ability. She has strong commitment to customer service, health care, diagnostic product training, aseptic techniques and account management that enhances the bottom line. She is interested in working for an organization where she can grow and will be available immediately for this assignment.

Education

Master’s of Science in Law (08/2014-06/2016)

Champlain College, Burlington, VT

Description: Courses taken Integrated Reflective Practice, Legal Systems and Legal Principles, Health Law Issues, Tort and Personal Injury, Litigation Law, Constitutional Law, Information Privacy and Security, Administrative Law, Business Organizations, Employment Law, Contracts and Commercial Law.

Bachelors of Science in Medical Technology (08/1978-05/1983)

Xavier University of Louisiana, New Orleans, LA

Description: Urinalysis, Hematology, Microbiology, Human Physiology & Anatomy, Chemistry, Blood Banking, Parasitology, Organic Chemistry, Radiation Biology, Quantitative Analysis, Phlebotomy and one year of internship at Touro Infirmary Hospital.

Activities and Societies: Alpha Delta Theta Sorority for Medical Technologist.

Skills

Computer Software: SAP, Goldmine 6.0, Sales Force, MRP, Taleo, Great Plains, LAB and FIN, SharePoint, Microsoft Word, Excel, Power Point, Outlook, LMS, Compliance Wire, Pega System, Apple, Survey Monkey, E-Law, LexisNexis, Westlaw. Writing Macros in Visual Basic Script, Adobe software used for training, digital marketing applications, document management tools and photoshop

Technical: QSR 21 CFR 820, QSP-21 Rev. A, ISO 13485, Change Request, NCMR, IOQ, PQ, CAPA, Validation, Quality Control testing, CLIA, COLA, HIPPA, Ethics and Corporate Compliance, Aseptic Techniques

Leadership: Marketing, sales, forecasting, business development, Trainer, auditor, compliance, and product & project management, due diligence, wrote SOP’s

Experience

Abbott Point of Care, Princeton, NJ 07/2017-12/2017

Product Support Specialist/Training Specialist

Trained new and existing customers on the i-STAT analyzer over the telephone, via computer using SharePoint and Adobe software.

Trained customers how to perform test, add new test to the menu and validation procedures along with quality control testing.

Trained customers on DE customization, CDS for uploading results from the i-STAT downloader

Maintained trainees files once completed training by uploading in data base

Globally assisted customers and collected, identified, and diagnosed of potential reportable events, medical device, logistical issues through collection and assessment of event then determined appropriate resolution according to the standard operating procedure.

Handled inquiries and resolved issues as they arose

Assisted in process improvements across the CoE (regulatory policy, digital solutions, sync site maintenance)

Documented all calls in the database system.

Reviewed and summarized FDA guidance documents associated with Medical Devices

Edited Quality documents for SOPs and guidelines

Validated master plans to be in compliance and meet regulatory guidelines

Maintained oversight of supply related to replacement shipments

Addressed clinical supply to ensure inventory was not depleted

Supported development testing and implementation of device and supply systems to ensure training material was received correctly

Celgene Corporation, Summit, NJ 01/2017- 05/2017

Customer Care Project Coordinator (REMS Program)

Provided service to patients, prescribers, pharmacies and Commercial sales staff regarding the Celgene Risk Evaluation and Mitigation Strategy (REMS) programs.

Handled 35-45 inbound calls but also handled 2% outbound calls, faxes and emails.

Handled inquiries and issues to resolution while following the requirements outlined in the processes and procedures.

Educated internal & external customers on REMS Programs by effectively describing the process steps and qualifying requirements.

Trained prescribers and patients on completing surveys, via I pad and confirmed authorized prescriptions for pharmacies.

Recognized potential adverse events, captured relevant basic AE information, and directed such calls to Drug Safety as outlined in the standard operating procedures.

Handled all inquiries and resolved issues as they arose. Followed up on all inquiries/issues forwarded to other Celgene departments or third party partners.

Documented all contacts into the REMS H database and updated any other documents or databases as required using Adobe software.

Completed new hire training and attended all required supplemental training.

Excellent communications skills, including verbal, written and listening skills

Basic inquiry skills required to obtain required information

Edited Quality documents for SOPs and guidelines

Validated master plans to be in compliance and meet regulatory guidelines

Randstad USA

International Paper The Woodlands, TX 02/2016 - 04/2016

Boeing, The Woodlands, TX 11/2015 - 02/2016

Baylor, Scott&White, The Woodlands, TX 10/2015 - 11/2015

Prudential, The Woodlands, TX 09/2015 - 10/2015

Product Representative

Enrolled for Health & Wealth fare during annual Enrollment for Prudential, Baylor, Scott & White, and Boeing. Enrolled the client’s participants both active and retirees into medical insurance programs according to each client’s specific guidelines and Standard Operating Procedures (SOP). Use Adobe software for document management.

Enrolled International Paper’s participants for Defined Benefits (DB) specifically for the Lump Sum Window (LSW). Participants called in and authorized me to make their elections in the Lump Sum Window either to cash out their pension or roll it over into a qualified government pension plan such as an IRA, and 401K. I also performed splits with the Lump Sum Window meaning some participants cashed out part of their pension plan and then rolled the other part over in a qualified government pension plan.

Clerk of Civil District Court, New Orleans, LA 02/2015 - 05/2015

Deputy Clerk

Communicated with all Civil District Court Clerk’s Office customers

Addressed internal and external customers via phone, fax, or in person

Managed customer inquiries regarding any court related civil matters and special procedures including but not limited to fees, divorces, lawsuits, subpoenas, garnishments successions, domestic matters, petitions, tutorships, interdiction, curatorship, guardianship, trusts, emancipations, appellate matters, and property transfers. Property transfers consisted of doing title searches for liens to make sure the title was clear before transferring the property, along with redacting the legal document, which was reviewed before submission. I also performed task for redistricting property. All tasks performed according to SOP’s.

AADCO Medical Incorporation, Randolph, VT 10/2014 - 11/2014

Territory Manager

Developed new growth opportunities in the LA/MS region.

Sold radioactive protective gear to surgeons, radiologists and staff in the OR

Academy Sports& Outdoors, Slidell, LA 09/2013 - 06/2014

Senior Team Lead of Operations

Promoted the “More Options Selling Method”, On-boarded new candidates

Executed Weekly Business Analysis Report (WBAR) and Daily Situation Reports. Trained associates on LMS; on boarded new associates, HRIS experience, E-verifying, and scheduling. Led safety walks and trained associates on the MSDS for hazardous material. Used SharePoint for LMS trainings and created dashboards for new hires‘ files

GPE experience

Clinical Pathology Laboratories, Austin, TX 12/2010 - 01/2012

Marketing Account Executive

Developed new growth opportunities on the West bank of New Orleans and East Baton Rouge, Louisiana

Analyzed and forecasted monthly sales

Transitioned accounts to Electronic Medical Records according to SOP

Sold laboratory services for clinical testing and anatomical pathology to Dermatologist, Gastroenterologist, Urologist, Endocrinologist, Oncologist, Infectious Disease, and OB/GYN.

Quantimetrix Corporation, Redondo Beach, CA 09/2004 - 11/2009

Sales Director

Marketed, developed and implemented medical device products both domestically and internationally using Adobe software

Managed manufacturing of all OEM products and staffing from beginning to completion of product according to SOP’s and ISO 13485 guidelines.

Edited Quality documents for SOPs and guidelines

Validated master plans to be in compliance and meet regulatory guidelines

Recruited, managed, trained, and supported sales representatives and medical distributors both domestically and internationally; devised contracts for new distributors

Addressed the needs of customers

Generated products and sales quote for OEM orders.

Generated raw material sales for biopharma customers for all phases of clinical trials

Maintained oversight of supply related to replacement shipments

Addressed clinical supply to ensure inventory was not depleted

Supported development testing and implementation of device and supply systems to ensure training material was received correctly

Increased company sales by 14% in 2009

EMD Millipore formerly Chemicon International, Temecula, CA 01/2003-06/2004

Technical Sales Representative

Managed sales within the western regions of US and Canada

Sold research and medical products to pharmaceutical companies, universities and clinical health care environment customers

Generated raw material sales for biopharma customers for all phases of clinical trials

Maintained oversight of supply related to replacement shipments

Addressed clinical supply to ensure inventory was not depleted

Supported development testing and implementation of device and supply systems to ensure training material was received correctly

Increased sales by 40% that resulted me to be in the President’s Club

Abbott Diagnostic Division, Santa Clara, CA 04/2000 - 02/2002

Product Support Specialist

Applied standard troubleshooting tools, and usage concepts to resolve customer complaints

Trained customers on all CELL-DYN instruments according to SOP

Documented calls according to FDA, GMP, QSR, and ISO regulations

Communicated issues to the Field Service, and Field Quality Assurance organization in which all tasks resulted in me receiving many accolades

Maintained oversight of supply related to replacement shipments

Addressed clinical supply to ensure inventory was not depleted

Supported development testing and implementation of device and supply systems to ensure training material was received correctly

Top 5% CSC Total Call Volume (1st & 2nd qtr. 2001)

Received Making A Difference Award in 2001

Rookie of the Year 2000

Volunteer Experience

Southern Eye Banking, New Orleans, Louisiana 12/1992-05/1993 Health (Used Aseptic Techniques)

Hillary for America, Brooklyn & Manhattan Field Office Phone Bank 09/2016-09/2016 Politics



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