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Sr Business Analyst/Instructor

Wilmington, Delaware, United States
November 06, 2018

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*** ***** ** ****: 508-***-****

Wilmington, DE 19802 SUMMARY

Experienced Innovation and Technology Development leader with emphasis on management and education experience in Media, Marketing and Technology. Proven track record adapting complex IT solutions to benefit end users. Focused on efforts to create awareness bridge between disruptive leadership and traditional to positively impact community advancement and development. Goal-oriented individual with strong leadership capabilities. Patient, highly motivated, and detail-oriented problem solver with the ability to build productive relationships with diverse stakeholders. Expertise in classroom and online facilitation. Technical knowledge includes a variety of software and hardware platforms both public and proprietary. PROFESSIONAL EXPERIENCE

ACT GENERATION CONSULTANTS, Wilmington, DE 2014-Present Leader and Technology Consultant

Provide training and consultation services as an approved for private business and trade school, corporations and non-profits. Curriculum focused on non-profit and for profits organization to facilitate integration of technologies. Develop Audio, Communication, and Technology to enable organizations to meet demands of internal and external consumer. Develop ACT training model to influence positive behavior across generation as related to utilization and awareness of technology. Develop and produce media and content for broadcast and web based platforms.

Support implementation of ACT BOOM 24/7 Digital Television Station. Develop and produce media and content for broadcast and web based platforms.

Technology pilot resulted in development of ACT to bridge behavioral learning gap between generations.

Develop and procure proprietary technology based training program for Adult and K-12 education

Provide analysis and support for organizational product implementation.

Secured strategic partnership with Learning Management System and Social Media Platform Solution URBAN CENTER MINISTRIES/ACT GENERATION, Wilmington, DE 2015-2017 Director – Urban Technology Revolution of the Wilmington District Pen-Del UM Conference Provide strategic training and development model to support the core competencies audio, communication and technology within ten churches and agencies within the Wilmington District of the Peninsula Delaware United Methodist Conference.

Received two hundred thousand dollar grant award which historically exceeded standard grant allocations by 67% requiring a two-third majority vote by governing to obtain approval

Provide resource team of eight to onboard ACT training program over twenty-four month implementation though 2017

Procure ACT mobile marketing platform in order to reduce expense for non-profit resources by 35% COMCAST LAPA TV 28/ACT GENERATION, Wilmington, DE 2015-2016 Consultant/ General Manager

Provide consultation and strategic planning for the development of operations, production, sales and technical support serving as intermediary between board of directors and production team.

Provide resource team of four audio, communication and technology subject matter experts to provide 75% new opportunity growth over first 60 days working agreement.

Develop nonprofit feeder system to onboard 100 students for six month training program in 2015.

Establish strategic partnership with national furniture vendor to reduce expense budget allocation by 57% in Q1 of 2015

Led organization to fulfillment of milestones critical to completion from analog to digital transition, station upgrades and enhancements resulting in extension contract. ASTRAZENECA, Wilmington, DE 2009-2014

Global Trainer and Business Support Analyst

Served as project advisor in North America to integrate training and support solutions within global team. Conduct and coordinate training for North American based employees within Research and Development, Global Marketing, Information Management and Portfolio Project Management Teams. Provided classroom and online training for document management systems. Provided consultation as needed to internal and external customer base with emphasis on Information and Knowledge Management. Provided, created and interpreted data analysis. Consultant in developing training materials. Coached, mentored and trained support staff within North America.

Successfully implemented documentum based repository and LMS systems as part of project team to transition employees from static document approach to dynamic, resulting in 95% accessibility of latest information. Concentrations on division leaders and management.

Served three years as sole business information analyst for priority teams for North America employees. EMMA’S CONSULTING, Wilmington, DE 2003-2009


Managed and oversaw business contract with AstraZeneca as preferred vendor from UK in conjunction with Cornerstone Consulting. Provided online and classroom training. Conducted and developed train-the-trainer workshops. Oversaw support staff, vendor, contracts, budgeting and administration.

Project work led to securing permanent role in organization triple value of original contract.

Successfully facilitated transition of 100% of assigned administrative staff from paper communication process to web portal and content management process as a standard operating procedure.

Served on Development team for in digital divide program for K-12 educators. GREENE GROUP MARKETING, Philadelphia, PA 2001-2015 Marketing & Sales Manager

Developed and implemented promotional plans for marketing team to promote services, products, or events in targeted markets. Developed project management plans to support goals, timelines and budget. Provided data analysis for marketing and promotional campaigns. Directly involved with developing marketing materials.

Developed marketing interface for access to key campaign information.

Consulted market campaigns for Greater Philadelphia-Delaware projects resulting in over million in sales.

Implemented marketing strategies for over 200-consumer product lines. EXECUTRAIN CORPORATION OF DELAWARE, Wilmington, DE 1998-2001 Senior Instructor

Conducted training sessions and consultation on software applications. Conducted needs analysis to assess training requirements. Development of training material team member used globally for K-12 initiatives. Provided ongoing help desk support for trainees upon completion of training session. Interviewed potential Instructors and consultants for positions.

National new hire training program recognition as highest ranking trainer in history of local office.

Facilitated courses for over 60 software applications and enterprise solutions.

Served as liaison between client and sales personnel.

Served as project lead trainer for Call Center Projects.

Served as project lead for corporation software conversion and/or “roll-outs”. APPLIED CARD SYSTEMS, Wilmington, DE 1996-1998

Sr. Learning & Development

Trained new hires on foundational principles of customer service and collections. Developed course material for skills development training. Coordinated system conversion training.

Served as member of Quality Awareness Team.

Developed database to centralize employee personal information. EDUCATION/PROFESSIONAL DEVELOPMENT

Pursuing NISM Trainer Certification, National Institute of Social Media, Minneapolis, MN Religious Studies, Liberty University, Lynchburg, VA, continued studies Instructor Certification, Executrain University, Atlanta, GA Diploma, Claymont High School, Claymont, DE

Certificate, Certified Internet Webmaster Foundations Certificate, Collection/Negotiation Trainer

Certificate, Lean Principles Training

Certificate, Customer Service Instructor

Certificate, eCommerce Training

Certificate, Quality Awareness in the Workplace

Certificate, Phone Manner Aware in Workplace


Operating Systems: Windows, Linux

Enterprise: Documentum, eRoom Content Management (CMS), Vignette, Learning Management System

Online Systems: Webex, Netmeeting

Word Processing: MS Word, WordPerfect, Works

Spreadsheets: Excel, QuickBooks

Databases: MS Access, Approach, ACT

Groupware/Mail: Lotus Notes, Microsoft Outlook, Exchange, Gmail

Web: HTML, Internet Explorer, Firefox

Presentations: MS PowerPoint, Adobe Professional, Studio 8, Publisher, Visio, Sony Vega

Graphics: Adobe Photoshop, Corel Draw, Quark, Illustrator

Project: MS Project

Support Systems: Message Manager, Mind Map, FDR, Equifax, Davox COMMUNITY ACTIVITIES

Jackson Family Foundation Ambassador DE, 2018 – present

Methodist Action Program Board Member, 2017 – present

Pen-Del UM Wilmington District Nominating Committee Member 2017- present

Charter Board Member, South Bridge Farmers Market, 2015- present

Pilot Team Member, Harriet Tubman Delaware By Way Bucks Committee, 2015 – present

Corporate Member of Delaware Technology Association 2015 – present

Chairman, South Bridge Connect Main Street Commercial District/Economic Development, 2014-Present

Core Team Member South Wilmington Planning Network 2015 – present

Co-Founder Arise Church, 2012-Present

Co-Founder/Manager, Russell Delegation Outreach Group, 1986-Present

Member, Gospel Music Workshop of America, 2000-present

Member, Gospel Announcers Guild, 2000 - present

Member, National Independent Gospel Music Association, 2012

Advisor, Academy of Interns United Methodist Church Pen-Del, 2012

Chairman, United Methodist Men Simpson, 2011-2012

Member, National Academy of Recording Artist and Sciences, 2010

Member, Stellar Awards Gospel Music Academy, 2010

Producer/Creator, Comcast Community Television, 1996-Present

Member, SPRC- Staff-Parish Relation Committee, 2001-2004

Trustee, Simpson UM Church, 1991-2004


Antoinette Howard

Former Manager

Phone 302-***-****


Reverend Provey Powell

Former Contract Manager

Phone 302-***-****


Contact this candidate